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webrageous
Joined: 17 Jun 2020
Posts: 4
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 Posted: Wed Jun 17, 2020 4:09 pm Post subject: VVEngine Crashing |
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Beginning this past Monday morning, we started seeing issues with VVEngine. I sent this error in a email to support@tmrmn.com yesterday. Is there more info I need to provide? I haven't heard back
Log Name: Application
Source: Application Error
Date: 6/16/2020 5:46:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxxxxxxxxx
Description:
Faulting application name: vvengine.exe, version: 2.1.0.5, time stamp: 0x54c1a5ea
Faulting module name: vvengine.exe, version: 2.1.0.5, time stamp: 0x54c1a5ea
Exception code: 0x40000015
Fault offset: 0x0016cc18
Faulting process id: 0x374c
Faulting application start time: 0x01d644273b4f26b4
Faulting application path: C:\Program Files (x86)\VVEngine\vvengine.exe
Faulting module path: C:\Program Files (x86)\VVEngine\vvengine.exe
Report Id: d66c80cc-b01a-11ea-80db-000d3a4eb711
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http;//schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-16T21:46:31.000000000Z" />
<EventRecordID>662979</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxxxxxxxxxxxxx</Computer>
<Security />
</System>
<EventData>
<Data>vvengine.exe</Data>
<Data>2.1.0.5</Data>
<Data>54c1a5ea</Data>
<Data>vvengine.exe</Data>
<Data>2.1.0.5</Data>
<Data>54c1a5ea</Data>
<Data>40000015</Data>
<Data>0016cc18</Data>
<Data>374c</Data>
<Data>01d644273b4f26b4</Data>
<Data>C:\Program Files (x86)\VVEngine\vvengine.exe</Data>
<Data>C:\Program Files (x86)\VVEngine\vvengine.exe</Data>
<Data>d66c80cc-b01a-11ea-80db-000d3a4eb711</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event> |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8762
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| Posted: Thu Jun 18, 2020 1:10 am Post subject: |
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Hello,
Sorry to hear about this issue with VVEngine. Could you please send the VVEngine.log file to support via e-mail? Please see location of log in VVEngine manual. thank you
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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webrageous
Joined: 17 Jun 2020
Posts: 4
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| Posted: Thu Jun 18, 2020 7:16 pm Post subject: |
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| I've sent the logs and all the other files related to VVEngine. Haven't heard back, |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8762
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webrageous
Joined: 17 Jun 2020
Posts: 4
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| Posted: Mon Jun 22, 2020 1:18 pm Post subject: VVEngine Browser Interface won't load |
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VVEngine will show me the browser interface to administer it when run as Local System. It no longer works while running under a domain account.
Networking says there have been no policy changes. I don't see any recent updates installed prior to this error occurring.
The VVEngine service itself runs fine, but since I can't get to the interface to add/remove profiles - it's problematic. I may be able to do it by editing the XML file, but I'd prefer not to have to do that.
Emails to support come from @myfwc.com. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8762
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webrageous
Joined: 17 Jun 2020
Posts: 4
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| Posted: Thu Jun 25, 2020 1:20 pm Post subject: Started Over |
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It was Window 2012.
We just stood up another VM and transferred everything over, so we've got everything working now. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8762
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