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justcrash
Joined: 20 Sep 2011
Posts: 4
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 Posted: Tue Sep 20, 2011 12:01 pm Post subject: New to this product, why does ViceVersa just stop working? |
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I swear this is going to be the death of me.
I work for a public K-12 school district. Our new Super wants to be able to work offline and have his files synch constantly. For some reason, I could not get his Windows 7 laptop to work with an offline folders GPO (which makes no sense, I've done all I can think of on that).
So when I found Viceversa, I thought "Perfect!". I spent the money and bought the Pro and the Engine and it worked great.
EXCEPT, it just stops working once he reboots or logs off. "An error in a profile" or some such message. As you can imagine, he is getting ticked and I am going to have a stroke over this issue. If I recreate a new tracking database, it will work fine. Until he reboots.
Please help! |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Tue Sep 20, 2011 1:48 pm Post subject: |
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| TGRMN Software wrote: | Where is the profile stored .fsf ?
Also log and tracking db, where are they stored?
thanks |
The profile I stored in program files/viceversa (should it be left in the default location?) and all of the databases are left in the default locations as well. I don't suppose you guys do any remote support, per chance? |
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justcrash
Joined: 20 Sep 2011
Posts: 4
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| Posted: Tue Sep 20, 2011 2:19 pm Post subject: |
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Sorry, apparently it logged me out. ^^^ That was me.  |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Tue Sep 20, 2011 2:31 pm Post subject: |
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Hi, we can do remote logging if needed later on... for now, can you please send to support@tgrmn.com the profile file(s) you are using in VVEngine (.fsf) and the VVEngine log and xml file, search the drive for "vvengine.log" and "vvengine.xml". It would be useful if you could note down the exact error you are getting and/or a screenshot of the error. thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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justcrash
Joined: 20 Sep 2011
Posts: 4
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| Posted: Tue Sep 20, 2011 3:40 pm Post subject: |
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| TGRMN Software wrote: | | Hi, we can do remote logging if needed later on... for now, can you please send to support@tgrmn.com the profile file(s) you are using in VVEngine (.fsf) and the VVEngine log and xml file, search the drive for "vvengine.log" and "vvengine.xml". It would be useful if you could note down the exact error you are getting and/or a screenshot of the error. thanks |
Sure thing, is there a person's attention I need to email it to, or a case number? |
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justcrash
Joined: 20 Sep 2011
Posts: 4
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| Posted: Tue Sep 20, 2011 5:53 pm Post subject: |
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| TGRMN Software wrote: | | Hi, we can do remote logging if needed later on... for now, can you please send to support@tgrmn.com the profile file(s) you are using in VVEngine (.fsf) and the VVEngine log and xml file, search the drive for "vvengine.log" and "vvengine.xml". It would be useful if you could note down the exact error you are getting and/or a screenshot of the error. thanks |
Ok, I sent the email, I hope you have all you need. |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8759
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| Posted: Wed Sep 21, 2011 2:34 pm Post subject: |
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Thanks, I replied, we need 1 more file, it looks like the profile is disabling because the profile file .fsf changes.
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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