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pluizebol
Joined: 18 Oct 2014
Posts: 6
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 Posted: Sat Oct 18, 2014 3:19 pm Post subject: Checking Tracking Database |
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Hello
I have the following annoying problem since about a week now:
When I start a file/folder comparison with an fsf-profile, ViceVersa gets stuck in "checking Tracking Database" and doesn't come out of this situation anymore.
The fsf-profile was not changed, I used it successfully for over a year now.
My OS is Windows 7 home Premium 32 bits
My version of ViceVers is 2.5 build 2513
Can somebody point me into a direction to solve this problem please ?
Thanks |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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| Posted: Sun Oct 19, 2014 10:27 pm Post subject: |
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Hi , please try resetting the tracking database from profile settings -> execution in the ViceVersa profile settings. thank you
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pluizebol
Joined: 18 Oct 2014
Posts: 6
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| Posted: Mon Oct 20, 2014 10:06 am Post subject: |
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| TGRMN Software wrote: | | Hi , please try resetting the tracking database from profile settings -> execution in the ViceVersa profile settings. thank you |
That didn't solve the problem.
On top of that : Nothing happens when I click cancel in the windows about "checking tracking database" if it is still there after one hour or more. |
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TGRMN Software
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Joined: 10 Jan 2005
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pluizebol
Joined: 18 Oct 2014
Posts: 6
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| Posted: Fri Oct 24, 2014 7:37 am Post subject: |
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| TGRMN Software wrote: | | Hi , can you please send the profile log (profile settings -> execution) to support @ tgrmn .com ? thanks |
I have narrowed down the problem.
When I start VV and lauch a compare, it often (70%) happens that the compare window appears but gets stuck there, doing nothing.
In that case it is sufficient that I minimize the compare window with the minimize button in it's title bar.
VV then minimizes to the task bar and pops up again immediately with the results of the compare.
Conclusion : it works but it is not normal behavior and it is annoying. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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| Posted: Sun Oct 26, 2014 11:56 pm Post subject: |
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Hi, should not happen, are you just opening the profile in ViceVersa and then click on "Compare"? Do you have any software installed that "customizes" the Windows appearance? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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pluizebol
Joined: 18 Oct 2014
Posts: 6
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| Posted: Fri Oct 31, 2014 11:22 am Post subject: |
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| TGRMN Software wrote: | | Hi, should not happen, are you just opening the profile in ViceVersa and then click on "Compare"? Do you have any software installed that "customizes" the Windows appearance? thanks |
YES : that is exactly what I am doing - I Start VV with the latest used profile and I hit the "compare"button.
NO : I have no software whatsoever that "customizes" the Windows appearance. |
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pluizebol
Joined: 18 Oct 2014
Posts: 6
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| Posted: Tue Feb 03, 2015 9:09 am Post subject: |
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Is there nobody having the same problem ?
Is nobody having a solution or a way to look for the culprit ? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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| Posted: Tue Feb 03, 2015 10:17 am Post subject: |
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Hi ,can you describe which problem you are having? Is it the comparison window not opening? Which version of Windows? thanks
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http://www.tgrmn.com
http://www.compareandmerge.com |
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pluizebol
Joined: 18 Oct 2014
Posts: 6
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| Posted: Tue Feb 03, 2015 10:29 am Post subject: |
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Yes it is the problem that I described already before.
I use Windows 7 Home Premium 32 bits |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8758
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