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VVEngine - unable to connect
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Jennifer
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PostPosted: Thu Mar 19, 2015 2:28 pm    Post subject: VVEngine - unable to connect Reply with quote
VVEngine used to work great, but lately I routinely get a "Unable to connect to VVEngine" error or a white page with: "VVEngine is busy with a requested operation. Please retry re-connecting in a few seconds."

If I do finally get to see the screen with all the profiles, it usually disappears within a few seconds and gives me one of the two above error messages.

I'm using VVEngine 2.1.0.2 on a Windows 2008 R2 Server.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Thu Mar 19, 2015 10:03 pm    Post subject: Reply with quote
Hi, please check the file VVEngine.log for possible causes. Location of this file is specified in the VVEngine help file. Please send this file to support (see contact info) for analysis. thanks
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Jennifer
Guest
PostPosted: Fri Mar 20, 2015 8:07 pm    Post subject: VVEngine - unable to connect Reply with quote
The only things I'm seeing in the logs are:

03/20/2015 10:02:07 [1428538.891-PID:2036-03940] [WARNING] End of process notification timeout (CExecuteJob)

and

03/13/2015 10:02:10 [1428541.153-PID:2036-02040] [WARNING] Skipping creation of backup db file C:\Users\publisher\AppData\Roaming\VVEngine\VVEngine.db, file too big: current size: 11,288,576
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Sun Mar 22, 2015 10:10 pm    Post subject: Reply with quote
Hi, can you try restarting VVEngine? thanks
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Jennifer
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PostPosted: Mon Mar 23, 2015 1:23 pm    Post subject: Reply with quote
Yeah, that was one of the first things I tried. It didn't make a difference.
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Jennnifer
Guest
PostPosted: Tue Mar 24, 2015 3:56 pm    Post subject: Reply with quote
I sent a copy of my log file to Support via email yesterday. Hopefully that will provide you with the info you need to resolve this issue.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Tue Mar 24, 2015 11:02 pm    Post subject: Reply with quote
Thank you, we received the log and are reviewing it.
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Jennifer
Guest
PostPosted: Tue Apr 07, 2015 11:55 am    Post subject: Reply with quote
Any ideas yet on what is causing the problem? It is becoming increasingly difficult to use.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763
PostPosted: Wed Apr 08, 2015 5:31 am    Post subject: Reply with quote
I just sent you an e-mail about this. thanks
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Jennifer
Guest
PostPosted: Wed Apr 08, 2015 7:21 pm    Post subject: Reply with quote
I upgraded, but it didn't help.

I'm seeing this in the log now:
WSASend(...) failure. [ClientThread, Primary Send] [10054]
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Thu Apr 09, 2015 2:14 am    Post subject: Reply with quote
Please try to check if it's due to a specific profile.
First disable all profiles. Check if issue persists.
then enable one profile at a time, each time checking if the issue persists.
Let us know,
thank you
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triniton1952
Guest
PostPosted: Fri Apr 10, 2015 11:40 am    Post subject: vvengine connectivity Reply with quote
I am using VVEngine with Synology NAS. Under vice versapro, all seems to work well. In VVEngine it is intermittent. It will ask for username and password to access the NAS. Why does it work in Viceversa not in VVEngine?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Mon Apr 13, 2015 6:35 am    Post subject: Reply with quote
ViceVersa and VVEngine may be running with different privilege levels. Are you using mapped drives? If so please see: http://www.tgrmn.com/web/kb/item93.htm

thanks
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Jennifer
Guest
PostPosted: Wed Apr 15, 2015 12:56 pm    Post subject: Reply with quote
TGRMN Software wrote:
Please try to check if it's due to a specific profile.
First disable all profiles. Check if issue persists.
then enable one profile at a time, each time checking if the issue persists.
Let us know,
thank you


I'll try that. We've got hundreds of profiles though, it'll take awhile.
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Jennifer
Guest
PostPosted: Wed Apr 15, 2015 1:24 pm    Post subject: Reply with quote
Even with ALL the profiles disabled, I still get:

VVEngine is busy with a requested operation. Please retry re-connecting in a few seconds.

Or

Unable to connect to VVEngine ...

and I get these messages so frequently, that its become extremely difficult to use.
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