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Error when running compare..... tracking database error

 
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bkarch



Joined: 04 Mar 2013
Posts: 2

PostPosted: Mon Mar 04, 2013 5:29 pm    Post subject: Error when running compare..... tracking database error Reply with quote

I am getting this error when I click on "Show Comparison":

Unable to open tracking database "C:\ProgramData\ViceVersaPro 2\vvdb3.tdb" for reading and writing. Aborting comparison. Check the tracking database path in the profile settings.

We have Vice Versa Pro on our 2008 Windows Server. We have restarted the server and it still does not work. Also in the Latest Status line, it states "Unable to open tracking database. It may be inaccessible or in use by another ViceVersa process. I have double checked to see if another comparison is running and no other one is running. What do I need to do in order to resolve this issued?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Mar 05, 2013 1:00 am    Post subject: Reply with quote

Hi, try resetting the tracking database , in ViceVersa profile settings -> execution, clock on "Reset Database". Are you able to reset the database? thanks
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bkarch



Joined: 04 Mar 2013
Posts: 2

PostPosted: Tue Mar 05, 2013 1:58 pm    Post subject: Error Reply with quote

When I clicked on Reset Database, another error shows up.

Failed to reset database "C:\ProgramData\ViceVersa PRO 2\vvdb3.tdb". File not found or in use by another program.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Wed Mar 06, 2013 9:31 am    Post subject: Reply with quote

Hi, check if there is a ViceVersa process hanging, if positive, terminate the process. thanks
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