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Target folder not found... again
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Thu Jan 08, 2015 8:31 am    Post subject: Reply with quote

TGRMN Software wrote:
Do the other profiles that are working access the same source / target folders? thanks


No, they don't, but they do access the same NASs.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Sat Jan 10, 2015 9:49 am    Post subject: Reply with quote

There's no difference in file permissions on the folders on the NAS including the folder that can't be accessed?
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Sat Jan 10, 2015 10:08 am    Post subject: Reply with quote

No.

I thought about this before I first posted in this forum.

I looked very closely at this and I can't see any difference.

Is there any more detail of my setup that you might find useful?
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micornelius



Joined: 07 Jan 2015
Posts: 3

PostPosted: Sat Jan 10, 2015 10:27 am    Post subject: Reply with quote

raistlin295 - if I may join in again as I have the same problem, is this a recent issue, i.e. just started in the last week or so but wasa running fine before that?

I'm having the similar issues my desktop will communicate with the NAS BUT is refusing, inside VVEngine, to communicate with another desktop for which I have access and adminstrator priviledges - even though everything fine in VVPro.

I had this problem a few weeks ago after having to replace pc's my primary hard disc and spent hours trying to resolve. Then suddenly it resolved itself - don't know how which is worrying but I suspect that some windows update ran - when you reinstall windows it takes many days before all the updates get installed, and I wondered if that had soemthing to do with it.

If there has been a recent windows update pehaps some paramater has changed?
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Sat Jan 10, 2015 10:38 am    Post subject: Reply with quote

@ micornelius.

No, this profile has always had the same problem in VVE., although, as you say, it works perfectly well in VV.
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micornelius



Joined: 07 Jan 2015
Posts: 3

PostPosted: Sat Jan 10, 2015 10:46 am    Post subject: Reply with quote

raistlin295 - then whilst our problems are similar they are not exactly the same.

However the underlying question remains why do the profiles work in VVPro but fail once introduced into VVEngine.

Can someone at VV please explain?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Sun Jan 11, 2015 6:48 am    Post subject: Reply with quote

Hi, Windows Vista (and all Windows operative systems since then such as Windows 7, 8, Server 2008, 2012 etc) introduced User Account Control (UAC), more info here: http://en.wikipedia.org/wiki/User_Account_Control

Under UAC applications do not run as administrator even if one is logged in as Administrator: it needs to be explicitly allowed.

The culprit is that VVEngine runs automatically as Administrator all the times, while ViceVersa does not. Hence what ViceVersa can "see" may be different from VVEngine. You can force ViceVersa to run as Administrator by right clicking on the ViceVersa icon and select "run as administrator". In that case ViceVersa will "see" the same as VVEngine.

This also includes mapped drives, that ViceVersa could "see" but VVEngine may not, see: http://www.tgrmn.com/web/kb/item93.htm

In that case it's better to use UNC paths instead.

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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Sun Jan 11, 2015 9:11 am    Post subject: Reply with quote

Hi,

I note your instructions above but I'm confused as to why some of my profiles both source and target but this one profile cannot see target.

FYI, When I run VV "as administrator" it doesn't see the target either and if I select to "create target" at that point it tells me "inaccessible".

What can I do next please?
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Sun Jan 11, 2015 10:57 am    Post subject: Reply with quote

Further info:-

If I set UAC to it's minimum value, the profile works. I have tested this by setting and re-setting the UAC value.

So that might be a guide for further diagnosis.

Clearly, I can't run my PC in the long term with the UAC effectively disabled.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon Jan 12, 2015 7:51 am    Post subject: Reply with quote

Maybe the issue with this specific folder could be this :
http://think-like-a-computer.com/2011/05/11/windows-access-denied-folder-administrator/

Are you able to create a new folder, move the content of the inaccessible folder there, and then delete the inaccessible folder?

Another question... are you able to access the folder with Notepad, running as administrator and not as administrator?

thanks
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Mon Jan 12, 2015 8:31 pm    Post subject: Reply with quote

I can't see that the info in the link applies as it is only the one folder.

I've tried changing folders and deleting the old one, including changing name and that didn't help.

I can access the folder with Notepad either as an admin or not.
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Jan 12, 2015 11:10 pm    Post subject: Reply with quote

Thanks, can you give me the path name that does not work and the path names that work?
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Tue Jan 13, 2015 7:07 am    Post subject: Reply with quote

Target not found:-

\\NSA325-V2\Volume 2\Moviesplus Backup

Source found:-

\\NSA325-V2\video\moviesplus

Other folders from other profiles:-

\\QNAP\Backup Drive 2

\\QNAP\Video

\\QNAP\Download\Transmission\Completed.

Please note that I tried to use a folder on the QNAP device as a substitute for the "Target not found" and it was still not found.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Jan 13, 2015 1:18 pm    Post subject: Reply with quote

If you create
\\NSA325-V2\test\
is it found?

And

\\QNAP\Test\

Is it found?

Thanks
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raistlin295



Joined: 21 May 2014
Posts: 51

PostPosted: Tue Jan 13, 2015 6:00 pm    Post subject: Reply with quote

Both created and both accessible to VV Pro but not to VVE when chosen as target folder in a profile.
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