file has been externally altered so that the opened file

mary.m.conner@gmail.com · Guest

Greetings: I am getting this message when I try to synchronize my Box data subdirectory with the same subdirectory on my hard drive (C drive):

The volume for a file has be externally altered so that hte opened file is no longer valid.

Afte displaying that message, I cannot continue with the file sycronization.

Our campus just switched from BoxSync to streaming Box files, which is what is causing the issue.

Thanks for your help. Mary

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8762

Hello, thank you for contacting us.
Could you send the profile log to support via e-mail please ?
thanks!
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http://www.tgrmn.com
http://www.compareandmerge.com

qukza · Joined: 28 Mar 2006 Posts: 3

I'm getting the same message when I try to sync a Box sub directory with directory on computer drive. What was the solution?

Source: C:\...\Folder\
Target: C:\Users\Username\Box\Folder\

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8762

Hi, can you send the profile log to support please?
Profile log location is in profile settings -> execution
thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com