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Can not delete - System call level is not correct

 
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kirkdickinson



Joined: 15 May 2008
Posts: 63

PostPosted: Thu Jan 02, 2020 4:24 pm    Post subject: Can not delete - System call level is not correct Reply with quote

Got a weird error today. I am trying to synchronize some files and it says "can not delete file, System call level is not correct"

Any enlightenment on what this means?
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8769

PostPosted: Fri Jan 03, 2020 12:39 am    Post subject: Reply with quote

Hi, the error comes from Windows, which version of Windows is it happening on? Is it during deleting or copying files and is the network / UNC involved? thanks
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PostPosted: Fri Jan 03, 2020 7:31 pm    Post subject: Reply with quote

TGRMN Software wrote:
Hi, the error comes from Windows, which version of Windows is it happening on? Is it during deleting or copying files and is the network / UNC involved? thanks


Windows 10 fresh install and I downloaded all the updates. I have Bit Defender on there and it keeps finding Trojans buried in emails and the email files are also the files that I can't seem to synchronize or delete. Is this a Bit Defender lock issue?
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kirkdickinson



Joined: 15 May 2008
Posts: 63

PostPosted: Fri Jan 03, 2020 7:33 pm    Post subject: Reply with quote

TGRMN Software wrote:
Hi, the error comes from Windows, which version of Windows is it happening on? Is it during deleting or copying files and is the network / UNC involved? thanks


Windows 10 fresh install and I downloaded all the updates. I have Bit Defender on there and it keeps finding Trojans buried in emails and the email files are also the files that I can't seem to synchronize or delete. Is this a Bit Defender lock issue?
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8769

PostPosted: Sat Jan 04, 2020 1:55 am    Post subject: Reply with quote

Yes, I suspect it is blocking program access to those e-mail files.
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kirkdickinson



Joined: 15 May 2008
Posts: 63

PostPosted: Sat Jan 04, 2020 2:24 am    Post subject: Reply with quote

TGRMN Software wrote:
Yes, I suspect it is blocking program access to those e-mail files.


Completely removed Bit Defender and restarted my computer. Still saw this error crop up. With Bit Defender installed, I couldn't even delete the file manually, but with it gone, the error only crops up in Vice Versa.

Weird.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8769

PostPosted: Sun Jan 05, 2020 5:07 am    Post subject: Reply with quote

And it happens only with email files with Trojans buried in it ?
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kirkdickinson



Joined: 15 May 2008
Posts: 63

PostPosted: Mon Jan 06, 2020 3:59 pm    Post subject: Reply with quote

TGRMN Software wrote:
And it happens only with email files with Trojans buried in it ?


No. It was happening when Bitstream was installed and Bitstream had thown some trogan errors. It still happens without Bitstream, so I can't verify if there are Trogans in the offending files.
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