Forum Index  ViceVersa HOME         FAQ and Knowledge Base

 FAQForum FAQ   SearchSearch Forum  RegisterRegister 
 ProfileProfile   Log inLog in 

VVEngine is busy with a requested operation
Goto page Previous  1, 2, 3  Next
 
Post new topic   Reply to topic     Forum Index -> Support
Author Message
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Wed Jul 23, 2014 6:38 pm    Post subject: Reply with quote
Any feedback would be appreciated. We need to get this issue resolve as it is affecting our code deployment.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Thu Jul 24, 2014 12:17 am    Post subject: Reply with quote
Can you write to support please I will send instructions on how to enable debugging mode in VVEngine. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Mon Jul 28, 2014 1:52 am    Post subject: Reply with quote
Hello, I have sent the email last week. Please send the instructions on how to run the debug. Please help as we really needs this resolved.

We also noticed that in some of our profiles running a local script before or after execution will cause the vvengine not available to appear. These scripts are only batch files that start and stop windows services. Prior to moving to the new version we did not have this issue.

thanks,

Jesus
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Tue Jul 29, 2014 1:16 am    Post subject: Reply with quote
Hi Jesus, thanks for the email, if you disable the scripts (e.g. do not run them) , is the issue gone? If so we can focus on the scripts as the culprit. thank you
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Thu Jul 31, 2014 10:34 pm    Post subject: Reply with quote
TGRMN Software wrote:
Hi Jesus, thanks for the email, if you disable the scripts (e.g. do not run them) , is the issue gone? If so we can focus on the scripts as the culprit. thank you



Can you please send the debug instructions? The script we use is the same script we run while we were on an older version of VV. It has been working with the old version with no issues. I do not understand why the new version is having issues with it. As i mentioned its a batch file that stops and starts a windows service while we deploy our code to the target servers.

If we take out the script the profile will fail since it is dependent on the script to authenticate to the target and stop the service so we can deploy our code.
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Thu Jul 31, 2014 10:55 pm    Post subject: Reply with quote
JT wrote:
TGRMN Software wrote:
Hi Jesus, thanks for the email, if you disable the scripts (e.g. do not run them) , is the issue gone? If so we can focus on the scripts as the culprit. thank you



Can you please send the debug instructions? The script we use is the same script we run while we were on an older version of VV. It has been working with the old version with no issues. I do not understand why the new version is having issues with it. As i mentioned its a batch file that stops and starts a windows service while we deploy our code to the target servers.

If we take out the script the profile will fail since it is dependent on the script to authenticate to the target and stop the service so we can deploy our code.


I just want to add some profiles that do not have custom scripts also randomly cause the message to appear.
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Fri Aug 08, 2014 12:34 am    Post subject: Reply with quote
Hello,

Any response on my support request? Our issue is still not resolved an we really need your assistance.

thanks,

JT
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Wed Oct 29, 2014 11:25 pm    Post subject: Reply with quote
JT wrote:
TGRMN Software wrote:
Hi Jesus, thanks for the email, if you disable the scripts (e.g. do not run them) , is the issue gone? If so we can focus on the scripts as the culprit. thank you



Can you please send the debug instructions? The script we use is the same script we run while we were on an older version of VV. It has been working with the old version with no issues. I do not understand why the new version is having issues with it. As i mentioned its a batch file that stops and starts a windows service while we deploy our code to the target servers.

If we take out the script the profile will fail since it is dependent on the script to authenticate to the target and stop the service so we can deploy our code.


Hello Support, We still need assistance with this issue.

I believe we have narrowed down problem. We have a auto_start script (batch file) that stops a windows service before comparison that causes the web interface to be unresponisive but it still finished and completes the profile.

