Refund incorrect order

kirkdickinson · Joined: 15 May 2008 Posts: 63

I wanted to upgrade from VV5 to VV6 and VVE from 2 to 3.

In my cart, I accidentally added VVE both as full version and upgrade. I didn't notice until it went through. How can I get the straightened out?

I have gotten lost in the Digital River/My Commerce sites. Seems like the password I created one place doesn't work in the other. I found a page on how to get a refund and put in my order number, but then it wants a different password than the one I created when I set up my order.

How can I fix this?

I need 6 upgrades of both, not 12 licenses for VVE.

Thanks,

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8761

Hi, sorry for the confusion! we will refund your incorrect order as needed and get you the right upgrade. Could you write to support via email pls with your order number? Thanks!
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

kirkdickinson · Joined: 15 May 2008 Posts: 63

I tried to write to support using the online form, but didn't hear back after 24 hours. Is there an email support address?

Thanks,
Kirk

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8761

Hi, we are checking this now. I will keep you posted.
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8761

Hi, it does not look like we received your e-mail? What is your order # or e-mail address please? thank you
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

kirkdickinson · Joined: 15 May 2008 Posts: 63

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8761

Thanks, we have contacted you.