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Failed backups after Sage ACT! w/ SQL 2008 install on VM.

 
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PatrickC



Joined: 24 Jan 2013
Posts: 4

PostPosted: Thu Jan 24, 2013 3:02 pm    Post subject: Failed backups after Sage ACT! w/ SQL 2008 install on VM. Reply with quote

On my HyperV2008 server there is four VM's running, All four backups have been going great until Sage Act! was upgraded to 2013 and the SQL with that from 2005 to 2008. I can create the snapshot manually but it fails when run through viceversa. Also the other three backups work. This is the email it sends. Any suggestions?

E-Mail sent on 1/23/2013 8:01:14 PM

Profile: tsbackup
Result: Execution not completed.
Exit Code: 2
[ERROR] Volume Shadow Copy creation failed. ERROR: Selected writer 'Microsoft Hyper-V VSS Writer' is in failed state. - Status: 8 (VSS_WS_FAILED_AT_PREPARE_SNAPSHOT) - Writer Failure code: 0x800423f3 (<Unknown error code>) - Writer ID: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de} - Instance ID: {0ac0dd2b-6505-4484-8562-c97ffa1ad116}
Profile Start Time: 1/23/2013 8:00:01 PM
Profile End Time: 1/23/2013 8:01:14 PM

Source: vss:\\Microsoft Hyper-V VSS Writer:Backup Using Child Partition Snapshot\GSRS-TS
Target: I:\ViceTS\
User: Administrator
Computer: GSRS-HOST1

----------------------------------------------------------
Backup (Mirror Source to Target)
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Fri Jan 25, 2013 12:50 pm    Post subject: Reply with quote

Hi, how do you create the snapshot manually? thanks
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PatrickC



Joined: 24 Jan 2013
Posts: 4

PostPosted: Fri Jan 25, 2013 1:25 pm    Post subject: Snapshot Reply with quote

In the HyperV manager, right click on the VM and click snapshot it will complete. But if I watch the viceversa pro backup the snapshot fails.
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PatrickC



Joined: 24 Jan 2013
Posts: 4

PostPosted: Mon Jan 28, 2013 3:57 pm    Post subject: Uninstall Act and SQL Reply with quote

So Act and all SQL have been uninstalled and the VM restarted. The other 3 VM's backups are completing successfully and the same error on this VM. Is there any other logs that would help?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Thu Jan 31, 2013 12:29 am    Post subject: Reply with quote

Does the command (in CMD)

vssadmin list writers

show the same error?

thanks
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PatrickC



Joined: 24 Jan 2013
Posts: 4

PostPosted: Tue Feb 05, 2013 5:48 pm    Post subject: Fix Reply with quote

The solution was after that install a service for backup software that had been uninstalled on the VM years ago was now running.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Tue Feb 05, 2013 10:55 pm    Post subject: Reply with quote

Hi Patrick, which service? thanks!
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