VV crashes when manually moving the vertical scroll slider

backupwiz · Joined: 06 May 2009 Posts: 31

So...

When manually moving the vertical scroll slider, while looking through the comparison results, the latest version of VV crashes on Windows 10 64.

I remember this happening with the previous major version as well.

Has anyone else reported this? Will it be fixed?

Best regards,
BW

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, yes, we will fix every error reported... are you maybe able to send the profile log for this profile (see profile settings -> execution) and maybe also a screenshot or short video of the issue if possible to support? thank you!
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

backupwiz · Joined: 06 May 2009 Posts: 31

I understand that there is very little to go on right now (just hearsay, basically), but on the other hand the log file contains too much personal information, so I am reluctant to send that around.

If this helps, the bug seems to manifest itself in those cases when the comparison results window contains a lot of entries and the list is being scrolled from top to halfway through.

Then it all hangs and even if I choose to wait, I have to ultimately forcibly close VV.

I hope this will help you reproduce it.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

No problem, thanks, we will try to re-create this issue on our computers.
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

backupwiz · Joined: 06 May 2009 Posts: 31

I have a video of the problem on my laptop (and, please, note that the problem persists both on my laptop and my desktop, so it is not system-specific). Where can I send it to you?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, that's great, could you send it to support via e-mail? thanks!
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

backupwiz · Joined: 06 May 2009 Posts: 31

Done. Please, check your mail.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hello, thank you very much, I have a couple of questions on the video:
a) how do you scroll down the list?
b) do you have the profile log that you can send ? (see profile settings -> execution for this profile). Just the point where it crashes... does it show that Viceversa created a crash debug file .dmp and .rpt ?
c) can you send the profile file .fsf too?

thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com