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New to this product, why does ViceVersa just stop working?

 
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justcrash



Joined: 20 Sep 2011
Posts: 4

PostPosted: Tue Sep 20, 2011 12:01 pm    Post subject: New to this product, why does ViceVersa just stop working? Reply with quote

I swear this is going to be the death of me.

I work for a public K-12 school district. Our new Super wants to be able to work offline and have his files synch constantly. For some reason, I could not get his Windows 7 laptop to work with an offline folders GPO (which makes no sense, I've done all I can think of on that).

So when I found Viceversa, I thought "Perfect!". I spent the money and bought the Pro and the Engine and it worked great.

EXCEPT, it just stops working once he reboots or logs off. "An error in a profile" or some such message. As you can imagine, he is getting ticked and I am going to have a stroke over this issue. If I recreate a new tracking database, it will work fine. Until he reboots.

Please help!
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TGRMN Software
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Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Sep 20, 2011 12:46 pm    Post subject: Reply with quote

Where is the profile stored .fsf ?
Also log and tracking db, where are they stored?
thanks
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PostPosted: Tue Sep 20, 2011 1:48 pm    Post subject: Reply with quote

TGRMN Software wrote:
Where is the profile stored .fsf ?
Also log and tracking db, where are they stored?
thanks


The profile I stored in program files/viceversa (should it be left in the default location?) and all of the databases are left in the default locations as well. I don't suppose you guys do any remote support, per chance?
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justcrash



Joined: 20 Sep 2011
Posts: 4

PostPosted: Tue Sep 20, 2011 2:19 pm    Post subject: Reply with quote

Sorry, apparently it logged me out. ^^^ That was me. Smile
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Tue Sep 20, 2011 2:31 pm    Post subject: Reply with quote

Hi, we can do remote logging if needed later on... for now, can you please send to support@tgrmn.com the profile file(s) you are using in VVEngine (.fsf) and the VVEngine log and xml file, search the drive for "vvengine.log" and "vvengine.xml". It would be useful if you could note down the exact error you are getting and/or a screenshot of the error. thanks
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justcrash



Joined: 20 Sep 2011
Posts: 4

PostPosted: Tue Sep 20, 2011 3:40 pm    Post subject: Reply with quote

TGRMN Software wrote:
Hi, we can do remote logging if needed later on... for now, can you please send to support@tgrmn.com the profile file(s) you are using in VVEngine (.fsf) and the VVEngine log and xml file, search the drive for "vvengine.log" and "vvengine.xml". It would be useful if you could note down the exact error you are getting and/or a screenshot of the error. thanks


Sure thing, is there a person's attention I need to email it to, or a case number? Smile
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justcrash



Joined: 20 Sep 2011
Posts: 4

PostPosted: Tue Sep 20, 2011 5:53 pm    Post subject: Reply with quote

TGRMN Software wrote:
Hi, we can do remote logging if needed later on... for now, can you please send to support@tgrmn.com the profile file(s) you are using in VVEngine (.fsf) and the VVEngine log and xml file, search the drive for "vvengine.log" and "vvengine.xml". It would be useful if you could note down the exact error you are getting and/or a screenshot of the error. thanks


Ok, I sent the email, I hope you have all you need. Smile
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763

PostPosted: Wed Sep 21, 2011 2:34 pm    Post subject: Reply with quote

Thanks, I replied, we need 1 more file, it looks like the profile is disabling because the profile file .fsf changes.
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