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Jennifer Guest
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Posted: Thu Mar 19, 2015 2:28 pm Post subject: VVEngine - unable to connect |
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VVEngine used to work great, but lately I routinely get a "Unable to connect to VVEngine" error or a white page with: "VVEngine is busy with a requested operation. Please retry re-connecting in a few seconds."
If I do finally get to see the screen with all the profiles, it usually disappears within a few seconds and gives me one of the two above error messages.
I'm using VVEngine 2.1.0.2 on a Windows 2008 R2 Server. |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8758
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Posted: Thu Mar 19, 2015 10:03 pm Post subject: |
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Hi, please check the file VVEngine.log for possible causes. Location of this file is specified in the VVEngine help file. Please send this file to support (see contact info) for analysis. thanks _________________ --
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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Jennifer Guest
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Posted: Fri Mar 20, 2015 8:07 pm Post subject: VVEngine - unable to connect |
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The only things I'm seeing in the logs are:
03/20/2015 10:02:07 [1428538.891-PID:2036-03940] [WARNING] End of process notification timeout (CExecuteJob)
and
03/13/2015 10:02:10 [1428541.153-PID:2036-02040] [WARNING] Skipping creation of backup db file C:\Users\publisher\AppData\Roaming\VVEngine\VVEngine.db, file too big: current size: 11,288,576 |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8758
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Jennifer Guest
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Posted: Mon Mar 23, 2015 1:23 pm Post subject: |
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Yeah, that was one of the first things I tried. It didn't make a difference. |
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Jennnifer Guest
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Posted: Tue Mar 24, 2015 3:56 pm Post subject: |
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I sent a copy of my log file to Support via email yesterday. Hopefully that will provide you with the info you need to resolve this issue. |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8758
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Jennifer Guest
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Posted: Tue Apr 07, 2015 11:55 am Post subject: |
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Any ideas yet on what is causing the problem? It is becoming increasingly difficult to use. |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8758
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Jennifer Guest
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Posted: Wed Apr 08, 2015 7:21 pm Post subject: |
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I upgraded, but it didn't help.
I'm seeing this in the log now:
WSASend(...) failure. [ClientThread, Primary Send] [10054] |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8758
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Posted: Thu Apr 09, 2015 2:14 am Post subject: |
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Please try to check if it's due to a specific profile.
First disable all profiles. Check if issue persists.
then enable one profile at a time, each time checking if the issue persists.
Let us know,
thank you _________________ --
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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triniton1952 Guest
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Posted: Fri Apr 10, 2015 11:40 am Post subject: vvengine connectivity |
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I am using VVEngine with Synology NAS. Under vice versapro, all seems to work well. In VVEngine it is intermittent. It will ask for username and password to access the NAS. Why does it work in Viceversa not in VVEngine? |
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TGRMN Software Site Admin
Joined: 10 Jan 2005 Posts: 8758
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Jennifer Guest
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Posted: Wed Apr 15, 2015 12:56 pm Post subject: |
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TGRMN Software wrote: | Please try to check if it's due to a specific profile.
First disable all profiles. Check if issue persists.
then enable one profile at a time, each time checking if the issue persists.
Let us know,
thank you |
I'll try that. We've got hundreds of profiles though, it'll take awhile. |
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Jennifer Guest
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Posted: Wed Apr 15, 2015 1:24 pm Post subject: |
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Even with ALL the profiles disabled, I still get:
VVEngine is busy with a requested operation. Please retry re-connecting in a few seconds.
Or
Unable to connect to VVEngine ...
and I get these messages so frequently, that its become extremely difficult to use. |
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