tickable boxes are blacked out

Guest · Posted: Wed Aug 22, 2018 5:19 am Post subject: tickable boxes are blacked out

I am getting blacked out boxes where I should be able to tick a selection.
The blacked out tick boxes appear in all areas of VV - and only in VV.

I am running it on Windows 10 Pro 64bit 1803.17134.228

I have uninstall and reinstalled the current 64bit version.
downgraded to the 32 bit and even tried the new 3001 build.
all show a black box where a tickable selection box should be.

I'd attach a screen shot but I see see an option to do so.

I've spent a good portion of the day investigating this issue and have found that if I change the monitor resolution or change the screen projection then the boxes are visible and you can see the ticks (or no ticks as the case may be)

so as an interim work-around I have made a BAT file that does;
displayswitch /internal
timeout /t 3
displayswitch /extend
but of course I would like a more permanent solution than that.

Cheers.

hilux · Joined: 22 Aug 2018 Posts: 5

looks like I didn't log in after registering. Confused

btw: I am using VV Pro 2.5 Build 2519 (registered)

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, what is the monitor resolution? And DPI settings? thanks!
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hilux · Joined: 22 Aug 2018 Posts: 5

resolution is set to 1920*1080 (monitor's native and max res)
DPI (scaling?) is 100% (can't find a dots per inch figure)
Refresh Rate is 60Hz

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Do you have any custom color settings or any other other software running that could change the default colors? First time we heard of a similar issue in ViceVersa PRO ... !
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hilux · Joined: 22 Aug 2018 Posts: 5

No, nothing like that.
In fact i only recently, about 5 weeks ago, had to reload Win10 again, so everything is pretty much still at default settings.

hilux · Joined: 22 Aug 2018 Posts: 5

Is there a way to attach a screenshot?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

No, sorry, but we received the screenshot via e-mail. Is Win 10 all up-to-date? What is the video card driver? thanks
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http://www.tgrmn.com
http://www.compareandmerge.com

hilux · Joined: 22 Aug 2018 Posts: 5

thought I'd replied to this from my phone, but now I'm at the PC, I don't see any reply.

So again...

I'm just using the onboard graphics card - an Intel HD 630.
I initially installed the mobo driver CD supplied driver, then let Windows update it, then yesterday, got the latest from Intel.

and yes, Windows is fully updated and I'm not on the Insider Preview ring.

still the same issue.

cheers.