Using VSS on source - some files are missing

[mattee76]

Hi,

I note the following error when using VSS.

"The system cannot find the file specified.] [ERROR]"

In an example, the following file exists in the source - I have changed folder names to obscure. I retained the same length, spaces, special characters (such as ~) in the path.

J:\abc\abcdefghi\abcdefgh ijklmnopq\Tenders\1 - Current Tenders\ab-c-0000 - abc defghi jklmno\1 - Tender Documents\Tender Documents from abcdefghij\FINALP~11\abcde fghh\Drawings Final\4.0 abcdefghi\S.abc-0104-H005.pdf

The following error is thrown:
"\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy577\ABC\ABCShared\abcdefgh ijklmnopq\Tenders\1 - Current Tenders\ab-c-0000 - abc defghi jklmno\1 - Tender Documents\Tender Documents from abcdefghij\FINALP~11\abcde fghh\Drawings Final\4.0 abcdefghi\S.abc-0104-H00". The system cannot find the file specified.] [ERROR].

Note that the '5.pdf' at the end of the file name has been removed.

I am using the \\?\UNC option for LFN support to the target path.

Thanks
Matthew

[TGRMN Software]

Thank you, can you please send the profile log (profile settings -> execution) to support @ tgrmn.com? How many files does this happen for? thanks
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[Guest]

I am trying to perform a Backup and am using VSS for the Source.

I am receiving a "Windows Copy Error" with a long path and file name that has the last few characters of the file name missing. It says "The system cannot find the file specified" and assume this is because is has truncated the last few characters of the file name. I do see \\?\ at the beginning of the path so it should not be a character limit issue.

I saw a similar post on "Tue Jun 04, 2013 1:30 am Post subject: Using VSS on source - some files are missing" but did not see a resolution.

Please advise how to resolve this issue as it is causing many files to be skipped on the Backup copy.

[TGRMN Software]

Hello, can you please post part of the profile log showing the errors? (log is in profile settings -> execution) thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[guest]

2015-06-02 09:58:25 : **** Source: "<\\?\D:\Users\Special Requests\>" 
2015-06-02 09:58:25 : **** Target: "<\\?\M:\Users\Special Requests\>"
.....
2015-06-02 10:05:48 : Using Windows native file copying...
.....
2015-06-02 10:06:25 : Copying file <\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13621\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\DMS_Marketing&Communications Cover_12.24.13.pdf <to> <\\?\M:\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\DMS_Marketing&Communications Cover_12.24.13.pdf (278.60KB) [Windows Copy Error: "<\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13621\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\DMS_Marketing&Communications Cover_12.24". The system cannot find the file specified.] [ERROR].

Notice the filename is missing "13.pdf".

2015-06-02 10:06:26 : Copying file <\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13621\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\Marketing Communications LA version Updated 10 01 2013.docx <to> <\\?\M:\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\Marketing Communications LA version Updated 10 01 2013.docx (1.76MB) [Windows Copy Error: "<\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13621\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\Marketing Communications LA version Upd". The system cannot find the file specified.] [ERROR].

Notice the filename is missing "ated 10 01 2013.docx".

I hope you have a solution because I am currently missing thousands of files in my backup.

[TGRMN Software]

thanks, is this path correct:

\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13621\Users\Special Requests\DMS\Blackbaud LA Deployment\Documentation\Los Angeles\Managed Constituents\Marketing and Communications\Marketing> & Communications_old versions\Marketing Communications LA version Updated 10 01 2013.docx

?

"Marketing> & Communications_old versions" contains a '>' which is an invalid character in Windows.

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[TGRMN Software]

Also please try dis-activating "Use Windows native file copy" in profile setting -> performance. thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[Guest]

Turning off the "Use Windows native file copy" resolved the "windows copy error."

Thanks for your assistance.