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VV error while taking backup (Arabic + long path)

 
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justinj



Joined: 15 Dec 2012
Posts: 14
PostPosted: Wed Dec 26, 2012 1:03 pm    Post subject: VV error while taking backup (Arabic + long path) Reply with quote
ViceVersa log shows an error in taking backup of a file with name in Arabic letter. I am using Vice Versa PRO 2.5 Build 2501.There are many files with name in Arabic letter. But the problem is shown only by this file. The difference with other files is that the length of the file name is much greater than others. The file name is وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx

Thanks in advance.
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Wed Dec 26, 2012 11:37 pm    Post subject: Reply with quote
Hello,

The issue is most likely the name length rather than the Arabic characters, please see this article on how to activate support for long paths in ViceVersa PRO: http://www.tgrmn.com/web/kb/item31.htm

thanks
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justinj



Joined: 15 Dec 2012
Posts: 14
PostPosted: Thu Dec 27, 2012 4:14 am    Post subject: Reply with quote
I am already using the \\?\ syntax which permits a maximum path length of approximately 32,000 characters. Profile log says ' The filename, directory name, or volume label syntax is incorrect.] [ERROR] '.
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TGRMN Software
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PostPosted: Thu Dec 27, 2012 4:59 am    Post subject: Reply with quote
What are the entire source and target paths you are using? thanks
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justinj



Joined: 15 Dec 2012
Posts: 14
PostPosted: Fri Dec 28, 2012 12:12 pm    Post subject: Reply with quote
Source : \\?\F: \Public\
Destination: \\?\UNC\nas002\Public\Backups\Full Backup\Public\
Thanks.
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TGRMN Software
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PostPosted: Sat Dec 29, 2012 1:23 am    Post subject: Reply with quote
Look fine, please send the profile log of an entire run to support @ tgrmn.com thanks!
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justinj



Joined: 15 Dec 2012
Posts: 14
PostPosted: Fri Jan 04, 2013 5:09 am    Post subject: Reply with quote
The profile log has been sent to support@tgrmn.com. The complete profile log for a scheduled run is


