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Archive feature deletes all target files

 
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JH
Guest
PostPosted: Thu Oct 13, 2011 4:45 am    Post subject: Archive feature deletes all target files Reply with quote
I set up a new profile using Backup execution method with archiving enabled. On first execution everything backs up fine. On second execution all target files are deleted, moved to archive folder, and renamed with _DEL_T.

Can you tell me what I'm missing?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Thu Oct 13, 2011 6:23 am    Post subject: Reply with quote
Hello, it could be a mismatch of file timestamps. Which version / build of Viceversa PRO are you using? Does it look like all files are moved from the target to the archive and then copied again from the source? thanks
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Guest
PostPosted: Fri Oct 14, 2011 4:23 am    Post subject: Reply with quote
TGRMN Software wrote:
Hello, it could be a mismatch of file timestamps. Which version / build of Viceversa PRO are you using? Does it look like all files are moved from the target to the archive and then copied again from the source? thanks


I have been using your software very successfully for several years and have never had problems until a month ago when this started to happen. I was running the same profile I've been running for close to a year and it started doing this.

I was using PRO 2 Build 2015 64-bit when it started to happen. I reformatted my external driver (target) and ran the profile and backup completed ok, but next time I ran it it started deleting files.

I thought maybe it was time for an upgrade so I purchased version pro 2.5 build 2504. Started over again, reformatted ext. drive (target), set up new profile and the same thing happened.

All files are moved from the target to the archive and the target is left with nothing but empty folders.

Here is an example of a file after moved to archive:
IMG_0725.JPG_(2011-10-12_00-26-23_DEL_T).JPG

Could I email you log reports?

Thanks for your help on this.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Fri Oct 14, 2011 6:01 am    Post subject: Reply with quote
Hi, yes, please e-mail the profile logs and the profile file too (.fsf) to support @ tgrmn . com
Are you running 1 profile only or multiple profiles?
thanks
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JH
Guest
PostPosted: Thu Oct 20, 2011 2:19 am    Post subject: Archive feature deletes all target files Reply with quote
Hi, I sent an email with attachments several days ago and have not gotten a rely yet. Maybe it never got through? I just resent another email now.

Thanks.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Thu Oct 20, 2011 12:58 pm    Post subject: Reply with quote
Hi, we have received the e-mail with the attachment this time, thank you
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JH
Guest
PostPosted: Tue Nov 08, 2011 2:50 pm    Post subject: Archive feature deletes all target files Reply with quote
Hello Support,
I've emailed support twice and still not heard anything back on this issue.

Several times I have uninstalled and removed all traces of the software that I can find. After reinstall I create a new job, run the task, and I'm getting the same results as before.

I've been praising you guys to no end for several years ... please help!
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759
PostPosted: Wed Nov 09, 2011 12:03 pm    Post subject: Reply with quote
Sorry for delay ! Sad

I checked the log and your profile file. It's an issue with the profile setup. It is currently setup like this:

- "C:\Main\" <to> "F:\Main_Backup\" (Include Subfolders)
- "C:\Documents and Settings\John\Desktop\" <to> "F:\Main_Backup\" (Include Subfolders)
- "C:\Documents and Settings\John\My Documents\My Music\" <to> "F:\Main_Backup\" (Include Subfolders)

You have 3 folders backing up to the same target "F:\Main_Backup\" and that causes the issue you are seeing. Use a separate target for each folder, for example:

- "C:\Main\" <to> "F:\Main_Backup\Main\" (Include Subfolders)
- "C:\Documents and Settings\John\Desktop\" <to> "F:\Main_Backup\Desktop\" (Include Subfolders)
- "C:\Documents and Settings\John\My Documents\My Music\" <to> "F:\Main_Backup\My Music\" (Include Subfolders)

thanks
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JH
Guest
PostPosted: Mon Nov 14, 2011 3:33 pm    Post subject: Archive feature deletes all target files Reply with quote
Got it - thank you for your help.
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