Shocking service - Paid for keys but none issued

[h4zel]

VERY VERY UNHAPPY! I paid via BAC for 4 licence keys on 19th April and have been chasing ever since! I had standard fob off replies until obtaining proof from the bank that the money was sent but after sending this proof to you 5 days ago.... Nothing. Total silence!!! Are you just robbing people?? DR AND BACKUP are shot to pieces as the trial has now expired so being forced to look for an alternative and seek legal to recover the money. Wow... You sure know how to treat your customers!!!

[TGRMN Software]

What's your order number / email address ? The keys are automatically created as soon as payment is received. Maybe the e-mail with the code was dropped by a spam filter? Anyway, if you can provide your order number / e-mail address on the forum I will follow up for you and let you know status asap. thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[h4zel]

Order number: U2099758501
Email: h.mcpherson@horwood.co.uk

BACS payment made @ 17:19 on 19th April 2011
Proof of this payment for £303.73 has already been submitted MULTIPLE times to your 'customer service' SWREG who clearly have no clue whatsoever and do not listen to the question and just provide standard scripted answers that do NOT relate to the querry!!

As I have said to them on numerous occassions, if licence keys are not provided ASAP then PLEASE REFUND THE MONEY!!

[TGRMN Software]

Thank you. Please contact us directly from now on, we will follow up this issue with SWREG. Apologies for the inconvenient. We will solve this payment matter asap. regards
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[TGRMN Software]

OK, this issue was finally resolved, sorry for the delay.
kind regards
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com