Cannot Change Attributes, Access Denied

last337 · Joined: 15 Sep 2006 Posts: 3

I am using VV to perform a mirror backup via VPN using UNC paths. Everything works fine except in a few folders I occasionally get the "Cannot Change Attributes of "xxxxx" Access Denied" error. It seems that this happens on the same files each time I execute the job. The wierd thing is that other files in those same folders copy just fine. I manually drilled down to both the source and target and copied several of those files over by hand with no problems. Any help is appreciated. Please let me know if any additional information is needed to troubleshoot further.

Thanks

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8771

Do these files have any "special" file attributes? How about file permissions or additional information attached, such as author information? Need to find out why these files are different from others that are copying fine...
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xionoix · Joined: 20 Sep 2006 Posts: 8 Location: Phoenix, AZ

I am getting the same message:

B:\0800-construction_administration\0810-ca_logs\04.80.30-F03-REV-_DCN_&_Bulletin_Log.xls (26.00KB) [Can not change attributes of "B:\0800-construction_administration\0810-ca_logs\04.80.30-F03-REV-_DCN_&_Bulletin_Log.xls". Access is denied.] [Error] Unable to remove temporary file

I know that I have full admin access to the drives. I could go into detail about how I know but basically my account is a member of the Adminstrators group, and I built the server.

I am running Windows 2003 w/Shadow Copy enabled, and VVPro build 2010.

I go to the location mentioned and there is no file. I am transfering about 15GB of data and here are the stats of the transfer:

2006-09-19 14:21:35 : -- Done: 5,092 (0) Err: 28,041 (14.88GB) Skipped: 0 (0) Tot: 33,133 (14.88GB) --
2006-09-19 14:21:35 : -- Average Transfer Rate: 0/Sec -- Elapsed Time: 1 h 30 min 6 sec
2006-09-19 14:21:35 : Re-comparing ...
2006-09-19 14:22:25 : ---- Copying finished ----
2006-09-19 14:22:25 : ---- End ----
2006-09-19 14:22:25 : - Execution Summary -
2006-09-19 14:22:25 : - Added Files - Source: 0 (0) - Target: 3 (0)
2006-09-19 14:22:25 : - Updated Files - Source: 0 (0) - Target: 1 (0)
2006-09-19 14:22:25 : - Deleted Files - Source: 0 (0) - Target: 0 (0)
2006-09-19 14:22:25 : -- Errors (Adding) - Source: 0 (0) - Target: 27,935 (14.83GB) [ERROR]
2006-09-19 14:22:25 : -- Errors (Updating) - Source: 0 (0) - Target: 106 (46.87MB) [ERROR]
2006-09-19 14:22:25 : - Added Subfolders - Source: 0 - Target: 5,088
2006-09-19 14:22:25 : - Deleted Subfolders - Source: 0 - Target: 0

Any light shed would be apreciated.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8771

From this log line
Done: 5,092 (0) Err: 28,041 (14.88GB)
it looks like VV only could copy files of 0 size to the disk B:

The message Unable to remove temporary file means VV cannot even remove the temporary file it created on the target folder.

Maybe you can try the option "Copy directly to destination, do not use a temporary file" in the ViceVersa advanced profile settings.
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xionoix · Joined: 20 Sep 2006 Posts: 8 Location: Phoenix, AZ

What is the location for the temporary files?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8771

VV creates the temp file in the destination directory. For instance if VV is copying to G:\folder\file.txt it creates a temp file g:\folder\~vv.tmp and then once copying is finished it renames g:\folder\~vv.tmp to G:\folder\file.txt ; this is a safe approach to file copying.
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xionoix · Joined: 20 Sep 2006 Posts: 8 Location: Phoenix, AZ

ok, well I go to the location and their are no files....

i.e. The error reads:
2006-09-19 12:53:06 : Copying file A:\0200-design_external_comm\0210-client\0212-received\041205\IMCS\03300.doc <to> B:\0200-design_external_comm\0210-client\0212-received\041205\IMCS\03300.doc (112.00KB) [Can not change attributes of "B:\0200-design_external_comm\0210-client\0212-received\041205\IMCS\03300.doc". Access is denied.] [Error] Unable to remove temporary file B:\0200-design_external_comm\0210-client\0212-received\041205\IMCS\~vv1.tmp [ERROR].

so I go to the location where the tmp should be and it isn't there.

Then I double checked the permissions....sure enough the account I mapped the b: drive with has full persmissions. So then created a test.txt file and then deleted it while logged onto the machine with the same useraccount that I was using to map with, and I could do this just fine.

xionoix · Joined: 20 Sep 2006 Posts: 8 Location: Phoenix, AZ

You said:

From this log line
Done: 5,092 (0) Err: 28,041 (14.88GB)
it looks like VV only could copy files of 0 size to the disk B:

The following is an excerpt from the log:

