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VV error while copying folder with name in Arabic letters

 
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justinj



Joined: 15 Dec 2012
Posts: 14

PostPosted: Sat Dec 15, 2012 8:06 am    Post subject: VV error while copying folder with name in Arabic letters Reply with quote

ViceVersa log shows an error in taking a copy of a folder and its contents. The folder has name in Arabic characters. Renaming of the folder is not accepted from the client side. How should I resolve this issue?

Thanks in advance.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8759

PostPosted: Mon Dec 17, 2012 12:04 pm    Post subject: Reply with quote

Hello, which version / build of ViceVersa are you using? thank you
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justinj



Joined: 15 Dec 2012
Posts: 14

PostPosted: Mon Dec 17, 2012 6:06 pm    Post subject: Reply with quote

Hello, I am using Vice Versa PRO 2.5 Build 2501 (SN229)
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TGRMN Software
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PostPosted: Tue Dec 18, 2012 2:51 am    Post subject: Reply with quote

Can you please upgrade to build 2511 (free) and verify if the issue setill happens? What error message are you getting? thanks
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justinj



Joined: 15 Dec 2012
Posts: 14

PostPosted: Tue Dec 18, 2012 4:40 am    Post subject: Reply with quote

Profile log shows the following error

Copying file \\filepath\???? ????? ??????? ?? ???????? ????.docx <to> \\bkp_location\???? ????? ??????? ?? ???????? ????????.docx (16.05KB) [Error renaming temp file \\bkp_location\~vv1.tmp. Unable to rename \\bkp_location\~vv1.tmp into \\bkp_location\???? ????? ??????? ?? ???????? ????????.docx. The filename, directory name, or volume label syntax is incorrect.] [ERROR].

will upgrade to build 2511 and update.

Thanks.
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TGRMN Software
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PostPosted: Wed Dec 19, 2012 10:13 am    Post subject: Reply with quote

Hi ,can you copy and paste here some real file names so I can test them on my machine? thanks!
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TGRMN Software
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PostPosted: Wed Dec 19, 2012 10:14 am    Post subject: Reply with quote

Also , does this happen only for folder or file names too? thanks
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justinj



Joined: 15 Dec 2012
Posts: 14

PostPosted: Wed Dec 19, 2012 12:35 pm    Post subject: Reply with quote

The client is having just 1 folder with name in Arabic letters. All his files and other folders are having names in English letters. I am able to take the backup of all files and folders except those contained in that particular folder.

Arabic font is not installed in my machine. When copied it is replaced with '?' as seen in my last post.
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TGRMN Software
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PostPosted: Thu Dec 20, 2012 7:42 am    Post subject: Reply with quote

Thank you, which ones of these chars you have?

http://www.unicodemap.org/range/12/Arabic/

thanks
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justinj



Joined: 15 Dec 2012
Posts: 14

PostPosted: Sat Dec 22, 2012 5:36 am    Post subject: Reply with quote

Sorry for the mistake. The problem is actually for a file. The file name is given below.

وكذا تنويع الأمثلة عن المفاهيم والمبادئ المطروحة وإتاحة الفرصة للطلاب للتعليق وإبداء الرأي من خلال الأمثلة الواقعية في بيئاتهم المحلية وخلفياتهم الثقافية.docx

There are many files with name in Arabic letter. But the problem is shown only by this file. The difference with other files is that the length of the file name is much greater than others
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TGRMN Software
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PostPosted: Wed Dec 26, 2012 11:45 pm    Post subject: Reply with quote

Hi, this could be the issue most likely:

http://www.tgrmn.com/web/kb/item31.htm

thanks
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justinj



Joined: 15 Dec 2012
Posts: 14

PostPosted: Thu Dec 27, 2012 4:11 am    Post subject: Reply with quote

I am already using the syntax \\?\. Profile log says ' The filename, directory name, or volume label syntax is incorrect.] [ERROR] '.

Thanks.
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TGRMN Software
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PostPosted: Sat Dec 29, 2012 1:24 am    Post subject: Reply with quote

It continues here: http://www.tgrmn.com/web/forum/viewtopict4153.htm
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