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VVengine trial period has expired even after purchase.

 
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johnsonng



Joined: 18 Apr 2016
Posts: 3

PostPosted: Mon Apr 18, 2016 8:04 am    Post subject: VVengine trial period has expired even after purchase. Reply with quote

Dear Support,

My ViceVersa Pro for Windows Server with extended Volume Shadow Copy support is already registered on this computer.

When I click on VVengine, it says:
"The trial period has expired. Purchase our VVEngine license online with immediate delivery by e-mail."

Why is this so?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Apr 19, 2016 1:29 am    Post subject: Reply with quote

Hi, did you purchase and enter a license key in VVEngine ? thanks
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johnsonng



Joined: 18 Apr 2016
Posts: 3

PostPosted: Tue Apr 19, 2016 2:31 am    Post subject: Reply with quote

Yes of course.
Please see the screenshot.

Post is disallowing me to post links to external URL

Are you able to advise on how to resolve?

Screenshot here:
i dot imgur dot com/CGsf8Mx.jpg
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Apr 19, 2016 6:22 am    Post subject: Reply with quote

Hi, a separate license code is needed for the VVEngine add-on. Please contact sales@tgrmn.com for more info. thanks!
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johnsonng



Joined: 18 Apr 2016
Posts: 3

PostPosted: Tue Apr 19, 2016 6:24 am    Post subject: Reply with quote

A quick question if I may,
What is the difference between VVengine Pro and VVengine-addon?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Apr 19, 2016 12:44 pm    Post subject: Reply with quote

Hi, there are two different products, ViceVersa PRO and the VVEngine add-on. They need different licenses. See:

http://www.tgrmn.com/web/download.htm
and
http://www.tgrmn.com/web/vvengine/vvengine.htm

thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
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