Cannot open source file. Access is denied.

[jndlc]

Need help. I am getting "Access is denied." error. Vice versa is running smoothly for about a year then suddenly, without any changes in vice versa profile and user access, I am getting this error. Please see the log below:


************************************************************
Profile Started.
************************************************************
Version: ViceVersa PRO 2.5 Build 2518 64-bit (SN409) [Registered][Server][Danielle-B...]
Command Line: "C:\Program Files\ViceVersa Pro\VICEVERSA.EXE" "D:\WebsVersions\ViceVersa\mirror WBtoAP - 1.fsf"
System: Windows Server 2008 R2, (Standard Edition), (64 Bit Edition), (HyperV), (x86-64 Processor) v6.1 Build:7601 Service Pack:1
User: GWL.BZ\jndlc
Computer: EBGLFOFE1.gwl.bz
**** Profile: D:\WebsVersions\ViceVersa\mirror WBtoAP - 1.fsf
**** - Folders -
**** Source: "\\ebglfwbe1\d\webSiteData\" (Archived)
**** Target: "\\ebglfape1\d\webSiteData\" (Archived)
**** Include Subfolders: Yes
**** Create sources/targets that do not exist
**** Network: connect using default user's credentials
**** Include subfolders: "\\ebglfwbe1\d\webSiteData\*\Templates"
**** Include subfolders: "\\ebglfape1\d\webSiteData\*\Templates"
**** Include subfolders: "\\ebglfwbe1\d\webSiteData\websClientContent"
**** Include subfolders: "\\ebglfape1\d\webSiteData\websClientContent"
**** Exclude subfolders: "\\ebglfwbe1\d\webSiteData\websClientContent\*\*\Form\_vti_cnf"
**** Exclude subfolders: "\\ebglfwbe1\d\webSiteData\websClientContent\*\*\HelpPages\_vti_cnf"
**** Exclude subfolders: "\\ebglfwbe1\d\webSiteData\websClientContent\*\*\PlanDetails\_vti_cnf"
**** Exclude subfolders: "\\ebglfwbe1\d\webSiteData\websClientContent\Css"
**** Exclude subfolders: "\\ebglfwbe1\d\webSiteData\websClientContent\Resources"
**** Exclude subfolders: "\\ebglfape1\d\webSiteData\websClientContent\*\*\Form\_vti_cnf"
**** Exclude subfolders: "\\ebglfape1\d\webSiteData\websClientContent\*\*\HelpPages\_vti_cnf"
**** Exclude subfolders: "\\ebglfape1\d\webSiteData\websClientContent\*\*\PlanDetails\_vti_cnf"
**** Exclude subfolders: "\\ebglfape1\d\webSiteData\websClientContent\Css"
**** Include subfolders: "\\ebglfwbe1\d\webSiteData\clients"
**** Include subfolders: "\\ebglfape1\d\webSiteData\clients"
**** - Comparison Settings -
**** Comparison Type: Size and Timestamp
**** - Execution Settings -
**** Method: Backup (Mirror Source to Target)
**** No overwrite / read-only / error confirmations
**** Log File: "C:\ProgramData\ViceVersa PRO\logWBAP1-<date>.log" [C:\ProgramData\ViceVersa PRO\logWBAP1-20190730.log] (max 10000 KB)
**** Archive deleted/replaced source files to: "D:\WebsVersions\ViceVersa\ArchiveSource\"
**** Archive deleted/replaced target files to: "D:\WebsVersions\ViceVersa\ArchiveTarget\"
**** Remove archive copies older than 375 day(s)
**** Append Source/Target path to archive folder(s)
**** No empty source/target check
**** Retain folder created and modified timestamps when copying
**** Retain Windows EFS encryption when copying/moving
**** Retain Windows NTFS compression when copying/moving
**** Copy files even if they have timestamp errors
**** Preserve last accessed timestamp of files being copied
**** Replace newer target files with older source files (backup only)
**** Send notification e-mail after execution to GroupNetFlexSupport@gwl.ca from GroupNetFlexSupport@gwl.ca. Use SMTP server 10.33.75.15 on port 25 (Send e-mail on execution success or error)
**** Send e-mail on execution success only if condition 'has_changes = true' is true
**** Send customized e-mail
Connecting to \\ebglfwbe1\d\webSiteData ... Connected.
Connecting to \\ebglfape1\d\webSiteData ... Connected.
Checking source \\ebglfwbe1\d\webSiteData\ ...
Total found: 25,305
Checking target \\ebglfape1\d\webSiteData\ ...
Total found: 25,072
Comparing ...
Comparing done.
- Status Summary -
- Total Files - Source: 20,815 (1.22GB) - Target: 20,814 (1.22GB)
- Excluded Files - Source: 0 (0) - Target: 0 (0)
- Matched Files - Source: 20,814 (1.22GB) - Target: 20,814 (1.22GB)
- Single Files - Source: 1 (0) - Target: 0 (0)
- Newer Files - Source: 0 (0) - Target: 0 (0)
- Older Files - Source: 0 (0) - Target: 0 (0)
- Total Subfolders - Source: 4,490 - Target: 4,258
- Excluded Subfolders - Source: 685 - Target: 453
- Matched Subfolders - Source: 3,805 - Target: 3,805
- Single Subfolders - Source: 0 - Target: 0
- To Do - Backup (Mirror Source to Target)
- Files to Add - Source: 0 (0) - Target: 1 (0)
- Files to Update - Source: 0 (0) - Target: 0 (0)
- Files to Delete - Source: 0 (0) - Target: 0 (0)
- Subfolders to Add - Source: 0 - Target: 0
- Subfolders to Delete - Source: 0 - Target: 0
- Files to Archive - Source: 0 (0) - Target: 0 (0)

