"Error Scanning Source Folder" on MAC (Mavericks)

Trailerman · Joined: 26 Aug 2005 Posts: 26

Hi

I'm having some issues backing up a Mac system over the network (running Mavericks), but am getting little information from the log file or errors generated. I simply get "The Specified server cannot perform the requested operation" and the log file shown below.

Would anybody have any idea what might be causing the problem? I've done this kind of backup from a different system many times, but this has me stumped.

Many thanks for any help.

Jules

2014-02-25 07:52:41 :
2014-02-25 07:52:41 : -
2014-02-25 07:52:41 : ************************************************************
2014-02-25 07:52:41 : Profile Started.
2014-02-25 07:52:41 : ************************************************************
2014-02-25 07:52:41 : Version: ViceVersa PRO 2.5 Build 2513 64-bit (SN385) [Registered][Julien-Bro...]
2014-02-25 07:52:41 : Command Line: "C:\Program Files\ViceVersa Pro\ViceVersa.exe"
2014-02-25 07:52:41 : System: Windows 7, (64 Bit Edition), (Media Center Edition), (x86-64 Processor) v6.1 Build:7601 Service Pack:1
2014-02-25 07:52:41 : User: Jules Bromley
2014-02-25 07:52:41 : Computer: Trailermen
2014-02-25 07:52:41 : **** Profile: E:\Mac Pro MyBook Sample CD Copy to Trailermen PC 1A.fsf
2014-02-25 07:52:41 : **** - Folders -
2014-02-25 07:52:41 : **** Source: "\\?\UNC\mac-pro-2010\My Book\Sample CD\"
2014-02-25 07:52:41 : **** Target: "\\?\J:\Sample CD\"
2014-02-25 07:52:41 : **** Include Subfolders: Yes
2014-02-25 07:52:41 : **** - Comparison Settings -
2014-02-25 07:52:41 : **** Comparison Type: Size and Timestamp
2014-02-25 07:52:41 : **** Ignore 2 seconds difference
2014-02-25 07:52:41 : **** Ignore any second difference
2014-02-25 07:52:41 : **** - Execution Settings -
2014-02-25 07:52:41 : **** Method: Backup (Mirror Source to Target)
2014-02-25 07:52:41 : **** Log File: "C:\ProgramData\ViceVersa PRO\log1.log" (max 100000 KB)
2014-02-25 07:52:41 : **** No archive for deleted/replaced source files
2014-02-25 07:52:41 : **** No archive for deleted/replaced target files
2014-02-25 07:52:41 : **** Process Priority: High
2014-02-25 07:52:41 : **** Network friendly folder scanning
2014-02-25 07:52:41 : **** Copy files even if timestamp changes after initial comparison
2014-02-25 07:52:41 : **** Try to copy files that are in use by other applications
2014-02-25 07:52:42 : Using network friendly folder scanning.
2014-02-25 07:52:42 : Checking source \\?\UNC\mac-pro-2010\My Book\Sample CD\ ...
2014-02-25 07:52:42 : [ERROR] \\?\UNC\mac-pro-2010\My Book\Sample CD\Brass, Orchestral & Classical\ : The specified server cannot perform the requested operation.
2014-02-25 07:52:48 : Total found: 76
2014-02-25 07:52:48 : [ERROR] Error scanning source folder.
2014-02-25 07:52:49 : Aborted.

Trailerman · Joined: 26 Aug 2005 Posts: 26

I have now tried running the same profiles but from a different system on the network, using the same source/destination folders.

This time, VV Pro gets part way through the scanning process but then delivers a "Not enough server storage" error, as shown below.

Any help or suggestions very gratefully received.