2013-01-01 23:59:01 :
2013-01-01 23:59:01 : -
2013-01-01 23:59:01 : ************************************************************
2013-01-01 23:59:01 : Profile Started.
2013-01-01 23:59:01 : ************************************************************
2013-01-01 23:59:01 : Version: ViceVersa PRO 2.5 Build 2501 (SN229) [Registered][Server][George-Ale...]
2013-01-01 23:59:01 : Command Line: "c:\program files\viceversa pro 2\viceversa.exe" "C:\Documents and Settings\user_admin\My Documents\ViceVersa PRO 2\Home_&_Public_Folder_Backup.fsf" /autoexec
2013-01-01 23:59:01 : System: Windows Server 2003 R2, (Standard Edition), (x86-32 Processor) v5.2 Build:3790 Service Pack:2
2013-01-01 23:59:01 : User: DOMAIN.LOCAL\user_admin
2013-01-01 23:59:01 : Computer: COMPS0002.DOMAIN.LOCAL
2013-01-01 23:59:01 : **** Profile: C:\Documents and Settings\user_admin\My Documents\ViceVersa PRO 2\Home_&_Public_Folder_Backup.fsf
2013-01-01 23:59:01 : **** - Folders -
2013-01-01 23:59:01 : **** "\\?\E:\Home\" <to> "\\?\UNC\nas002\Public\Backups\Full Backup\Home\" (Include Subfolders)
2013-01-01 23:59:01 : **** "\\?\F:\Public\" <to> "\\?\UNC\nas002\Public\Backups\Full Backup\Public\" (Include Subfolders)
2013-01-01 23:59:01 : **** - Comparison Settings -
2013-01-01 23:59:01 : **** Comparison Type: Size and Timestamp
2013-01-01 23:59:01 : **** - Execution Settings -
2013-01-01 23:59:01 : **** Method: Backup (Mirror Source to Target)
2013-01-01 23:59:01 : **** No overwrite / read-only / error confirmations
2013-01-01 23:59:01 : **** Log File: "C:\Documents and Settings\All Users\Application Data\ViceVersa PRO 2\log1.log" (max 10000 KB) (empty log file each run)
2013-01-01 23:59:01 : **** Log only summary and errors
2013-01-01 23:59:01 : **** No archive for deleted/replaced source files
2013-01-01 23:59:01 : **** No archive for deleted/replaced target files
2013-01-01 23:59:01 : **** Copy files even if timestamp changes after initial comparison
2013-01-01 23:59:01 : **** Replace newer target files with older source files (backup only)
2013-01-01 23:59:02 : Checking source \\?\E:\Home\ ...
2013-01-02 00:10:00 : Checking target \\?\UNC\nas002\Public\Backups\Full Backup\Home\ ...
2013-01-02 00:42:37 : Comparing ...
2013-01-02 00:42:41 : Comparing done.
2013-01-02 00:42:42 : Checking source \\?\F:\Public\ ...
2013-01-02 00:42:55 : Checking target \\?\UNC\nas002\Public\Backups\Full Backup\Public\ ...
2013-01-02 00:43:57 : Comparing ...
2013-01-02 00:43:57 : Comparing done.
2013-01-02 00:44:00 : - Status Summary -
2013-01-02 00:44:00 : - Total Files - Source: 467,483 (382.70GB) - Target: 467,482 (382.70GB)
2013-01-02 00:44:00 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:00 : - Matched Files - Source: 467,482 (382.70GB) - Target: 467,482 (382.70GB)
2013-01-02 00:44:00 : - Single Files - Source: 1 (16.05KB) - Target: 0 (0)
2013-01-02 00:44:00 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:00 : - Older Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:00 : - Total Subfolders - Source: 59,125 - Target: 59,125
2013-01-02 00:44:00 : - Excluded Subfolders - Source: 0 - Target: 0
2013-01-02 00:44:00 : - Matched Subfolders - Source: 59,124 - Target: 59,124
2013-01-02 00:44:00 : - Single Subfolders - Source: 1 - Target: 1
2013-01-02 00:44:00 : - To Do - Backup (Mirror Source to Target)
2013-01-02 00:44:00 : - Files to Add - Source: 0 (0) - Target: 1 (16.05KB)
2013-01-02 00:44:00 : - Files to Update - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:00 : - Files to Delete - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:00 : - Subfolders to Add - Source: 0 - Target: 1
2013-01-02 00:44:00 : - Subfolders to Delete - Source: 0 - Target: 1
2013-01-02 00:44:00 :
2013-01-02 00:44:00 : ---- Start Execution ----
2013-01-02 00:44:00 : ---- Backup (Mirror Source to Target) (Source: \\?\E:\Home\ | \\?\F:\Public\ Target: \\?\UNC\nas002\Public\Backups\Full Backup\Home\ | \\?\UNC\nas002\Public\Backups\Full Backup\Public\) ----
2013-01-02 00:44:00 : ---- Start deleting ----
2013-01-02 00:44:00 : -- Deleting from target ...
2013-01-02 00:44:01 : -- Done: 1 (0) Err: 0 (0) Skipped: 0 (0) Tot: 1 (0) --
2013-01-02 00:44:01 : -- Objects Deleted per Second: 1.00 -- Elapsed Time: 0 sec
2013-01-02 00:44:01 : Re-comparing ...
2013-01-02 00:44:01 : ---- Deleting finished ----
2013-01-02 00:44:01 : ---- Start copying ----
2013-01-02 00:44:01 : -- Copying to target...
2013-01-02 00:44:02 : Copying file \\?\E:\Home\EF062\ وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx <to> \\?\UNC\nas002\Public\Backups\Full Backup\Home\Home\EF062\ وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx (16.05KB) [Error renaming temp file \\?\UNC\nas002\Public\Backups\Full Backup\Home\Home\EF062\~vv1.tmp. Unable to rename \\?\UNC\nas002\Public\Backups\Full Backup\Home\Home\EF062\~vv1.tmp into \\?\UNC\nas002\Public\Backups\Full Backup\Home\Home\EF062\ وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx . The filename, directory name, or volume label syntax is incorrect.] [ERROR].
2013-01-02 00:44:02 : -- Done: 1 (0) Err: 1 (16.05KB) Skipped: 0 (0) Tot: 2 (16.05KB) --
2013-01-02 00:44:02 : -- Average Transfer Rate: 0/Sec -- Elapsed Time: 0 sec
2013-01-02 00:44:02 : Re-comparing ...
2013-01-02 00:44:04 : ---- Copying finished ----
2013-01-02 00:44:04 : ---- End ----
2013-01-02 00:44:04 : - Execution Summary -
2013-01-02 00:44:04 : - Added Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:04 : - Updated Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:04 : - Deleted Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:04 : -- Errors (Adding) - Source: 0 (0) - Target: 1 (16.05KB) [ERROR]
2013-01-02 00:44:04 : - Added Subfolders - Source: 0 - Target: 1
2013-01-02 00:44:04 : - Deleted Subfolders - Source: 0 - Target: 1
2013-01-02 00:44:04 : - Status Summary -
2013-01-02 00:44:04 : - Total Files - Source: 467,483 (382.70GB) - Target: 467,482 (382.70GB)
2013-01-02 00:44:04 : - Excluded Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:04 : - Matched Files - Source: 467,482 (382.70GB) - Target: 467,482 (382.70GB)
2013-01-02 00:44:04 : - Single Files - Source: 1 (16.05KB) - Target: 0 (0)
2013-01-02 00:44:04 : - Newer Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:04 : - Older Files - Source: 0 (0) - Target: 0 (0)
2013-01-02 00:44:04 : - Total Subfolders - Source: 59,125 - Target: 59,125
2013-01-02 00:44:04 : - Excluded Subfolders - Source: 0 - Target: 0
2013-01-02 00:44:04 : - Matched Subfolders - Source: 59,125 - Target: 59,125
2013-01-02 00:44:04 : - Single Subfolders - Source: 0 - Target: 0

