The Specified Server Cannot Perform The Requested Operation

Trailerman · Joined: 26 Aug 2005 Posts: 26

Hi

Been using VV Pro very successfully for many years now.

Today I go to run all my weekly backups (mainly backing up Macs on the network to NAS drives) and I get the error message above for every single backup job. It's followed by another error saying:

"Error scanning source folder"

I've tried relocating the source and destination folders, and all is fine. But as soon as VV Pro starts to scan, these errors appear.

Would be hugely grateful for any help. Am wondering if it might have something to do with OS upgrades on the Mac systems in question...?

Jules

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, is the source folder on the MAC and target on the NAS? Which version of Windows are you running and which version / build of ViceVersa? thanks
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Trailerman · Joined: 26 Aug 2005 Posts: 26

Hi, and many thanks for your response.

Yes, the source folder is on the Mac (in fact one of two Macs). Both Macs are running OS X Mavericks. The destination folders are on NAS. The system running Vice Versa Pro is a Windows 7 PC. The version of Vice Versa Pro is the latest as of yesterday - 2.5 build 2512, 64bit.

As mentioned, these backups have worked flawlessly for many years, and Vice Versa Pro has been the backbone of our backup strategy. Where other systems have failed or been too cumbersome, VV Pro has always just delivered. This being the case, I'm wondering if the issue might be down to the recent upgrade to Mavericks on the Mac systems. Network backups involving my Windows systems are still running fine.

Many thanks again for your help.

Jules

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, could you post part of the profile log file showing the error? Log location is in profile settings -> execution. thanks
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Trailerman · Joined: 26 Aug 2005 Posts: 26

Sure. Log extract is posted below. Hope this helps.

2013-11-01 11:30:44 :
2013-11-01 11:30:44 : -
2013-11-01 11:30:44 : ************************************************************
2013-11-01 11:30:44 : Profile Started.
2013-11-01 11:30:44 : ************************************************************
2013-11-01 11:30:44 : Version: ViceVersa PRO 2.5 Build 2512 64-bit (SN374) [Registered][Julien-Bro...]
2013-11-01 11:30:44 : Command Line: "C:\Program Files\ViceVersa Pro\ViceVersa.exe"
2013-11-01 11:30:44 : System: Windows 7, (64 Bit Edition), (Media Center Edition), (x86-64 Processor) v6.1 Build:7601 Service Pack:1
2013-11-01 11:30:44 : User: Jules Bromley
2013-11-01 11:30:44 : Computer: XP2
2013-11-01 11:30:44 : **** Profile: g:\my documents\viceversa pro 2\mac pro - audio only - new thecus.fsf
2013-11-01 11:30:44 : **** - Folders -
2013-11-01 11:30:44 : **** Source: "\\mac-pro-2010\Audio\"
2013-11-01 11:30:44 : **** Target: "\\DISKSTATION\Mac-Pro\Mac Pro Audio\"
2013-11-01 11:30:44 : **** Include Subfolders: Yes
2013-11-01 11:30:44 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\.Trashes\"
2013-11-01 11:30:44 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\.Temporary Items\"
2013-11-01 11:30:44 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\TheVolumeSettingsFolder\"
2013-11-01 11:30:44 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\Vienna Instruments\"
2013-11-01 11:30:44 : **** - Comparison Settings -
2013-11-01 11:30:44 : **** Comparison Type: Size and Timestamp
2013-11-01 11:30:44 : **** Ignore any second difference
2013-11-01 11:30:44 : **** - Execution Settings -
2013-11-01 11:30:44 : **** Method: Replication (Update Target)
2013-11-01 11:30:44 : **** No overwrite / read-only / error confirmations
2013-11-01 11:30:44 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\Mac - Audio & Samples - Backup.log" (max 1000 KB)
2013-11-01 11:30:44 : **** No archive for deleted/replaced source files
2013-11-01 11:30:44 : **** No archive for deleted/replaced target files
2013-11-01 11:30:44 : **** Copy files even if timestamp changes after initial comparison
2013-11-01 11:30:44 : **** Try to copy files that are in use by other applications
2013-11-01 11:30:44 : **** Do not copy file/folder data streams
2013-11-01 11:30:44 : Checking source \\mac-pro-2010\Audio\ ...
2013-11-01 11:30:45 : [ERROR] \\mac-pro-2010\Audio\2012 Audio\Happy Hiphop 2\*.* : The specified server cannot perform the requested operation.
2013-11-01 11:30:49 : Total found: 313
2013-11-01 11:30:49 : [ERROR] Error scanning source folder.
2013-11-01 11:30:50 : Aborted.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Thank you, the next step is to establish if the error only happens for the folder \\mac-pro-2010\Audio\2012 Audio\Happy Hiphop 2\

