No trial period after upgrading

JBone · Joined: 26 Mar 2014 Posts: 4

I upgrade our ViceVersa Pro software today and know I cannot run any backup as the trial period is expired (1327 days). Please help as I need to have this running tonight for our nightly backups.

Thanks, JBone.

JBone · Joined: 26 Mar 2014 Posts: 4

Email support twice and still no response. Terrible service. Confused

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

We received your e-mail, sorry for the delay. Did you upgrade from which version to which version? Have you upgraded before and then uninstalled? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

JBone · Joined: 26 Mar 2014 Posts: 4

I had to uninstall the version we had as we were out of date. The version we were running was ViceVersa Pro 2 from 3 years ago and too old to install the new version over the new one. When I installed the new version after the uninstall of the old I get 1329 days of 30 days free trial and its not working because of this.

I'm not the original network admin that purchased this program. I'm going to guess that we ran the trial and then purchased the old version and been running that for awhile till I noticed our backup server has been crushed by ViceVersa because of its memory usage (used up all system memory). I wanted to upgrade to the newest version before I troubleshoot the memory issue.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, the memory issue is probably due to too many files being processed by the same profile... if you can write to support aqain we can send you a temp evaluation code for the latest version. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

JBone · Joined: 26 Mar 2014 Posts: 4

Email sent...