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Cannot uninstall VV PRO 2.5 build 2501 and Pro 2 build 2012

 
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JClaudep



Joined: 15 Jun 2013
Posts: 6

PostPosted: Thu Mar 03, 2016 4:34 pm    Post subject: Cannot uninstall VV PRO 2.5 build 2501 and Pro 2 build 2012 Reply with quote

Hello,

I use VV daily and love it very much but I have a problem I had no time to solve it until now:

I think, due to upgrades to W8 and later W10 I can't update anymore my ViceVersa.

In the past I could install VV Pro 2.5 build 2501 although I couldn't uninstall VV Pro 2 build 2012.

So I have now two versions of VV installed that I am no more able to uninstall.

The message is for both the same "File C:\......\unins000.dat does not exist. Cannot uninstall.

I would like to update to VV Pro 2.5 build 2516 but how can I uninstall both remaining versions?

Many thanks for your help.

Jean-Claude
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Thu Mar 03, 2016 11:08 pm    Post subject: Reply with quote

Hi, the file unins000.dat should be in the ViceVersa installation folder and contains info on how to uninstall ViceVersa. Is the file there? thanks
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JClaudep



Joined: 15 Jun 2013
Posts: 6

PostPosted: Sun Mar 06, 2016 9:58 pm    Post subject: Reply with quote

Hello,

Many thanks for your answer!
I think there is a mix between the two versions.
I made a copy of the contents and error messages of both VV versions here (see link below):

I hope you will find the solution!

Many thanks

Jean-Claude

PS
I can neither add an external link nor a picture: what can I do to send you a .jpg picture? The message is always the same: "Sorry, external links to other websites not allowed."
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Mar 07, 2016 2:44 am    Post subject: Reply with quote

Hi, can you send it to support e-mail please? thanks
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Tue Mar 08, 2016 12:16 am    Post subject: Reply with quote

I received the screenshot, thanks

Please re-install VV PRO 2:
http://www.tgrmn.com/web/download_prev.htm
Then uninstall it.

Then re-install version 2.5

thanks
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JClaudep



Joined: 15 Jun 2013
Posts: 6

PostPosted: Tue Mar 08, 2016 6:36 pm    Post subject: Reply with quote

Hello,

Thanks for the link. It worked well, I could get rid of VV Pro 2.
As you saw in the print screen, I had the same problem with VV Pro 2.5 build 2501.
So I need a link for downloading and installing VV Pro 2.5 build 2501 before uninstalling it.
I tried installing VV Pro 2.5 build 2516 but now I have both ;-)))

Thank you for your help.

Jean-Claude
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Wed Mar 09, 2016 12:36 am    Post subject: Reply with quote

Hi, do you have 2 entries in the uninstall list in the control panel of Windows? thanks
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JClaudep



Joined: 15 Jun 2013
Posts: 6

PostPosted: Wed Mar 09, 2016 10:41 am    Post subject: Reply with quote

Hello,

Thank you for your answer!

Yes, I have two entries in the Program list in W10 please see my mail with print screen.

It's the second line that I have since the beginning, see my first post (VV Pro 2.5 build 2501).

Thank you for your help!

Jean-Claude
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TGRMN Software
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PostPosted: Thu Mar 10, 2016 12:09 am    Post subject: Reply with quote

Hi, thanks, can you try to uninstall both? thanks
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JClaudep



Joined: 15 Jun 2013
Posts: 6

PostPosted: Thu Mar 10, 2016 4:57 pm    Post subject: Reply with quote

Hello,

Thank you for the answer!

I can't uninstall VV Pro 2.5 build 2501.

I can install and uninstall without problem VV Pro 2.5 build 2516 although the old version remain.

I would like to uninstall the old version.

I hope you understand my poor English ;-)))

Best regards,

Jean-Claude
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TGRMN Software
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PostPosted: Fri Mar 11, 2016 12:32 am    Post subject: Reply with quote

Hi, OK, please write to support so we can send you the old build 2501 and you can reinstall it and then uninstall it. thanks
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JClaudep



Joined: 15 Jun 2013
Posts: 6

PostPosted: Thu Mar 17, 2016 10:37 am    Post subject: Reply with quote

Hello,

As you asked me, I wrote to support twice but no more answer!

Didn't you receive these mails?

Thanks for your help.


Jean-Claude
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TGRMN Software
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PostPosted: Mon Mar 21, 2016 1:08 am    Post subject: Reply with quote

Hi, sorry for delay, we replied to your e-mail now, thanks
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