Could you exclude this folder temporarily from the profile and see of the comparison finishes if this folder is excluded?

thanks
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Trailerman · Joined: 26 Aug 2005 Posts: 26

Hi

Excluding that folder does not resolve the issue.

This is also borne out by the fact that none of my other backup jobs with source folders on Mac systems run either - every one of them generates a similar error as soon as it starts to scan. This on different systems, different drives, different data types etc. - all behave the same.

FWIW, the results of running the same backup job but with the folder you listed excluded are pasted below.

Jules

2013-11-01 12:37:24 :
2013-11-01 12:37:24 : -
2013-11-01 12:37:24 : ************************************************************
2013-11-01 12:37:24 : Profile Started.
2013-11-01 12:37:24 : ************************************************************
2013-11-01 12:37:24 : Version: ViceVersa PRO 2.5 Build 2512 64-bit (SN374) [Registered][Julien-Bro...]
2013-11-01 12:37:24 : Command Line: "C:\Program Files\ViceVersa Pro\ViceVersa.exe"
2013-11-01 12:37:24 : System: Windows 7, (64 Bit Edition), (Media Center Edition), (x86-64 Processor) v6.1 Build:7601 Service Pack:1
2013-11-01 12:37:24 : User: Jules Bromley
2013-11-01 12:37:24 : Computer: XP2
2013-11-01 12:37:24 : **** Profile: g:\my documents\viceversa pro 2\mac pro - audio only - new thecus.fsf
2013-11-01 12:37:24 : **** - Folders -
2013-11-01 12:37:24 : **** Source: "\\mac-pro-2010\Audio\"
2013-11-01 12:37:24 : **** Target: "\\DISKSTATION\Mac-Pro\Mac Pro Audio\"
2013-11-01 12:37:24 : **** Include Subfolders: Yes
2013-11-01 12:37:24 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\.Trashes\"
2013-11-01 12:37:24 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\.Temporary Items\"
2013-11-01 12:37:24 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\TheVolumeSettingsFolder\"
2013-11-01 12:37:24 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\Vienna Instruments\"
2013-11-01 12:37:24 : **** Exclude subfolders: "\\MAC-PRO-2010\Audio\2012 Audio\Happy Hiphop 2\"
2013-11-01 12:37:24 : **** - Comparison Settings -
2013-11-01 12:37:24 : **** Comparison Type: Size and Timestamp
2013-11-01 12:37:24 : **** Ignore any second difference
2013-11-01 12:37:24 : **** - Execution Settings -
2013-11-01 12:37:24 : **** Method: Replication (Update Target)
2013-11-01 12:37:24 : **** No overwrite / read-only / error confirmations
2013-11-01 12:37:24 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\Mac - Audio & Samples - Backup.log" (max 1000 KB)
2013-11-01 12:37:24 : **** No archive for deleted/replaced source files
2013-11-01 12:37:24 : **** No archive for deleted/replaced target files
2013-11-01 12:37:24 : **** Copy files even if timestamp changes after initial comparison
2013-11-01 12:37:24 : **** Try to copy files that are in use by other applications
2013-11-01 12:37:24 : **** Do not copy file/folder data streams
2013-11-01 12:37:24 : Checking source \\mac-pro-2010\Audio\ ...
2013-11-01 12:37:25 : [ERROR] \\mac-pro-2010\Audio\2012 Audio\Lib Boo 2\Audio\*.* : The specified server cannot perform the requested operation.
2013-11-01 12:37:30 : Total found: 395
2013-11-01 12:37:30 : [ERROR] Error scanning source folder.
2013-11-01 12:37:32 : Aborted.

