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JClaudep
Joined: 15 Jun 2013
Posts: 6
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 Posted: Thu Mar 03, 2016 4:34 pm Post subject: Cannot uninstall VV PRO 2.5 build 2501 and Pro 2 build 2012 |
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Hello,
I use VV daily and love it very much but I have a problem I had no time to solve it until now:
I think, due to upgrades to W8 and later W10 I can't update anymore my ViceVersa.
In the past I could install VV Pro 2.5 build 2501 although I couldn't uninstall VV Pro 2 build 2012.
So I have now two versions of VV installed that I am no more able to uninstall.
The message is for both the same "File C:\......\unins000.dat does not exist. Cannot uninstall.
I would like to update to VV Pro 2.5 build 2516 but how can I uninstall both remaining versions?
Many thanks for your help.
Jean-Claude |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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| Posted: Thu Mar 03, 2016 11:08 pm Post subject: |
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Hi, the file unins000.dat should be in the ViceVersa installation folder and contains info on how to uninstall ViceVersa. Is the file there? thanks
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TGRMN Software Support
http://www.tgrmn.com
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JClaudep
Joined: 15 Jun 2013
Posts: 6
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| Posted: Sun Mar 06, 2016 9:58 pm Post subject: |
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Hello,
Many thanks for your answer!
I think there is a mix between the two versions.
I made a copy of the contents and error messages of both VV versions here (see link below):
I hope you will find the solution!
Many thanks
Jean-Claude
PS
I can neither add an external link nor a picture: what can I do to send you a .jpg picture? The message is always the same: "Sorry, external links to other websites not allowed." |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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JClaudep
Joined: 15 Jun 2013
Posts: 6
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| Posted: Tue Mar 08, 2016 6:36 pm Post subject: |
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Hello,
Thanks for the link. It worked well, I could get rid of VV Pro 2.
As you saw in the print screen, I had the same problem with VV Pro 2.5 build 2501.
So I need a link for downloading and installing VV Pro 2.5 build 2501 before uninstalling it.
I tried installing VV Pro 2.5 build 2516 but now I have both ;-)))
Thank you for your help.
Jean-Claude |
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TGRMN Software
Site Admin
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Posts: 8758
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JClaudep
Joined: 15 Jun 2013
Posts: 6
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| Posted: Wed Mar 09, 2016 10:41 am Post subject: |
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Hello,
Thank you for your answer!
Yes, I have two entries in the Program list in W10 please see my mail with print screen.
It's the second line that I have since the beginning, see my first post (VV Pro 2.5 build 2501).
Thank you for your help!
Jean-Claude |
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TGRMN Software
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JClaudep
Joined: 15 Jun 2013
Posts: 6
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| Posted: Thu Mar 10, 2016 4:57 pm Post subject: |
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Hello,
Thank you for the answer!
I can't uninstall VV Pro 2.5 build 2501.
I can install and uninstall without problem VV Pro 2.5 build 2516 although the old version remain.
I would like to uninstall the old version.
I hope you understand my poor English ;-)))
Best regards,
Jean-Claude |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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| Posted: Fri Mar 11, 2016 12:32 am Post subject: |
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Hi, OK, please write to support so we can send you the old build 2501 and you can reinstall it and then uninstall it. thanks
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http://www.tgrmn.com
http://www.compareandmerge.com |
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JClaudep
Joined: 15 Jun 2013
Posts: 6
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| Posted: Thu Mar 17, 2016 10:37 am Post subject: |
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Hello,
As you asked me, I wrote to support twice but no more answer!
Didn't you receive these mails?
Thanks for your help.
Jean-Claude |
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TGRMN Software
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