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Cant get VVengine v2.1 (Build 2105) to run as a service

 
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njs



Joined: 15 Nov 2015
Posts: 4

PostPosted: Sun Nov 15, 2015 12:23 pm    Post subject: Cant get VVengine v2.1 (Build 2105) to run as a service Reply with quote

Hi, running windows 10 pro(64bit) and cant seem to get VVengine to run as a service.

The only error I get is
"StartServiceCtrlDispatcher failed, error code = 1063 , The service process could not connect to the service controller."

Tried running the batch file as admin, as well as executing the command from with an elevated cmd prompt

VVengine works ok from the web interface.

Any ideas? I really need this to run as a service if at all possible

Thanks
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Nov 16, 2015 1:19 am    Post subject: Reply with quote

Hi, I just tried on both Win 10 Home and Enterprise and it installs OK (under an admin account) . Question Can you see VVEngine in the list of services if you open the Service Console? thanks
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njs



Joined: 15 Nov 2015
Posts: 4

PostPosted: Mon Nov 16, 2015 9:27 am    Post subject: Reply with quote

Hi

nope not there. The system was a fresh windows 7 ultimate install, upgraded from a win 10 DVD ISO. The only software running on it is plex and Norton internet security(already disabled it to see if it worked, which it didn't)

I have a few days in which I can revert back to windows 7 and try from there?
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TGRMN Software
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PostPosted: Mon Nov 16, 2015 12:10 pm    Post subject: Reply with quote

Hi , try running:

C:\Program Files\VVEngine\serv\Service - UNINSTALL VVEngine as Service.bat

first and then

C:\Program Files\VVEngine\serv\Service - INSTALL VVEngine as Service.bat

Also what do you have in the file C:\Program Files\VVEngine\serv\vvengineservice.log ?

thanks
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njs



Joined: 15 Nov 2015
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PostPosted: Mon Nov 16, 2015 1:24 pm    Post subject: Reply with quote

Hi, thanks for getting back to us Smile

Did the above to no avail. the log file contains the below..

11/16/2015 08:49:49 [136609.769-PID:6336-02792] VVEngine path: C:\Program Files (x86)\VVEngine\vvengine.exe
11/16/2015 08:49:49 [136609.769-PID:6336-02792] Command Line Flag: vvengineservice
11/16/2015 08:49:49 [136609.769-PID:6336-02792] Command Line Flag: -1
11/16/2015 08:49:49 [136609.769-PID:6336-02792] StartServiceCtrlDispatcher failed, error code = 1063 , The service process could not connect to the service controller.
11/16/2015 08:49:49 [136609.769-PID:6336-02792] Done.
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TGRMN Software
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PostPosted: Tue Nov 17, 2015 12:38 am    Post subject: Reply with quote

Not sure what is the issue here. Google not very useful for this Windows error.... Sad
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njs



Joined: 15 Nov 2015
Posts: 4

PostPosted: Sun Nov 22, 2015 10:56 am    Post subject: Reply with quote

Hi

tried new installs of both windows 7 ultimate and windows 10 pro 64 bit, and still cant get it to run as a service. Both installs were on a new formatted drive with windows being fully patched and updated. No additional AV/firewall software was running.

Still the same error Sad

Are they are any windows services, patches or DLL's etc I should be looking to see are missing or failing?
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TGRMN Software
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PostPosted: Mon Nov 23, 2015 4:04 am    Post subject: Reply with quote

Hi, what is the exact version of the two OS you installed please? I would like to install exactly the same on our test machine. Are you logged on under basic admin? thanks
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Guest






PostPosted: Mon Sep 19, 2016 2:41 pm    Post subject: Reply with quote

I am getting the same error.
Is there a fix to this issue?

Thanks!
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TGRMN Software
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PostPosted: Tue Sep 20, 2016 1:23 am    Post subject: Reply with quote

Hi, what version of Windows and what version of VVEngine please? When you install the service what user are you logged in with? Admin or non admin? local or with e-mail accnt? thanks!
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Guest






PostPosted: Tue Sep 20, 2016 2:20 pm    Post subject: Reply with quote

Windows Version: Microsoft Windows Server 2012 R2 Standard 64bit
VVEngine Version: 2.1 Server Premium (Build 2106)

When I run the install*.bat I am logged in with a domain Administrator account and am running it from a command prompt that is started with the "Run As Administrator" option.
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TGRMN Software
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PostPosted: Tue Sep 20, 2016 11:31 pm    Post subject: Reply with quote

Thank you, can you post the VVEngine log:

C:\Program Files\VVEngine\serv\vvengineservice.log

thanks
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Guest






PostPosted: Thu Sep 22, 2016 6:46 pm    Post subject: Reply with quote

Actually I was able to log in with a Local Admin account and the install bat ran successfully under that user Smile.

Thanks!
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TGRMN Software
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PostPosted: Fri Sep 23, 2016 3:15 am    Post subject: Reply with quote

That's great! thanks
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