Thanks..
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8759
PostPosted: Sat Jan 05, 2013 1:26 am    Post subject: Reply with quote
Thanks, for some reason it looks like it is failing renaming the temp file (a temp file is used while copying). Try switching off using temp files, the option is in profile settings -> advanced settings "Copy directly to destination file (do not use a temporary file)"
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justinj



Joined: 15 Dec 2012
Posts: 14
PostPosted: Mon Jan 07, 2013 11:50 am    Post subject: Reply with quote
The option 'copy directly to destination file(do not use a temporary file)' was unchecked. I checked that option and after the scheduled run the profile log shows the following error

2013-01-07 08:04:11 : Copying file \\?\E:\Home\EF062\وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx <to> \\?\UNC\nas002\Public\Backups\Full Backup\Home\Home\EF062\وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx (16.05KB) [Can not create or replace "\\?\UNC\nas002\Public\Backups\Full Backup\Home\Home\EF062\وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx". The filename, directory name, or volume label syntax is incorrect.] [ERROR].
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Jan 07, 2013 12:05 pm    Post subject: Reply with quote
Now I am wondering if it is a problem with the target disk. Can you copy the file using Windows Explorer? Can you use ViceVersa and copy the file to a different destination for a test? thanks
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justinj



Joined: 15 Dec 2012
Posts: 14
PostPosted: Mon Jan 07, 2013 1:07 pm    Post subject: Reply with quote
The file was not able to be copied using windows explorer. It showed exactly the same error. The file could be copied to another location using viceversa.

The problem might be with the target disk. But what could stop it from being copied to it. All other files with name in Arabic letters are copied. Thanks
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8759
PostPosted: Tue Jan 08, 2013 3:31 am    Post subject: Reply with quote
I think it could be a combination of the file names having Arabic characters + being a long path > 259 chars and the target disk not supporting that.
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