FAQ and Knowledge Base

Paying by Credit Card

After we receive your online credit card order and the charge is authorized, you will receive an e-mail with the Registration Key. Most transactions are immediate, however it may take a few hours to authorize the transaction in some cases.

In the unlikely event that your credit card is declined, you will receive an e-mail stating the reason for this.

If you do not receive any e-mail within 24 hours, please contact us at sales@tgrmn.com with your name and the approximate date and time of your order to obtain the status of your order.

Other Payments (Wire Transfer, Check, Pro-Forma)

The Registration Key is sent via e-mail once the payment is received.

Yes, you can download ViceVersa for a free 30-day trial. The trial download is fully functional.

After the trial period ends, you will need to purchase one or more licenses.

If you do not wish to purchase after evaluation, the included uninstall routine will completely and cleanly remove ViceVersa from your computer.

You can order ViceVersa from our website paying with Credit Card, PayPal, Check, Wire Transfer, ACH and more.

When we receive your order, we send you a Registration Key via E-mail. You then enter the Registration Key in the ViceVersa trial that you have already downloaded and installed on your computer. ViceVersa will unlock and become registered in your name.

Once you have received the registration information from us, you will need to enter it in ViceVersa. The easiest option is to copy and paste the information directly from the e-mail.

Step-by-Step Instructions:

1. Start ViceVersa

2. Select "Enter Registration Information" (from the starting dialog or from the help menu, this depends on which ViceVersa version you are running)

3. The "Enter Registration" dialog box will open.

4. In the E-Mail we sent, you will find a code like this one below:

REGISTRATION TEXT: [ Paul-Sand-1-Lic-Order7-paul@sand.com ]
REGISTRATION KEY: [ 186-684-155667 ]

Paste the two values into the corresponding fields in ViceVersa.
*** Paste the entire string, exclude the [ ] ***

In the above case you would paste:
Paul-Sand-1-Lic-Order7-paul@sand.com into the TEXT field
186-684-155667 into the KEY field

Additional Notes:

* Sometimes the registration text may span across 2 lines of E-Mail. In that case you need to merge and copy both lines.
Example:
REGISTRATION TEXT: [ Paul-Sand-1-Lic-Order7-pa
ul@sand.com ]
REGISTRATION KEY: [ 186-684-155667 ]

In the above case you would still paste:
Paul-Sand-1-Lic-Order7-paul@sand.com into the TEXT field
186-684-155667 into the KEY field

* In ViceVersa Plus the "text" field is called "name".

* Make sure that you enter the code in the correct version of ViceVersa. If you purchased ViceVersa Plus the code is only valid for the Plus version, if you purchased ViceVersa Pro the code is only valid for the PRO version.

For further queries, please contact support@tgrmn.com and include your registration text/key, the error code returned and any relevant order detail information.

'Try-before-buy' software allows you to evaluate applications such as ViceVersa to see if they suit your needs.

You can try the fully-functional ViceVersa for free for 30 days.
Download free from www.tgrmn.com

After this trial period, if you wish to continue to use ViceVersa, you must place an order for the number of licence(s) you require. We then send you the Registration Key via e-mail that you can enter in ViceVersa to unlock the program. There is no need to download or install additional software.

A ViceVersa PRO license for Windows 11, 10, 8.1, 8, 7, Vista, XP, 2000 costs $72.95 (US$).

A ViceVersa PRO server license for Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 (R2), Windows Server 2008 (R2), Windows Server 2003 (R2), Windows 2000 Server, Windows Home Server, Windows Small Business Server (SBS) costs $189.95 (US$).  Each server participating in the synchronization, backup, replication requires its own server license.

A server PREMIUM license with extended VSS support costs $249.95 (US$).

The ViceVersa PRO licenses are NOT an annual subscription. They are a one-time payment. Priority support and maintenance plan can be added as an option in the cart.

See Buy Page for all pricing options, including multi-license discounts.

When you order online via our secure server, your key is automatically generated and sent to the e-mail account that you specified on the ordering form. Usually this takes a few minutes, sometimes up to 1 hour.

If you do not receive our e-mail within 3 hours, please check the following:

• You entered your "other" e-mail account when you ordered.
• Your spam filter killed the e-mail.
• You have a spam blocking service and the e-mail with code is stuck in a queue somewhere.

You can also contact us at sales@tgrmn.com. We will be happy to re-send your registration key.

We accept all major Credit Cards: Visa, MasterCard, American Express, Diners Club, Discover, JCB, etc.

Your order will be fulfilled by TGRMN Software.

To enhance our payment processing capabilities, we have partnered with Stripe, a leading payment gateway provider.

Secure Transactions: Stripe employs advanced security measures to protect your payment information.

Multiple Payment Options: You can choose from various payment methods, including credit/debit cards and digital wallets.

Faster Checkout: Enjoy a streamlined checkout process for quicker and easier transactions.

Privacy and Security: Your privacy is important to us. When you make a payment, your information will be handled in accordance with Stripe privacy policy and our own. We do not store your credit card information.

For Questions or Concerns: If you have any questions regarding a change or about your payment processing, please feel free to reach out to our customer support team at support@tgrmn.com