Exception Errors....Need Help ASAP!!!!

[oiscoot]

The accounting department uses this copy for reports and they are screaming down my neck to get this fixed...which means I will have to copy all the files manually tonight @ 2am if this does not get resolved. This task has been working fine for over a month and then we started getting these errors:

2006-06-24 22:30:08 :
2006-06-24 22:30:08 : -
2006-06-24 22:30:08 : ************************************************************
2006-06-24 22:30:08 : Profile Started.
2006-06-24 22:30:08 : ************************************************************
2006-06-24 22:30:08 : Version: ViceVersa PRO 2 Build 2010 (SN30)
2006-06-24 22:30:08 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe" "c:\documents and settings\all users\application data\viceversa pro 2\test tam dir.fsf" /hiddenautoexec
2006-06-24 22:30:08 : System: Windows Server 2003, (Enterprise Edition), (Terminal Services), (Terminal Services in Remote Admin Mode), (Multiprocessor Free), (x86-32 Processor) v5.2 Build:3790 Service Pack:1
2006-06-24 22:30:08 : User: PLIB.COM\administrator
2006-06-24 22:30:08 : Computer: pliwardc02.plib.com
2006-06-24 22:30:08 : **** Profile: c:\documents and settings\all users\application data\viceversa pro 2\Test TAM Dir.fsf
2006-06-24 22:30:08 : **** - Folders -
2006-06-24 22:30:08 : **** Continue even if some source/target folders are inaccessible
2006-06-24 22:30:08 : **** Create sources/targets that do not exist
2006-06-24 22:30:08 : **** - Comparison Settings -
2006-06-24 22:30:08 : **** Comparison Type: Size and Timestamp
2006-06-24 22:30:08 : **** - Execution Settings -
2006-06-24 22:30:08 : **** Method: Backup (Mirror Source to Target)
2006-06-24 22:30:08 : **** No overwrite / read-only / error confirmations
2006-06-24 22:30:08 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log3.log" (empty log file each run)
2006-06-24 22:30:08 : **** No archive for deleted/replaced source files
2006-06-24 22:30:08 : **** No archive for deleted/replaced target files
2006-06-24 22:30:08 : **** Copy files even if timestamp changes after initial comparison
2006-06-24 22:30:08 : **** Copy directly to destination file (do not use a temporary file)
2006-06-24 22:30:08 : **** Try to copy files that are in use by other applications
2006-06-24 22:30:08 : **** Use 'Volume Shadow Copy' to copy open files for source
2006-06-24 22:30:08 : **** Replace newer target files with older source files (backup only)
2006-06-24 22:30:08 : Checking source D:\Applied\WarTAM\APPS\ ...
2006-06-24 22:30:09 : Checking target \\Pliwardc03\FileBackup\Applied\WarTAM\APPS\ ...
2006-06-24 22:30:11 : Comparing ...
2006-06-24 22:30:11 : Comparing done.
2006-06-24 22:30:11 : Checking source D:\Applied\WarTAM\TAM\ ...
2006-06-24 22:30:11 : Checking target \\Pliwardc03\FileBackup\Applied\WarTAM\TAM\ ...
2006-06-24 22:30:11 : Comparing ...
2006-06-24 22:30:11 : Comparing done.
2006-06-24 22:30:11 : Checking source D:\Applied\WarTAM\ATTACH\ ...
2006-06-24 22:32:32 : Checking target \\Pliwardc03\FileBackup\Applied\WarTAM\ATTACH\ ...
2006-06-24 22:34:54 : Comparing ...
2006-06-24 22:35:01 : Comparing done.
2006-06-24 22:35:02 : Checking source D:\Applied\WarTAM\DOC\ ...
2006-06-24 22:39:34 : Checking target \\Pliwardc03\FileBackup\Applied\WarTAM\DOC\ ...
2006-06-24 22:45:59 : Comparing ...
2006-06-24 22:46:45 : Comparing done.
2006-06-24 22:46:46 : [ERROR] An unhandled exception has occurred in ViceVersa. ViceVersa has to close.
2006-06-24 22:46:46 : A crash report has been saved to "C:\Program Files\ViceVersa Pro 2\ViceVersa.rpt" and "C:\Program Files\ViceVersa Pro 2\ViceVersa.dmp".
2006-06-24 22:46:46 : Please send the report to support@tgrmn.com along with an explanation of where ViceVersa crashed.
2006-06-24 22:46:46 : Please also attach log file C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log3.log

[TGRMN Software]

Hello,

we will need you to send the following 2 files
"C:\Program Files\ViceVersa Pro 2\ViceVersa.rpt"
and
"C:\Program Files\ViceVersa Pro 2\ViceVersa.dmp".
to support@tgrmn.com
so we can analyse this issue asap.

thank you
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[oiscoot]

I did send the files the same day....no response to the email yet either!!!

[TGRMN Software]

thanks, we are looking at the DMP file
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com