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Send Test E-Mail error [office365]
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Mon Jul 14, 2014 9:10 pm    Post subject: Send Test E-Mail error [office365] Reply with quote
The program is crashing when I press the Send Test E-Mail button. The Sending E-Mail dialog comes up and says it is trying to connect, but then dims out and then I am prompted that the program ended Click to close program. The SMTP server is smtp.office365.com.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8758
PostPosted: Tue Jul 15, 2014 12:47 am    Post subject: Reply with quote
Hi, can you post all the e-mail settings that you are using that are causing the crash? thanks
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Tue Jul 15, 2014 4:26 pm    Post subject: Reply with quote
I really don't want to post my SMTP login in information on this board. Those credentials work in other products requiring SMTP logins. I have some screen prints, but don't see a place for attachments.
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TGRMN Software
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PostPosted: Wed Jul 16, 2014 12:51 am    Post subject: Reply with quote
Hi, are you using these settings?

smtp server: SMTP.OUTLOOK.COM
port: 587
Requires auth and TLS

thanks
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Wed Jul 16, 2014 12:05 pm    Post subject: Reply with quote
It is smtp.office365.com on port 587 with Secure Connection (TLS).
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Thu Jul 17, 2014 11:48 am    Post subject: Reply with quote
Any update??
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TGRMN Software
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PostPosted: Thu Jul 17, 2014 12:23 pm    Post subject: Reply with quote
Hi , do you have a test account we can use to try this? thanks
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Thu Jul 17, 2014 6:20 pm    Post subject: Reply with quote
No, not really. Is there some sort of log file??
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Thu Jul 17, 2014 9:59 pm    Post subject: Reply with quote
Can I get someone to connect in and check this out?
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8758
PostPosted: Fri Jul 18, 2014 1:42 am    Post subject: Reply with quote
Hi, we will need to open an Office365 account and check what is causing the crash.
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Fri Jul 18, 2014 3:34 pm    Post subject: Reply with quote
I did it with a different office365 account and get the same error.
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TGRMN Software
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PostPosted: Sat Jul 19, 2014 12:23 am    Post subject: Reply with quote
Are the e-mail accounts you used to test this issue on the onmicrosoft domain: user.onmicrosoft.com ? or on a custom domain? thanks
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Sat Jul 19, 2014 11:44 am    Post subject: Reply with quote
They are all like mine user@mycompanyname.com.
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TGRMN Software
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PostPosted: Sun Jul 20, 2014 11:50 am    Post subject: Reply with quote
Thanks, does it still crash if you use the initial user@company.onmicrosoft.com instead ? thanks
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kroy@progressive-edge.com



Joined: 14 Jul 2014
Posts: 13
PostPosted: Mon Jul 21, 2014 5:26 pm    Post subject: Reply with quote
using pedge.onmicrosoft.com for all domain names it still crashes.
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