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2517 fails to create Volume Shadow Copy

 
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David J



Joined: 05 Jun 2008
Posts: 14

PostPosted: Sat Jun 04, 2016 9:07 am    Post subject: 2517 fails to create Volume Shadow Copy Reply with quote

Win10 x64Pro
VVPro up to 2516 worked fine.
Just upgraded to 2517 and now get Volume Shadow Copy creation failed popup.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Mon Jun 06, 2016 7:43 am    Post subject: Reply with quote

Hi, could you please contact us at support @ tgrmn . com please? Please send the profile log too (profile settings -> execution) thanks
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David J



Joined: 05 Jun 2008
Posts: 14

PostPosted: Mon Jun 06, 2016 8:30 am    Post subject: Reply with quote

Thanks for getting back to me.

Repeated attempts without reboot on day this appeared, which was immediately after the upgrade, were all unsuccessful. Just tried today after overnight shut-down and problem did not recur.

Maybe it was something to do with the upgrade that required a reboot to be fully installed?

If it happens again I'll forward the logs.

Still think this is an excellent utility.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Jun 07, 2016 1:31 am    Post subject: Reply with quote

Quote:
Maybe it was something to do with the upgrade that required a reboot to be fully installed?


No, the upgrade does not require a reboot to work. Strange as there were no changes to ViceVersa code related to VSS in build 2517. I suspect it was something external, but anyway great that it is working now, please let us know should this happen again. thanks
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