Error: Cannot copy attributes to folder

platinum00 · Joined: 06 Nov 2020 Posts: 5

I am syncing from local HDD to Network share. Most of the sync is working fine but getting an error on a couple hundred files.

Can not copy attributes to folder.
The request is not supported.

This happens if its a file update or a new file but for whatever reason only for some files (416 out of 25,000)

Log file doesn't show much.
2020-11-06 10:08:47 : ---- Start copying ----
2020-11-06 10:08:47 : -- Copying to target...
2020-11-06 10:08:47 : Copying file F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle\.actors\Alex_Wolff.jpg <to> \\shield\WD-Media\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle\.actors\Alex_Wolff.jpg (39.12KB) [Can not copy attributes to folder "\\shield\WD-Media\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle\.actors\". The request is not supported.] [ERROR].
2020-11-06 10:08:49 : -- Done: 0 (0) Err: 1 (39.12KB) Skipped: 0 (0) Tot: 1 (39.12KB) --
2020-11-06 10:08:49 : -- Average Transfer Rate: 0/Sec -- Elapsed Time: 0 sec
2020-11-06 10:08:49 : Re-comparing ...
2020-11-06 10:08:49 : Building index of display items: 0 sec 5 ms
2020-11-06 10:08:49 : ---- Copying finished ----

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Hello,

what attributes does this folder have?

F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle\.actors\

Read-only or hidden or system?

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

platinum00 · Joined: 06 Nov 2020 Posts: 5

Read-Only.

Under advanced, Allow files in this folder to have contents indexed in addition to file properties.

Security: everyone, full control.

If I verify effective access, the logged in user has full control and the logged in user is the owner of the folder/files.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Thanks, is there no difference between this folder and other folders that are copying OK? Maybe the . in the name? What type of device is the target where files and folders are copied to? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

platinum00 · Joined: 06 Nov 2020 Posts: 5

Nothing that I can find. Has to be something though.

Target device is Nvida Shield TV Pro.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8769

Can you list attributes of these folders with the ATTRIB command?
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

platinum00 · Joined: 06 Nov 2020 Posts: 5

Not sure if I did this correctly. see below.

F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle>dir
Volume in drive F is Media
Volume Serial Number is 3CB2-CC64

Directory of F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle

11/05/2020 07:40 PM <DIR> .
11/05/2020 07:40 PM <DIR> ..
11/05/2020 07:40 PM <DIR> .actors
11/05/2020 07:39 PM <DIR> extrafanart
11/05/2020 07:39 PM <DIR> extrathumbs

F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle>attrib .actors
F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle\.actors

F:\NVIDIA_SHIELD\Movies\Jumanji Welcome to the Jungle>

platinum00 · Joined: 06 Nov 2020 Posts: 5

More info and a work around. This seems to be only an issue with the .actor folders. Other folders are working. Also, the working .actor folders are showing up hidden.

so.. hidden .actor folders work. unhidden do not.

Under advanced settings I am now calling a script the changes all the source location .actor folders to hidden before the compare.

works fine and I have a clean sync.

why issues with the .actor folders, no idea but its working good enough for me now.