2006-09-19 12:51:27 : - Status Summary -
2006-09-19 12:51:27 : - Total Files - Source: 28,846 (15.49GB) - Target: 15,848 (6.48GB)
2006-09-19 12:51:27 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2006-09-19 12:51:27 : - Matched Files - Source: 736 (587.69MB) - Target: 736 (587.69MB)
2006-09-19 12:51:27 : - Single Files - Source: 27,949 (14.83GB) - Target: 14,951 (5.82GB)
2006-09-19 12:51:27 : - Newer Files - Source: 96 (44.78MB) - Target: 65 (43.74MB)
2006-09-19 12:51:27 : - Older Files - Source: 65 (43.88MB) - Target: 96 (49.72MB)
2006-09-19 12:51:27 : - Total Subfolders - Source: 5,288 - Target: 1,922
2006-09-19 12:51:27 : - Excluded Subfolders - Source: 0 - Target: 0
2006-09-19 12:51:27 : - Matched Subfolders - Source: 200 - Target: 200
2006-09-19 12:51:27 : - Single Subfolders - Source: 5,088 - Target: 1,722
2006-09-19 12:51:27 : - To Do - Replication (Update Target)
2006-09-19 12:51:27 : - Files to Add - Source: 0 (0) - Target: 27,949 (14.83GB)
2006-09-19 12:51:27 : - Files to Update - Source: 0 (0) - Target: 96 (44.78MB)
2006-09-19 12:51:27 : - Files to Delete - Source: 0 (0) - Target: 0 (0)
2006-09-19 12:51:27 : - Subfolders to Add - Source: 0 - Target: 5,088
2006-09-19 12:51:27 : - Subfolders to Delete - Source: 0 - Target: 0

Am I to gather from this that absolutely nothing was done in this transfer?

What am I doing wrong? This is by far not the first sync I have setup with this software, but I just can't see what I am doing wrong.

Here is the profile log:

Profile File: C:\Userdata\jbotsford\My Documents\ViceVersa PRO 2\10403 PHX to RRO Data Move.fsf

Folders
- Source: "A:\"
- Target: "B:\"
- Include Subfolders: Yes
- Include files: "*.*"
Comparison
- Comparison Type: Size and Timestamp
Execution
- Method: Replication (Update Target)
- No overwrite / read-only / error confirmations
- Log File: "C:\Userdata\jbotsford\My Documents\ViceVersa PRO 2\PHX to RRO Server Data Move.log" (max 100000 KB)
- No archive for deleted/replaced source files
- No archive for deleted/replaced target files
- Try to copy files that are in use by other applications
- No empty source/target check

Maybe that will help to figure out what I did wrong.

last337 · Joined: 15 Sep 2006 Posts: 3

I checked all the settings and attributes and see nothing different between the files I am having problems with, and the other files in those folders. Here is a section of the log that with the errors I am getting. Any help is greatly appreciated.

2006-09-21 01:38:29 : Copying file \\192.168.8.1\c$\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000027.jpg <to> G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000027.jpg (108.52KB) [Can not change attributes of "G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000027.jpg". Access is denied.] [ERROR].
2006-09-21 01:38:32 : Copying file \\192.168.8.1\c$\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000028.jpg <to> G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000028.jpg (97.97KB) [Can not change attributes of "G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000028.jpg". Access is denied.] [ERROR].
2006-09-21 01:38:34 : Copying file \\192.168.8.1\c$\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000029.jpg <to> G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000029.jpg (107.73KB) [Can not change attributes of "G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000029.jpg". Access is denied.] [ERROR].
2006-09-21 01:38:37 : Copying file \\192.168.8.1\c$\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000030.jpg <to> G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000030.jpg (104.78KB) [Can not change attributes of "G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000030.jpg". Access is denied.] [ERROR].
2006-09-21 01:38:39 : Copying file \\192.168.8.1\c$\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000031.jpg <to> G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000031.jpg (153.49KB) [Can not change attributes of "G:\Gachissan\Archive\001 - LHCC PARTY\001 - Health Care Classic - Past\2005 Golf Tournament\Golf 2005\HC Classic Clinic\LOW_RES\FL000031.jpg". Access is denied.] [ERROR].[size]

[size=7]2006-09-21 03:05:41 : - Execution Summary -
2006-09-21 03:05:41 : - Added Files - Source: 0 (0) - Target: 504 (78.01MB)
2006-09-21 03:05:41 : - Updated Files - Source: 0 (0) - Target: 131 (632.68MB)
2006-09-21 03:05:41 : - Deleted Files - Source: 0 (0) - Target: 457 (50.09MB)
2006-09-21 03:05:41 : -- Errors (Adding) - Source: 0 (0) - Target: 1,818 (782.27MB) [ERROR]
2006-09-21 03:05:41 : -- Errors (Updating) - Source: 0 (0) - Target: 7 (127.81KB) [ERROR]
2006-09-21 03:05:41 : - Added Subfolders - Source: 0 - Target: 75
2006-09-21 03:05:41 : - Deleted Subfolders - Source: 0 - Target: 13
2006-09-21 03:05:42 : Exit Code: 3. Execution completed with some file copy/delete errors. [ERROR]
2006-09-21 03:05:42 : ************************************************************

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8771

Is B:\ a different type of disk from the others ?
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xionoix · Joined: 20 Sep 2006 Posts: 8 Location: Phoenix, AZ

a and b are both the same server, and the same partition. just different locations. the reason why i mapped instead of using unc paths, is that sometimes I hit the 256 character limit in the unc path.

last337 · Joined: 15 Sep 2006 Posts: 3

On mine, I am using the unc path for the location of the files that I am copying from. That location is via a VPN connection. The other drive (the target) is the G: drive is a mapped drive from a shared drive on a linux box on my local network. The thing I dont understand is why other files in the same folders are copying fine while some are giving the 'cannot change attributes' error.