VV Engine does not like my Vice Versa Pro 6 profiles

drlambert100 · Joined: 08 Oct 2017 Posts: 21

When I attempt to add a profile, nothing happens. I click on 'Add profile' in the interface and a dialogue box opens asking me to select a profile. I navigate to the Vice Versa folder in my documents and select the profile I want to run and nothing happens. If I enter the profile path manually, when I select OK, the interface returns but VV Engine for the profile has "Disabled" as status and there is a message at the bottom stating "Status Details: File not found: C:\Users\david\OneDrive\Davids Documents\ViceVersa PRO\museum.fsf." What am I doing wrong?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Hi,
what version of VVEngine are you using?
What browser (type and version) and version of Windows?
thank you
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TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Can you try a different path that is not on OneDrive? Just in case? Same issue? thanks
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drlambert100 · Joined: 08 Oct 2017 Posts: 21

I have the most current version (I hope); purchased, downloaded, and installed, today, along with Vice Versa Pro 6 upgrade.

Edge browser current (auto-update is on.)

Windows 11 Pro current (automatic updates)

Copying the profile files to the local hard drive seems to have solved the problem.

Thank you!

drlambert100 · Joined: 08 Oct 2017 Posts: 21

VVEngine V3.0 (Build 3000)
ViceVersa Pro 6 (Build 6010)

I'm still getting the tracking database error when one of four profiles run daily. The error was displayed again when I first viewed my PC this morning but, VVEngine interface showed that all profiles had run successfully, as scheduled, this morning.

I would include screenshots, if it were possible, but apparently that isn't allowed. Why provide tags if they can't be used? I tried to include share links to my OneDrive. Am I doing something wrong? It would sure be convenient if I could just upload screenshots like virtually every other web support page I visit. How do I show or describe the problem if I can't upload or share images?

I recreated the profiles on local HD, as was previously suggested. I have reset the tracking database, as instructed in the interface, and next day the same error is displayed.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Sorry about the lack of support for images on the forum. Sad

Could you send the screenshot to support via e-mail? What is the location/path of the tracking database in your profile? thanks
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drlambert100 · Joined: 08 Oct 2017 Posts: 21

I can send via e-mail. What address should I use?

Profile path is C:\Users\username\Documents\Vice Versa Pro.

Update, it didn't happen this morning. My profiles (there are four of them) are set to run daily at staggered intervals (five minutes apart) beginning at 07:00.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Thank you, received. Looks like it was a conflict between VVScheduler and VVEngine running the same profile at the same time.
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com