Build 2516 64bit hangs on comparison

SD46143 · Guest

I am having an issue where I cant' get past the compare. VVPro hangs every time at the end of the compare and will not come out of it. I also notice that it is using about 25% of my CPU's. This goes on forever. I have let it run for over a day and still nothing. Retried at least 10 times now with same result

Steve

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, can you please post the profile log (ViceVersa profile settings -> execution) ? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

SD46143 · Guest

2016-05-03 22:18:45 :
2016-05-03 22:18:45 : -
2016-05-03 22:18:45 : ************************************************************
2016-05-03 22:18:45 : Profile Started.
2016-05-03 22:18:45 : ************************************************************
2016-05-03 22:18:45 : Version: ViceVersa PRO 2.5 Build 2516 64-bit (SN401) [Registered][Server][Ste..]
2016-05-03 22:18:45 : Command Line: "C:\Program Files\ViceVersa Pro\ViceVersa.exe"
2016-05-03 22:18:45 : System: Windows 10, (64 Bit Edition), (x86-64 Processor) v10.0 Build:10240
2016-05-03 22:18:45 : User: D.....LOCAL\St....
2016-05-03 22:18:45 : Computer: SE-Office.Local
2016-05-03 22:18:45 : **** Profile: C:\Users\St.....\Documents\ViceVersa PRO\Move to Life.fsf
2016-05-03 22:18:45 : **** - Folders -
2016-05-03 22:18:45 : **** Source: "C:\Users\St....\Desktop\Move\"
2016-05-03 22:18:45 : **** Target: "\\172.31.245.3\D\"
2016-05-03 22:18:45 : **** Include Subfolders: Yes
2016-05-03 22:18:45 : **** Network: connect to "\\172.31.252.6\" with user "SE....\Administrator" and disconnect when done
2016-05-03 22:18:45 : **** Exclude system files
2016-05-03 22:18:45 : **** Exclude system subfolders
2016-05-03 22:18:45 : **** - Comparison Settings -
2016-05-03 22:18:45 : **** Comparison Type: Size and Timestamp
2016-05-03 22:18:45 : **** - Execution Settings -
2016-05-03 22:18:45 : **** Method: None
2016-05-03 22:18:45 : **** Log File: "C:\ProgramData\ViceVersa PRO\log1.log" (max 10000 KB)
2016-05-03 22:18:45 : **** No archive for deleted/replaced source files
2016-05-03 22:18:45 : **** No archive for deleted/replaced target files
2016-05-03 22:18:45 : Connecting to "\\172.31.252.6" with user "SE....\Administrator" ... Connected.
2016-05-03 22:18:48 : Checking source C:\Users\St....\Desktop\Move\ ...
2016-05-03 22:18:48 : Total found: 128
2016-05-03 22:18:48 : Checking target \\172.31.245.3\D...
2016-05-03 22:56:46 : Total found: 291,148
2016-05-03 22:56:50 : Comparing ...
2016-05-03 22:56:52 : Comparing done.

Looks like everything completed ok but the compare window is still open. Has been for about a hour with no change. The VVPro process is still using 25% of the CPU and I can't click the x and close the window.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thanks, could you write to support please ? We would like to send you a special version of ViceVersa which performs additional logging to try debugging this problem. Thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

SD46143 · Guest

What is supports email address?

SD46143 · Guest

How do I get this special version?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Please see
http://www.tgrmn.com/web/popup/definitions.htm#contact

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

SD46143 · Guest

Update - Version 2516 32 and 64 bit as well and Version 2513 64Bit all have this issue. It seem to happen when the total file count goes over about 145,000 files give or take. Note. did not test build 2513 32 bit.

I have also tried my original software I downloaded in 2007. Version ViceVersa Pro 2 Build 2014. It seems to work without any issues.

I have emailed support 2 times now and have received no response.

Still waiting.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Sorry for the delay , just replied to your e-mail. We are preparing the debug version. thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, we sent you a link to the download for the debug version, thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com