Norton Antivirus reporting a virus in VVPro 2518 download

Rory · Joined: 21 Dec 2016 Posts: 1

Hi I am trying to upgrade from 2516 to 2518 on a Win 10 x32 machine and am having a problem with Norton Internet Security Antivirus quarantining the VVPro file as soon as it is downloaded as it believes it is infected with a virus.

The message from Norton is below.

Please confirm it is safe?

Thanks

Filename: vvpro.exe
Full Path: c:\users\dpc-admin-02\appdata\local\microsoft\windows\inetcache\ie\hjoyrtxl\vvpro.exe

____________________________

____________________________

Developers
TGRMN Software

Version
2518.0.0.0

Identified
21-Dec-16 at 9:14:54 PM

Last Used
Not Available

Startup Item
No

____________________________

Few Users
Hundreds of users in the Norton Community have used this file.

Mature
This file was released 2 months ago.

Bad
There are many indications that this file is untrustworthy.

____________________________

http://www.swmirror.tgrmn.com/vvpro.exe
Downloaded File vvpro.exe from tgrmn.com

____________________________

File Thumbprint - SHA:
b7aaa3255558bb6d4d94f182c1ceb2e147fc34ee2ebcc08d9ce59b9f3d229048
File Thumbprint - MD5:
Not available

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, thanks for the report.

ViceVersa PRO 2.5 is completely safe, see VirusTotal report:

https://www.virustotal.com/en/file/b7aaa3255558bb6d4d94f182c1ceb2e147fc34ee2ebcc08d9ce59b9f3d229048/analysis/1482382070/

If you click on file details in the VirusTotal report you will also see that the exe is digitally signed by TGRMN Software. You can also right click on the file and select properties. This is a wrong warning by Norton Sad

---
www.tgrmn.com
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

By the way, the VirusTotal report includes Norton Symantec too!
You are able to upload your downloaded file to VirusTotal too and check it again if you want. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

dkmahan@yahoo.com · Guest

Norton anti-virus is still reporting vvpro as dangerous. vvpro64 downloads fine but vvpro downloads are stopped by Norton.

I have used Vice Versa for years so this does not concern me. However you may have new customers not buy your product because of this. Also Norton deletes the file in mid-download so new customers receive a file with zero bytes.

Is there any way for you to get through to Norton that they are hurting your business?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, thanks for the warning, we found this page that can be used to report Norton false positives to Symantec:

https://submit.symantec.com/false_positive/

We have submitted a request just now, but if you guys can do that too at the same time, it will probably help! Smile

thanks!

---
www.tgrmn.com
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

OK, looks like they have fixed this already!

Date: 3/30/2017
------------------------------------------------------------------------
In relation to submission 25105.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

File name: vvpro.exe
MD5: f6809dd511a04cf4bbe527d6a1857310
SHA256: b7aaa3255558bb6d4d94f182c1ceb2e147fc34ee2ebcc08d9ce59b9f3d229048
Note: Whitelisting may take up to 24 hours to take effect via Live Update
-------------------------------------------------------------------------

thanks guys for your help! Smile

_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

nercia · Joined: 10 Oct 2018 Posts: 1

thanks