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No trial period after upgrading

 
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JBone



Joined: 26 Mar 2014
Posts: 4

PostPosted: Wed Mar 26, 2014 4:38 pm    Post subject: No trial period after upgrading Reply with quote

I upgrade our ViceVersa Pro software today and know I cannot run any backup as the trial period is expired (1327 days). Please help as I need to have this running tonight for our nightly backups.

Thanks, JBone.
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JBone



Joined: 26 Mar 2014
Posts: 4

PostPosted: Thu Mar 27, 2014 11:17 am    Post subject: No Customer support!! Reply with quote

Email support twice and still no response. Terrible service. Confused
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8758

PostPosted: Thu Mar 27, 2014 11:32 pm    Post subject: Reply with quote

We received your e-mail, sorry for the delay. Did you upgrade from which version to which version? Have you upgraded before and then uninstalled? thanks
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JBone



Joined: 26 Mar 2014
Posts: 4

PostPosted: Fri Mar 28, 2014 12:03 pm    Post subject: Reply with quote

I had to uninstall the version we had as we were out of date. The version we were running was ViceVersa Pro 2 from 3 years ago and too old to install the new version over the new one. When I installed the new version after the uninstall of the old I get 1329 days of 30 days free trial and its not working because of this.

I'm not the original network admin that purchased this program. I'm going to guess that we ran the trial and then purchased the old version and been running that for awhile till I noticed our backup server has been crushed by ViceVersa because of its memory usage (used up all system memory). I wanted to upgrade to the newest version before I troubleshoot the memory issue.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8758

PostPosted: Sat Mar 29, 2014 2:11 am    Post subject: Reply with quote

Hi, the memory issue is probably due to too many files being processed by the same profile... if you can write to support aqain we can send you a temp evaluation code for the latest version. thanks
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JBone



Joined: 26 Mar 2014
Posts: 4

PostPosted: Sat Mar 29, 2014 4:44 pm    Post subject: Reply with quote

Email sent...
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