VVPro is freezing computers while copying files for backup

RPGSR · Joined: 15 Jun 2015 Posts: 4

Use VV Pro to backup to external hard drives for both a desktop and laptop, using three separate drives for the two computers. All has gone well for over a year. Yesterday VV stopped during backup of desktop and computer froze while copying a file. Restarted and same thing. Used another drive, same thing. Tried the backing up the laptop ~ same thing.

Reinstalled VVPro and problem continues.

Help!!

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, which version of Windows on the two computers and which version of ViceVersa PRO? At which point does it freeze? thanks
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RPGSR · Joined: 15 Jun 2015 Posts: 4

Good morning,
Both computers are on Windows 7 and both have VVPro 2.5.
One computer is a desk top that I use at home and the other is a laptop that I use when I travel.
I use VV to backup my User files to a external hard drive and then use that to download User Files to laptop. When I return I do the reverse. This has worked perfectly until Sunday. At that time I was backing up the DT which stopped copying files at Hallmark Cards. After a few attempts I deleted Hallmark Cards which made no difference. Same thing happened when I tried to backup the LT.
The process starts OK and then stops while copying a file and it is not always the same file.
Richard
PS Just tried with a new external disk on the DT ~ User Files to Backup. Process started and stopped at Copying "AppCore.Resources.cdf.ms" (1.47KB). I let it sit for quite a while and then used Control Alt Del to get out. Tried to backup LT and had the same result ~ same file too.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thank you, can you send the profile log to support please? The profile log location is in profile settings -> execution
thanks
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http://www.compareandmerge.com

RPGSR · Joined: 15 Jun 2015 Posts: 4

Good morning,
Hope the following is what you requested. All I want to do is back up my documents for safety and transfer among two computers.
Richard
Profile File: C:\Users\OwnerDell\Documents\ViceVersa PRO\profile6.fsf* (not saved)

Folders
- Source: "C:\Users\OwnerDell\"
- Target: "E:\2015 6 15 Full Backup Dell\"
- Include Subfolders: Yes
- Exclude system subfolders
Comparison
- Comparison Type: Size and Timestamp
- Ignore 2 seconds difference
- Ignore 1 hour difference
Execution
- Method: Backup (Mirror Source to Target)
- No overwrite / read-only / error confirmations
- No archive for deleted/replaced source files
- No archive for deleted/replaced target files
- Replace newer target files with older source files (backup only)

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thanks, the profile log location is shown in the profile settings -> execution. thank you
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

RPGSR · Joined: 15 Jun 2015 Posts: 4

Good morning,
From what I could discover the Log file was not activated. I checked of Logging and put in a new disk at tried backup. Compare and Delete worked and then it froze during copying.

Here is what I can find in the Log Report
MZ

An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.

- Attempt to use MSIL code from this assembly during native code initialization
This indicates a bug in your application. It is most likely the result of calling an MSIL-compiled (/clr) function from a native constructor or from DllMain.

- not enough space for locale information

- Attempt to initialize the CRT more than once.
This indicates a bug in your application.

- CRT not initialized

- unable to initialize heap

- not enough space for lowio initialization

- not enough space for stdio initialization

- pure virtual function call

- not enough space for _onexit/atexit table

- unable to open console device

- unexpected heap error

- unexpected multithread lock error

- not enough space for thread data

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

- not enough space for environment

- not enough space for arguments

- floating point support not loaded

<assembly xmlns="urn:schemas-microsoft-com:asm.v1" manifestVersion="1.0">
<assemblyIdentity
processorArchitecture="x86"
version="5.1.0.0"
type="win32"
name="VVLogViewer"
/>
<description>ViceVersa Pro Log Viewer</description>
<trustInfo xmlns="urn:schemas-microsoft-com:asm.v3">
<security>
<requestedPrivileges>
<requestedExecutionLevel level="asInvoker" uiAccess="false"/>
</requestedPrivileges>
</security>
</trustInfo>
</assembly>

After copying stopped I tried to remove the disk and could not so I had to do a shut down via the power button.

I am going out of town for a week tomorrow afternoon. I hope we can get this resolved before then and I apologize that I am not very well versed in this area. I really appreciate (and need) your assistance.
Richard
PS Just figured out how to send Logs, but had to do it as an attachment to your regular email.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thank you, we received the log file and will check it as soon as possible and report back. thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com