Forum Index  ViceVersa HOME         FAQ and Knowledge Base

 FAQForum FAQ   SearchSearch Forum  RegisterRegister 
 ProfileProfile   Log inLog in 

ViceVersa Pro 2.5 has stopped working

 
Post new topic   Reply to topic     Forum Index -> Support
Author Message
stewartlgl



Joined: 06 Aug 2009
Posts: 7

PostPosted: Mon Oct 06, 2014 2:57 am    Post subject: ViceVersa Pro 2.5 has stopped working Reply with quote

the program has begun crashing repeatedly. here is the crash info. any ideas? thanks.
Problem Event Name: APPCRASH
Application Name: viceversa.exe
Application Version: 2.5.1.3
Application Timestamp: 52773dc6
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 531599f6
Exception Code: e06d7363
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4a5d
Additional Information 2: 4a5d030764bb7dd5fcbec8e2ae9aeae8
Additional Information 3: 5f96
Additional Information 4: 5f96957c6ace90eb5275730a134afff5
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Thu Oct 09, 2014 12:17 am    Post subject: Reply with quote

Hi, can you send the files ViceVersa.dmp and ViceVersa.rpt to support @ tgrmn. com please? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
stewartlgl



Joined: 06 Aug 2009
Posts: 7

PostPosted: Mon Oct 13, 2014 2:46 am    Post subject: Your Request for RPT and DMP files Reply with quote

Both files are empty, but say they were created today
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Oct 14, 2014 11:31 pm    Post subject: Reply with quote

thanks, at what point does ViceVersa crash? Which Windows version are you running? Can you post the profile log please showing the crash (profile settings -> execution) thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
Shoe123



Joined: 22 Nov 2014
Posts: 1

PostPosted: Sat Nov 22, 2014 7:40 am    Post subject: Reply with quote

Locale ID: 1033
Additional Information 1: 4a5d
Additional Information 2: 4a5d030764bb7dd5fcbec8e2ae9aeae8
Additional Information 3: 5f96
Additional Information 4: 5f96957c6ace90eb5275730a134afff5

Missing IP Adresses please be wrote it....


Get
Back to top
Pronost2
Guest





PostPosted: Wed Nov 09, 2016 7:01 pm    Post subject: My fix for hte kernelbase.dll error. Reply with quote

My VV Pro 2.5 crash with the kernelbase.dll was actually due to the VV Pro log file being 2gb in size. Deleted file and started/executed VV Pro just fine now.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Thu Nov 10, 2016 12:58 am    Post subject: Reply with quote

Hi, thanks for the report, on which version of Windows are you running ViceVersa? 32-bit or 64-bit ? thanks!
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
Display posts from previous:   
Post new topic   Reply to topic     Forum Index -> Support All times are GMT
Page 1 of 1

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © phpBB Group
Copyright © TGRMN Software. TGRMN Software products: