UI not showing when program is run

drlambert100 · Joined: 08 Oct 2017 Posts: 21

When I start ViceVersa Pro I see only the output window and the profile settings window. I don't see the main UI that allows me to change or configure or run (compare and execute) profiles.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, that is strange (actually the first time we hear this)... what Windows version are you using? Does it happen all the times and under all accounts? thanks
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drlambert100 · Joined: 08 Oct 2017 Posts: 21

I had not tried using it under a different account as I am the only user on my devices. The problem occurred on only one device it is installed on, an HP Envy TS17 running Windows 10 Fall Creators Update. I have an Acer Iconia Tab W500 running Windows 10 Insider Preview on the slow ring and a homebuilt desktop running Windows 10 Insider Preview on the Skip Ahead fast ring. The program is working normally on both those devices. I was able to restore the UI on my HP by uninstalling and reinstalling the program. It is working normally now.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thanks, great that it's working now!
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com