Jules

2014-02-26 08:42:51 :
2014-02-26 08:42:51 : -
2014-02-26 08:42:51 : ************************************************************
2014-02-26 08:42:51 : Profile Started.
2014-02-26 08:42:51 : ************************************************************
2014-02-26 08:42:51 : Version: ViceVersa PRO 2.5 Build 2513 64-bit (SN385) [Registered][Julien-Bro...]
2014-02-26 08:42:51 : Command Line: "C:\Program Files\ViceVersa Pro\ViceVersa.exe"
2014-02-26 08:42:51 : System: Windows 7, (64 Bit Edition), (Media Center Edition), (x86-64 Processor) v6.1 Build:7601 Service Pack:1
2014-02-26 08:42:51 : User: Jules Bromley
2014-02-26 08:42:51 : Computer: XP2
2014-02-26 08:42:51 : **** Profile: g:\my documents\viceversa pro 2\mac pro - samplecd - to trailermen pc part 1 newest long filenames.fsf
2014-02-26 08:42:51 : **** - Folders -
2014-02-26 08:42:51 : **** Source: "\\?\UNC\Mac-pro-2010\Sample CD\Sample CD\"
2014-02-26 08:42:51 : **** Target: "\\?\UNC\Trailermen\j\Sample CD\"
2014-02-26 08:42:51 : **** Include Subfolders: Yes
2014-02-26 08:42:51 : **** - Comparison Settings -
2014-02-26 08:42:51 : **** Comparison Type: Size and Timestamp
2014-02-26 08:42:51 : **** Ignore 2 seconds difference
2014-02-26 08:42:51 : **** Ignore any second difference
2014-02-26 08:42:51 : **** Ignore 1 hour difference
2014-02-26 08:42:51 : **** Ignore Timestamp
2014-02-26 08:42:51 : **** - Execution Settings -
2014-02-26 08:42:51 : **** Method: Backup (Mirror Source to Target)
2014-02-26 08:42:51 : **** No overwrite / read-only / error confirmations
2014-02-26 08:42:51 : **** Log File: "C:\Documents and Settings\All Users\Application Data\SampleCDBackupViceVersa PRO 2\samplecdthecuslog1.log" (max 1000 KB)
2014-02-26 08:42:51 : **** No archive for deleted/replaced source files
2014-02-26 08:42:51 : **** No archive for deleted/replaced target files
2014-02-26 08:42:51 : **** Process Priority: Idle
2014-02-26 08:42:51 : **** Copy files even if timestamp changes after initial comparison
2014-02-26 08:42:51 : **** Try to copy files that are in use by other applications
2014-02-26 08:42:51 : **** Replace newer target files with older source files (backup only)
2014-02-26 08:42:51 : Checking source \\?\UNC\Mac-pro-2010\Sample CD\Sample CD\ ...
2014-02-26 08:48:18 : Total found: 714,108
2014-02-26 08:48:43 : Checking target \\?\UNC\Trailermen\j\Sample CD\ ...
2014-02-26 08:48:46 : [ERROR] \\?\UNC\Trailermen\j\Sample CD\Brass, Orchestral & Classical\Broadway Big Band Kontakt\Broadway Big Band Library\Broadway Big Band Library\*.* : Not enough server storage is available to process this command.
2014-02-26 08:49:17 : Total found: 33,385
2014-02-26 08:49:17 : [ERROR] Error scanning target folder.
2014-02-26 08:49:19 : Aborted.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8758

Hi, what Operative Systems are on source and target? thank you
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Trailerman · Joined: 26 Aug 2005 Posts: 26

The source is a WD MyBook attached to a Mac Pro via FW800 running Mavericks (latest build). The target is an external RAID enclosure attached to a Windows 7 (64bit) system via USB3.

Jules

Trailerman · Joined: 26 Aug 2005 Posts: 26

In case you mean file systems, the source (Mac) is Mac OS Extended (journalled) and the target is NTFS.

Jules

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8758

Hi, ViceVersa is just relaying the error given by Windows... I tried to google the message you are getting "Not enough server storage is available o process this command" , there are a couple of entries, have you already tried that maybe? thanks
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Trailerman · Joined: 26 Aug 2005 Posts: 26

Thanks for your response.

Is the error message from the first log file posted above also a Windows error being relayed by VV Pro?

I'm unclear as to which system the error message relates to in each case. In the example in the first post above, does this mean the error is ocurring whilst scanning the source folder (which is on a Mac)? If so, I'm unclear on what kind of Windows error this is.

In the second example (2nd post above) the error seems to relate to the target folder (which is on a Windows 7 PC but not the one I am running VV Pro on). Does this mean the issue is with the host of the target folder, or the system which is running VV Pro?

I'd be enormously grateful for more information as I'm unclear as to which system is causing the problems.

Thanks in advance

Jules

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8758

Hi, yes, the first error is related to Windows trying to scan the folder over the network (over SMB which is the protocol both MAC and Windows use to share files over the network).

The second error seems to happen when scanning "\\?\UNC\Trailermen\j\Sample CD" instead.

Maybe the issue is with the machine where ViceVersa is installed, since errors happen with both source and target which are located on two other computers?
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mschatzlein · Guest

I have this error isolated. VVPro is on the PC running Windows 8.1. The mac is connected via Windows networking (Homegroup/Workgroup). All other file operations work fine. Only VV fails, and it does so while scanning the directories on the Mac's hard drive. Mac is running newest Mavericks OS.

Very reproducible. Tried essentially all combinations of settings within VVPro, and nothing fixes.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8758

Is this related to the SMB2 issue in Mavericks? see: www.tgrmn.com/web/forum/viewtopict4393&postdays=0&postorder=asc&start=15.htm

thanks
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markaw2 · Guest

I am experienceing the same issue.
Has there been a fix?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8758

Hi, this is not a ViceVersa issue, it's a Mavericks OS issue, see:
www.tgrmn.com/web/forum/viewtopict4393&postdays=0&postorder=asc&start=15.htm
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