---- Start Execution ----
---- Backup (Mirror Source to Target) (Source: \\ebglfwbe1\d\webSiteData\ Target: \\ebglfape1\d\webSiteData\) ----
---- Start copying ----
-- Copying to target...
Copying file \\ebglfwbe1\d\webSiteData\WEBSClientContent\2480\English\PlanDetails\AllPlans\test.txt <to> \\ebglfape1\d\webSiteData\WEBSClientContent\2480\English\PlanDetails\AllPlans\test.txt (0) [Can not open "\\ebglfwbe1\d\webSiteData\WEBSClientContent\2480\English\PlanDetails\AllPlans\test.txt". Access is denied.] [ERROR].
-- Done: 0 (0) Err: 1 (0) Skipped: 0 (0) Tot: 1 (0) --
-- Average Transfer Rate: 0/Sec -- Elapsed Time: 0 sec
-- Checking archive folder (full check)...
Removing duplicates...
Amount of files in target archive folder: 9341 (453.64MB)
Re-comparing ...
---- Copying finished ----
---- End ----
- Execution Summary -
- Added Files - Source: 0 (0) - Target: 0 (0)
- Updated Files - Source: 0 (0) - Target: 0 (0)
- Deleted Files - Source: 0 (0) - Target: 0 (0)
-- Errors (Adding) - Source: 0 (0) - Target: 1 (0) [ERROR]
- Added Subfolders - Source: 0 - Target: 0
- Deleted Subfolders - Source: 0 - Target: 0
- Archive Information -
- Files Added to Archive - Source: 0 (0) - Target: 0 (0)
- Files Deleted from Archive - Source: 0 (0) - Target: 0 (0)
- Status Summary -
- Total Files - Source: 20,815 (1.22GB) - Target: 20,814 (1.22GB)
- Excluded Files - Source: 0 (0) - Target: 0 (0)
- Matched Files - Source: 20,814 (1.22GB) - Target: 20,814 (1.22GB)
- Single Files - Source: 1 (0) - Target: 0 (0)
- Newer Files - Source: 0 (0) - Target: 0 (0)
- Older Files - Source: 0 (0) - Target: 0 (0)
- Total Subfolders - Source: 4,490 - Target: 4,258
- Excluded Subfolders - Source: 685 - Target: 453
- Matched Subfolders - Source: 3,805 - Target: 3,805
- Single Subfolders - Source: 0 - Target: 0
Sending E-Mail ...
Connecting to SMTP server: 10.33.75.15, port: 25, user: '' ...
Sending E-Mail to: GroupNetFlexSupport@gwl.ca, from: GroupNetFlexSupport@gwl.ca ...
Done.
[INFO] E-Mail sent successfully.

[TGRMN Software]

Hi, does this happen for all files or just this file? It could be a file permissions issue. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[jndlc]

Hi,

I noticed that there is an entry in the Source Server Security Event log of my network account cannot login every time the profile runs but I am running VVEngine service with the domain account and not with my network account.

Do you know what place to check? I checked VVEngine service and it is setup to use the domain account.

Thanks in advance!

[TGRMN Software]

Hi, do you have any login info in the profile settings -> folders -> network? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[jndlc]

yes and the connection is successful when I tested it.