Error when running compare..... tracking database error

bkarch · Joined: 04 Mar 2013 Posts: 2

I am getting this error when I click on "Show Comparison":

Unable to open tracking database "C:\ProgramData\ViceVersaPro 2\vvdb3.tdb" for reading and writing. Aborting comparison. Check the tracking database path in the profile settings.

We have Vice Versa Pro on our 2008 Windows Server. We have restarted the server and it still does not work. Also in the Latest Status line, it states "Unable to open tracking database. It may be inaccessible or in use by another ViceVersa process. I have double checked to see if another comparison is running and no other one is running. What do I need to do in order to resolve this issued?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hi, try resetting the tracking database , in ViceVersa profile settings -> execution, clock on "Reset Database". Are you able to reset the database? thanks
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bkarch · Joined: 04 Mar 2013 Posts: 2

When I clicked on Reset Database, another error shows up.

Failed to reset database "C:\ProgramData\ViceVersa PRO 2\vvdb3.tdb". File not found or in use by another program.

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hi, check if there is a ViceVersa process hanging, if positive, terminate the process. thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com