Synchronization target is missing files and folders

ddantes · Joined: 24 Mar 2012 Posts: 15

Using ViceVersa Pro and VVEngine, many files and folders are omitted from the target. One directory, which is configured to be synchronized with no exclusion, is missing almost 900 files on the target. Rescanning does not help. How can I troubleshoot/correct this?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8763

Hi, did you write to support already? thanks
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ddantes · Joined: 24 Mar 2012 Posts: 15

Yes, I wrote to support, thank you. I am awaiting a reply. In the past, I have submitted an Email to technical support on an identical issue. Support requested, and I provided, a log file. After that, there was no further response from support, even when I sent follow up messages after one and two weeks. Just in case that happens again, I thought I would post in this forum and look for advice.

ddantes · Joined: 24 Mar 2012 Posts: 15

I think this issue was caused by my checking "Exclude Hidden Folders" and "Exclude Hidden Files" on the profile. Sorry I overlooked that.