Trailerman · Joined: 26 Aug 2005 Posts: 26

In case it helps, a different log file extract from a different backup job, which is trying to access a different source folder on a totally different system (still Mac) on the same network:

2013-11-01 13:08:27 :
2013-11-01 13:08:27 : -
2013-11-01 13:08:27 : ************************************************************
2013-11-01 13:08:27 : Profile Started.
2013-11-01 13:08:27 : ************************************************************
2013-11-01 13:08:27 : Version: ViceVersa PRO 2.5 Build 2512 64-bit (SN374) [Registered][Julien-Bro...]
2013-11-01 13:08:27 : Command Line: "C:\Program Files\ViceVersa Pro\ViceVersa.exe"
2013-11-01 13:08:27 : System: Windows 7, (64 Bit Edition), (Media Center Edition), (x86-64 Processor) v6.1 Build:7601 Service Pack:1
2013-11-01 13:08:27 : User: Jules Bromley
2013-11-01 13:08:27 : Computer: XP2
2013-11-01 13:08:27 : **** Profile: g:\my documents\viceversa pro 2\mac protools - showreel - to new thecus.fsf
2013-11-01 13:08:27 : **** - Folders -
2013-11-01 13:08:27 : **** Source: "\\Protools\Audio\Showreel\"
2013-11-01 13:08:27 : **** Target: "\\DISKSTATION\ProTools Mac\ProTools Mac Showreel\"
2013-11-01 13:08:27 : **** Include Subfolders: Yes
2013-11-01 13:08:27 : **** - Comparison Settings -
2013-11-01 13:08:27 : **** Comparison Type: Size and Timestamp
2013-11-01 13:08:27 : **** Ignore any second difference
2013-11-01 13:08:27 : **** - Execution Settings -
2013-11-01 13:08:27 : **** Method: Replication (Augment Target)
2013-11-01 13:08:27 : **** No overwrite / read-only / error confirmations
2013-11-01 13:08:27 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\BenderAUDIO&ShowreelBackup.log" (max 1000 KB)
2013-11-01 13:08:27 : **** No archive for deleted/replaced source files
2013-11-01 13:08:27 : **** No archive for deleted/replaced target files
2013-11-01 13:08:27 : **** Try to copy files that are in use by other applications
2013-11-01 13:08:29 : Checking source \\Protools\Audio\Showreel\ ...
2013-11-01 13:08:30 : [ERROR] \\Protools\Audio\Showreel\'Ave IT Mixed : The specified server cannot perform the requested operation.
2013-11-01 13:08:31 : Total found: 13
2013-11-01 13:08:31 : [ERROR] Error scanning source folder.
2013-11-01 13:08:32 : Aborted.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, can you dir /s the MAC folder? e.g.

dir \\Protools\Audio\Showreel\ /s

thanks
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Trailerman · Joined: 26 Aug 2005 Posts: 26

Yes, that works fine. I get a full list of the contents of that folder. Also, in VV Pro I can see the folders and folder contents on the source Macs no problem when selecting files in the browser.

Jules

tochill · Guest

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, please try the following:

1) set the option Network Friendly Folder Scanning, it's in profile settings -> execution.

2) If the above still does not work, try to run ViceVersa "as administrator", right click on the ViceVersa icon and select "run as administrator". If you are already running as administrator, try the opposite, i.e. not running as administrator.

thanks
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tochill · Guest

Trailerman · Joined: 26 Aug 2005 Posts: 26

I'm afraid the situation's the same here. Tried both changes but am seeing the same issues still.

Jules

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, could you write to support@tgrmn.com , I'll see if we can send you a special version of ViceVersa to debug this issue and collect more info on why it's failing. thanks!
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com