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sethsimmons
Joined: 29 Mar 2016
Posts: 9
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 Posted: Tue Apr 05, 2016 11:05 am Post subject: element not found |
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i have a few profiles that run throughout the day
one profile runs good most of the time but at least once a day it will error out and won't do anything and the log only shows...
[ERROR] Error scanning target folder. Element not found.
now, i do have scanning enabled because of a previous issue where it was constantly trying to delete a few files in folders that no longer existed. when enabling scanning, that error went away but then started with these element not found messages randomly |
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
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sethsimmons
Joined: 29 Mar 2016
Posts: 9
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| Posted: Wed Apr 06, 2016 9:56 am Post subject: |
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| TGRMN Software wrote: | | Hi, this error is coming directly from Windows. Which version of Windows are you using? thanks |
it's 2008 R2 |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Thu Apr 07, 2016 5:01 am Post subject: |
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Thank you, can you please post the profile log here (see profile settings -> execution) or send it to support via e-mail ? thanks
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sethsimmons
Joined: 29 Mar 2016
Posts: 9
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| Posted: Thu Apr 07, 2016 12:01 pm Post subject: |
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| TGRMN Software wrote: | | Thank you, can you please post the profile log here (see profile settings -> execution) or send it to support via e-mail ? thanks |
the log is huge, but found the section in the log at the time of the failure
the error occurred on a folder in the destination. i checked and the folder is there and has files in it same as the source so not sure why it does that
2016-04-06 18:19:04 : [ERROR] \\?\UNC\<server>\<share>\<path>... : Element not found.
2016-04-06 18:19:04 : Total found: 134,443
2016-04-06 18:19:04 : [ERROR] Error scanning target folder. Element not found.
2016-04-06 18:19:04 : Aborted.
2016-04-06 18:19:05 : Exit Code: 2. Execution not completed. [ERROR]
2016-04-06 18:19:05 : Sending E-Mail ...
2 hours later when it ran again, it was successful
seems to fail randomly 1 or 2 times a day
now that i go through the log more, the error was on this folder a couple other times but also showed different folders at yet other times so not the same folder every time |
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TGRMN Software
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sethsimmons
Joined: 29 Mar 2016
Posts: 9
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| Posted: Thu Apr 14, 2016 10:44 am Post subject: |
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| TGRMN Software wrote: | | Hi, thanks, we received your e-mail and will be checking the log asap... |
any update on this? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Fri Apr 15, 2016 7:22 am Post subject: |
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Sorry for delay, we are checking the source code to see if it's related to ViceVersa or the error is coming from Windows. thanks
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http://www.tgrmn.com
http://www.compareandmerge.com |
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sethsimmons
Joined: 29 Mar 2016
Posts: 9
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| Posted: Fri Apr 22, 2016 10:57 am Post subject: |
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| TGRMN Software wrote: | | Sorry for delay, we are checking the source code to see if it's related to ViceVersa or the error is coming from Windows. thanks |
have you found anything new yet? |
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sethsimmons
Joined: 29 Mar 2016
Posts: 9
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| Posted: Thu May 12, 2016 10:10 am Post subject: |
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| sethsimmons wrote: | | TGRMN Software wrote: | | Sorry for delay, we are checking the source code to see if it's related to ViceVersa or the error is coming from Windows. thanks |
have you found anything new yet? |
is there any update on this? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Tue Sep 20, 2016 2:19 am Post subject: |
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Sorry for following-up this issue so late. This error comes directly from Windows... is it still happening? thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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