The script is very simple batch file
sc \\servername stop "servicename"

I have also tried using a powershell script to stop the windows servers but vv displayed the same behavior

Please help.

thanks,
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Wed Oct 29, 2014 11:40 pm    Post subject: Reply with quote
Hi, what service is being stopped? Is the service being restarted at the end of the profile and does VVEngine become responsive again then? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Wed Oct 29, 2014 11:52 pm    Post subject: Reply with quote
It is a window service that we wrote. Yes, we also have a auto_end script that starts the windows service in the same profile. No, the vvengine does not recover.

To isolate the issue, i created a profile that does not copy anything but runs the auto_start script that stops the windows service. As soon as it runs the script vvengine becomes unresponsive but the vv profile succssfully runs with exit code 0
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Thu Oct 30, 2014 2:46 am    Post subject: Reply with quote
That's great analysis, thanks. Does the same happen if starting / stopping other Windows services too?
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Thu Oct 30, 2014 3:11 am    Post subject: Reply with quote
Yes it does happen as well. I tested it on the windows print spooler service and it displayed the same behavior.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Fri Oct 31, 2014 12:59 am    Post subject: Reply with quote
thanks, could you please post the script that is causing the issue (with the print spooler service shutdown), I'd like to try on our server. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
JT



Joined: 16 Jul 2014
Posts: 21
PostPosted: Fri Oct 31, 2014 5:02 am    Post subject: Reply with quote
TGRMN Software wrote:
thanks, could you please post the script that is causing the issue (with the print spooler service shutdown), I'd like to try on our server. thanks


here it is

auto_start
sc \\servername stop "spooler"
timeout /T 5


auto_end
sc \\servername start "spooler"
timeout /T 5

thanks,

JT
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Fri Oct 31, 2014 5:56 am    Post subject: Reply with quote
Unfortunately I can't reproduce this issue, here is what I have from the ViceVersa profile log :

Running script C:\Temp\stopserv.bat
2014-10-31 16:23:17 : > "C:\Users\ADMINI~1\AppData\Local\Temp\~sc7EBF.tmp" 2>&1
2014-10-31 16:23:22 : Script Output:
2014-10-31 16:23:22 : C:\Temp>sc \\server2008 stop "spooler"
2014-10-31 16:23:22 : SERVICE_NAME: spooler
2014-10-31 16:23:22 : TYPE : 110 WIN32_OWN_PROCESS (interactive)
2014-10-31 16:23:22 : STATE : 3 STOP_PENDING
2014-10-31 16:23:22 : (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
2014-10-31 16:23:22 : WIN32_EXIT_CODE : 0 (0x0)
2014-10-31 16:23:22 : SERVICE_EXIT_CODE : 0 (0x0)
2014-10-31 16:23:22 : CHECKPOINT : 0x0
2014-10-31 16:23:22 : WAIT_HINT : 0x0
2014-10-31 16:23:22 : C:\Temp>timeout /T 5
2014-10-31 16:23:22 : Waiting for 5 seconds, press a key to continue ...43210
2014-10-31 16:23:22 : End Script Output
2014-10-31 16:23:22 : Script return code: 0
2014-10-31 16:23:22 : Checking source X:\Test\Windows\ ...
2014-10-31 16:23:26 : Total found: 312,499
2014-10-31 16:23:34 : Checking target X:\VVEngTest\PRO2\ ...
2014-10-31 16:23:34 : Total found: 7
2014-10-31 16:23:34 : Comparing ...
2014-10-31 16:23:35 : Comparing done.
etc.

VVEngine is always responsive and the profile finishes normally.

I have pointed the ViceVersa profile to this script:
C:\Temp\stopserv.bat
which contains
<
sc \\servername stop "spooler"
timeout /T 5
>

Can you try that instead of using auto_start ? that is , using "Run this script before comparison"

Is this happening on many servers or just one?

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
Display posts from previous:   
Post new topic   Reply to topic     Forum Index -> Support All times are GMT
Goto page Previous  1, 2, 3  Next
Page 2 of 3

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © phpBB Group
Copyright © TGRMN Software. TGRMN Software products:
· ViceVersa: Windows Backup Software, File Synchronization, File Replication
· Compare And Merge: File Compare Software for Windows