FAQ and Knowledge Base

Once you have received the registration information from us, you will need to enter it in ViceVersa. The easiest option is to copy and paste the information directly from the e-mail.

Step-by-Step Instructions:

1. Start ViceVersa

2. Select "Enter Registration Information" (from the starting dialog or from the help menu, this depends on which ViceVersa version you are running)

3. The "Enter Registration" dialog box will open.

4. In the E-Mail we sent, you will find a code like this one below:

REGISTRATION TEXT: [ Paul-Sand-1-Lic-Order7-paul@sand.com ]
REGISTRATION KEY: [ 186-684-155667 ]

Paste the two values into the corresponding fields in ViceVersa.
*** Paste the entire string, exclude the [ ] ***

In the above case you would paste:
Paul-Sand-1-Lic-Order7-paul@sand.com into the TEXT field
186-684-155667 into the KEY field

Additional Notes:

* Sometimes the registration text may span across 2 lines of E-Mail. In that case you need to merge and copy both lines.
Example:
REGISTRATION TEXT: [ Paul-Sand-1-Lic-Order7-pa
ul@sand.com ]
REGISTRATION KEY: [ 186-684-155667 ]

In the above case you would still paste:
Paul-Sand-1-Lic-Order7-paul@sand.com into the TEXT field
186-684-155667 into the KEY field

* In ViceVersa Plus the "text" field is called "name".

* Make sure that you enter the code in the correct version of ViceVersa. If you purchased ViceVersa Plus the code is only valid for the Plus version, if you purchased ViceVersa Pro the code is only valid for the PRO version.

For further queries, please contact support@tgrmn.com and include your registration text/key, the error code returned and any relevant order detail information.