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NMadson
Joined: 16 Mar 2010
Posts: 13
Location: CA, USA
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 Posted: Sun Dec 23, 2012 5:57 pm Post subject: Email notification fails on -1073740940 err msg |
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I had problems last month setting up email notifications. I now have that straightened out. On one of my profiles I set the notification to be sent whether the profile ran successfully or not. That profile started failing a week or so ago, giving an error message of -1073740940. I haven't been receiving email notifications since that started happening.
When I attempt to send a test email for that profile ViceVersa crashes. I am able to send a test email successfully from another profile.
Is there something about a negative error message that causes problems for ViceVersa Pro? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Wed Dec 26, 2012 11:43 pm Post subject: |
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Hi, are the e-mail settings different between the profile that works and the profile that is crashing? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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NMadson
Joined: 16 Mar 2010
Posts: 13
Location: CA, USA
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| Posted: Thu Dec 27, 2012 3:09 pm Post subject: Email notification fails |
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No.
But after opening and viewing the profile that failed, the next day I started receiving the failure notification email messages again.
I guess I just needed to wake the profile up.  |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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NMadson
Joined: 16 Mar 2010
Posts: 13
Location: CA, USA
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| Posted: Fri Dec 28, 2012 3:18 pm Post subject: Email notification fails |
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No, now the email notification again failed this morning. I didn't really think that opening and viewing the profile could have "fixed" the problem. Even if it did, it isn't a permanent fix, since the profile ran at 3:03 am PT this morning and failed.
I see now looking at the sending email account that a failure notification also was not sent on Wednesday. So, the failure seems to be episodic.
Any suggestions as to how to diagnose?
Thanks,
Nolan |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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NMadson
Joined: 16 Mar 2010
Posts: 13
Location: CA, USA
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| Posted: Sun Dec 30, 2012 10:34 pm Post subject: Email notification fails |
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I had all other profiles set to only send email notifications when the backup failed.
I modified one of those profiles to sent email whether the backup failed or not. When the ran this backup task from VVScheduler it also gave me error message -1073740940. The backup for this profile had run this morning, successfully. I hadn't added any files to the backed up folders so the results should have been the same except that the profile is now set to send an email upon successful completion.
I did get an email failure notification this morning from the original, problem profile. However, when I ran it again this afternoon, I again received the -1073740940 error msg. This time I did not receive the failure email notification email. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Mon Dec 31, 2012 3:08 am Post subject: |
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thanks, can you send the profile log to support@tgrmn.com please? Is it possible for us to have the e-mail login info to simulate sending an e-mail using the same account from our computers? thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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