Forum Index  ViceVersa HOME         FAQ and Knowledge Base

 FAQForum FAQ   SearchSearch Forum  RegisterRegister 
 ProfileProfile   Log inLog in 

Send Test E-Mail error [office365]
Goto page 1, 2  Next
 
Post new topic   Reply to topic     Forum Index -> Support
Author Message
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Mon Jul 14, 2014 9:10 pm    Post subject: Send Test E-Mail error [office365] Reply with quote

The program is crashing when I press the Send Test E-Mail button. The Sending E-Mail dialog comes up and says it is trying to connect, but then dims out and then I am prompted that the program ended Click to close program. The SMTP server is smtp.office365.com.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Jul 15, 2014 12:47 am    Post subject: Reply with quote

Hi, can you post all the e-mail settings that you are using that are causing the crash? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Tue Jul 15, 2014 4:26 pm    Post subject: Reply with quote

I really don't want to post my SMTP login in information on this board. Those credentials work in other products requiring SMTP logins. I have some screen prints, but don't see a place for attachments.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Wed Jul 16, 2014 12:51 am    Post subject: Reply with quote

Hi, are you using these settings?

smtp server: SMTP.OUTLOOK.COM
port: 587
Requires auth and TLS

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Wed Jul 16, 2014 12:05 pm    Post subject: Reply with quote

It is smtp.office365.com on port 587 with Secure Connection (TLS).
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Thu Jul 17, 2014 11:48 am    Post subject: Reply with quote

Any update??
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Thu Jul 17, 2014 12:23 pm    Post subject: Reply with quote

Hi , do you have a test account we can use to try this? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Thu Jul 17, 2014 6:20 pm    Post subject: Reply with quote

No, not really. Is there some sort of log file??
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Thu Jul 17, 2014 9:59 pm    Post subject: Reply with quote

Can I get someone to connect in and check this out?
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Fri Jul 18, 2014 1:42 am    Post subject: Reply with quote

Hi, we will need to open an Office365 account and check what is causing the crash.
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Fri Jul 18, 2014 3:34 pm    Post subject: Reply with quote

I did it with a different office365 account and get the same error.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Sat Jul 19, 2014 12:23 am    Post subject: Reply with quote

Are the e-mail accounts you used to test this issue on the onmicrosoft domain: user.onmicrosoft.com ? or on a custom domain? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Sat Jul 19, 2014 11:44 am    Post subject: Reply with quote

They are all like mine user@mycompanyname.com.
Back to top
TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Sun Jul 20, 2014 11:50 am    Post subject: Reply with quote

Thanks, does it still crash if you use the initial user@company.onmicrosoft.com instead ? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com
Back to top
kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13

PostPosted: Mon Jul 21, 2014 5:26 pm    Post subject: Reply with quote

using pedge.onmicrosoft.com for all domain names it still crashes.
Back to top
Display posts from previous:   
Post new topic   Reply to topic     Forum Index -> Support All times are GMT
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © phpBB Group
Copyright © TGRMN Software. TGRMN Software products: