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KeithTrom
Joined: 17 Jul 2012
Posts: 4
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 Posted: Tue Jul 17, 2012 8:32 pm Post subject: After comparison, Main Comparison page crashes |
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I have been using VV for a few years now. A few weeks ago I began to have an issue.
The problem: I am running a profile. The comparison completes. While trying to generate the next window, the program crashes. If I execute by either a batch command or by vvlauncher, the program runs correctly.
I have uninstalled / reinstalled the software. Everything runs correctly until after the next reboot. If I want to proof the file copies/deletions that are going to occur with a profile, right now I have to do the uninstall / reinstall.
Anyone have any ideas? |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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KeithTrom
Joined: 17 Jul 2012
Posts: 4
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| Posted: Wed Jul 18, 2012 5:16 pm Post subject: After comparison, Main Comparison page crashes |
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| TGRMN Software wrote: | | Hi, are you using the latest version 2.5 build 2509? thanks |
Yes, ViceVersa Pro 2.5 Build 2509.
The operating system is Windows XP, SP-3, Version 5.1 Build 2600 |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Thu Jul 19, 2012 1:00 am Post subject: |
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thanks, you should have two files in the ViceVersa installation folder:
viceversa.dmp
and
viceversa.rpt
Could you send those two files to support @ tgrmn.com for analysis?
The files contain crash information.
thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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KeithTrom
Joined: 17 Jul 2012
Posts: 4
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| Posted: Thu Jul 19, 2012 1:10 am Post subject: After comparison, Main Comparison page crashes |
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| TGRMN Software wrote: | thanks, you should have two files in the ViceVersa installation folder:
viceversa.dmp
and
viceversa.rpt
Could you send those two files to support @ tgrmn.com for analysis?
The files contain crash information.
thanks |
They are on their way now.
KeithTrom |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Mon Jul 23, 2012 12:42 pm Post subject: |
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thanks, from the crash files it looks like ViceVersa is crashing after trying to get a Windows Font handle to draw the dialog. Has his always happened? Did you install any "display" related software or hardware recently?
thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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KeithTrom
Joined: 17 Jul 2012
Posts: 4
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| Posted: Mon Jul 23, 2012 4:55 pm Post subject: |
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| TGRMN Software wrote: | thanks, from the crash files it looks like ViceVersa is crashing after trying to get a Windows Font handle to draw the dialog. Has his always happened? Did you install any "display" related software or hardware recently?
thanks |
After using the program without any problems for several years, this has been happening only for about the last few weeks.
1. I've been using "Perfect Registry" by Raxco Software since February.
2. I've reinstalled AutoCad 2007 after it stopped working correctly about 3 weeks ago.
3. 5-28-2012 I installed a more current video driver, NVIDIA Graphics Driver 301.42.
4. Installed new ram cards, raising ram from 2 GB to 4 GB.
The interesting thing is that if I uninstall ViceVersaPro, then reinstall it, it will work correctly for a handful of times. Sometimes waiting until after the next reboot to crash. Sometimes working 4 or 5 times after the install before beginning to crash (w/o the first reboot after install). |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Wed Jul 25, 2012 12:53 am Post subject: |
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Hi, it looks like the Operative System you are working with became "unstable".... maybe a memory issue? Some other software causing problems? Or a virus? I am saying this, because this error was never seen/reported before and it is intermittent... sorry I can't be more helpful! 
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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