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Email notification body is empty
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Tue Jan 10, 2012 4:35 pm    Post subject: Email notification body is empty Reply with quote

I configured VV Pro to send email notifications on success and failure but the body of the email is blank. If I send a test email it works properly. Has anyone else had this issue. Any assistance would be much appreciated. Thank you.
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8759

PostPosted: Wed Jan 11, 2012 10:53 am    Post subject: Reply with quote

Is the e-mail body in the profile settings not empty?
Please also check the profile log (ViceVersa profile settings -> execution)
thanks
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Wed Jan 11, 2012 2:18 pm    Post subject: Reply with quote

Yes, the e-mail body in the profile settings is not empty and the profile log is also populated with the correct data. It is just not being put into the email body after the backup for some reason. Thanks for your quick response.
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TGRMN Software
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PostPosted: Thu Jan 12, 2012 12:10 am    Post subject: Reply with quote

Can you test changing the e-mail body in the profile settings and see if it's always empty, no matter what body you use? thanks
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Thu Jan 12, 2012 2:59 pm    Post subject: Reply with quote

I added a test comment to the first line and both a test email and manual run email bodies worked properly. I will remove my comment from the body and let the automatic schedule run and check it again. Thank you for your help.
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Thu Jan 12, 2012 9:29 pm    Post subject: Reply with quote

The automatic scheduled backup ran and the same issue occurred. It seems to be happening when I'm not logged in the back operator's account. If I'm logged in the email body is fine.
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TGRMN Software
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PostPosted: Fri Jan 13, 2012 1:59 am    Post subject: Reply with quote

Are you using the variable %VV_LOG_FILE_CONTENT% in the body? thanks
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Fri Jan 13, 2012 1:52 pm    Post subject: Reply with quote

No, I don't see that variable in mine, here's a copy of my variables. Its the default with the addition of the Daily backup coment.

*************************************************
Daily Backup

E-Mail sent on %TIMEANDDATE%

Profile: %PROFILE%
Result: %VV_EXIT_CODE_DESC%
Exit Code: %VV_EXIT_CODE%
%VV_LAST_ERROR%
Profile Start Time: %VV_RUN_START_TIME%
Profile End Time: %VV_RUN_END_TIME%

Source: %VV_SOURCE_FOLDER%
Target: %VV_TARGET_FOLDER%
User: %USERNAME%
Computer: %COMPUTERNAME%

----------------------------------------------------------
%VV_EXECUTION_METHOD_DESC%

%VV_FINAL_STATUS_SUMMARY%

%VV_RUN_SUMMARY%

%VV_CONFLICT_SUMMARY%

%VV_COPIED_FILES%

%VV_COPIED_FILES_ERRORS%

%VV_DELETED_FILES%

%VV_DELETED_FILES_ERRORS%

*************************************************
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Wed Jan 25, 2012 4:54 pm    Post subject: Reply with quote

I did some more investigation and found that if I removed all the data being added to the email after the %VV_CONFLICT_SUMMARY% line, the email would be sent properly. So I think there is an issue with the long file name lines i.e. over 635 characters. I "WireSharked" the messages and found that there was malformed packets being set on port 25 by VV when sending the email.
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Thu Jan 26, 2012 12:43 pm    Post subject: Reply with quote

Thank you, that's great info for us to possibly reproduce and implement a fix. Can the issue be summarized that if the e-mail body has a line longer than 635 characters , then the body is sent empty?
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Thu Jan 26, 2012 4:56 pm    Post subject: Reply with quote

I think it would be more correct to say that the e-mail body is sent, but the data does not conform to the SMTP protocol and is discarded by the receiving server which results in an empty body.
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TGRMN Software
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PostPosted: Fri Jan 27, 2012 7:01 am    Post subject: Reply with quote

And that happens if any line of the e-mail is > 635 characters? I wonder if it's an issue with a specific mail server limitation, I'll try with GMAIL too. thanks
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JayZee



Joined: 10 Jan 2012
Posts: 11

PostPosted: Fri Jan 27, 2012 1:42 pm    Post subject: Reply with quote

I didn't do an extensive investigation on the problem so I don't know what the underlying issue is. WireShark reported that the packets were malformed so that has nothing to do with mail server limitations and if the line was too long the server would throw an exception 500 Line too long.
The specification for an email text line is set at a maximum of 1000 characters according to RFC 821 {The maximum total length of a text line including the <CRLF> is 1000 characters (but not counting the leading dot duplicated for transparency).} So I think there may be internal buffering issues in VV (maybe a 512 buffer length, just guessing) for the message queue.
So I think it should be very easy to reproduce the issue, just run WireShark and capture the malformed packets for a mirroring job with very long file names.
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TGRMN Software
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PostPosted: Sat Jan 28, 2012 11:18 am    Post subject: Reply with quote

OK, thanks
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TGRMN Software
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Joined: 10 Jan 2005
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PostPosted: Mon Jul 30, 2012 6:47 am    Post subject: Reply with quote

Hi,
We tried to reproduce this issue, but are unable to do so. Using two separate mail servers (incl. GMAIL) we are able to send e-mail with lines > 1000 chars. Wireshark does not report malformed SMTP packets. We will contact you via e-mail for further diagnosis.
thanks
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