VVengine target missing when viceversa finds fine

Cel123 · Joined: 28 Dec 2010 Posts: 24

firstly thanks for a great product, my initial impressions are highly favourable! i am testing out viceversa and vvenginge for my purposes, and am in the trial period for both.

i am wanting to do a backup task from a standard ntfs folder to a virtual drive created by a product called Gladinet. this works fine when i run the profile under viceversa, but when i schedule the same profile to run under vvengine i get this message:

2010-12-28 14:30:35 : [ERROR] Target: folder "G:\gdocs\vault\" not found. The system cannot find the path specified.
2010-12-28 14:30:35 : Exit Code: 14. Target folder not found. [ERROR]

note that the Gladinet virtual drive and folders / files under it are accessible with Windows Explorer as if a standard drive and directories

Why woudl viceversa work but vvengine not? is there a way to fix this? thanks for any help!

Full log with error below:

2010-12-28 14:30:35 : START ID: 20101228143031-445417-3668
2010-12-28 14:30:35 : ************************************************************
2010-12-28 14:30:35 : Profile Started.
2010-12-28 14:30:35 : ************************************************************
2010-12-28 14:30:35 : Version: ViceVersa PRO 2.5 Build 2501 (SN229)
2010-12-28 14:30:35 : Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe" "E:\xyz\appsets\viceversa\gdocs vault.fsf" /hiddenautosync /vveng
2010-12-28 14:30:35 : System: Windows 7, (Media Center Edition), (x86-32 Processor) v6.1 Build:7600
2010-12-28 14:30:35 : User: EDONICS.LOCAL\Kris
2010-12-28 14:30:35 : Computer: Propulsion.edonics.local
2010-12-28 14:30:35 : **** Profile: E:\xyz\appsets\viceversa\gdocs vault.fsf
2010-12-28 14:30:35 : **** - Folders -
2010-12-28 14:30:35 : **** Source: "C:\Users\Kris\Desktop\My Mirrored Foldes\gdocs\vault\"
2010-12-28 14:30:35 : **** Target: "G:\gdocs\vault\"
2010-12-28 14:30:35 : **** Include Subfolders: Yes
2010-12-28 14:30:35 : **** - Comparison Settings -
2010-12-28 14:30:35 : **** Comparison Type: Size and Timestamp
2010-12-28 14:30:35 : **** Ignore 2 seconds difference
2010-12-28 14:30:35 : **** Ignore 1 hour difference
2010-12-28 14:30:35 : **** Ignore Size
2010-12-28 14:30:35 : **** - Execution Settings -
2010-12-28 14:30:35 : **** Method: Backup (Mirror Source to Target)
2010-12-28 14:30:35 : **** No overwrite / read-only / error confirmations
2010-12-28 14:30:35 : **** Log File: "C:\ProgramData\ViceVersa PRO 2\log1.log" (max 10000 KB)
2010-12-28 14:30:35 : **** No archive for deleted/replaced source files
2010-12-28 14:30:35 : **** No archive for deleted/replaced target files
2010-12-28 14:30:35 : **** No empty source/target check
2010-12-28 14:30:35 : [ERROR] Target: folder "G:\gdocs\vault\" not found. The system cannot find the path specified.
2010-12-28 14:30:35 : Exit Code: 14. Target folder not found. [ERROR]
2010-12-28 14:30:35 : ************************************************************
2010-12-28 14:30:35 : END ID: 20101228143031-445417-3668

Cel123 · Joined: 28 Dec 2010 Posts: 24

sorry, i got it wrong before, the execution does not work in viceversa either, what works in viceversa is the comparison, but when i click execute then an error occurs as well . full log below, with one file updated in Source, which should be copied and overwritten in Target, but that fails.

interestingly, viceversa is able to work with the virtual drive to make the comparison, why can it not actually copy and overwrite the file then? furthermore, when i create a new file in source that does not exist in target, tehn copyhijng that over from viceversa same profile succeeds, so the error seems to occur only when a file of same name exists in target already (which is what my scenario will entail most often). maybe the issue is that the files in teh gladinet virtual drive are actually stored as netwrok files e.g. http 127 0 0 1 resources gdocs vault watchOld doc (special characters removed so as to be able to post the structure of teh link)
And that is why overwriting them fails, because they cannot be deleted like a normal file?

Log for Update error:

Welcome to ViceVersa Pro
ViceVersa PRO 2.5 Build 2501 (SN229)

-
************************************************************
Profile Started.
************************************************************
Version: ViceVersa PRO 2.5 Build 2501 (SN229)
Command Line: "C:\Program Files\ViceVersa Pro 2\ViceVersa.exe"
System: Windows 7, (Media Center Edition), (x86-32 Processor) v6.1 Build:7600
User: EDONICS.LOCAL\Kris
Computer: Propulsion.edonics.local
**** Profile: E:\xyz\appsets\viceversa\gdocs vault.fsf
**** - Folders -
**** Source: "C:\Users\Kris\Desktop\My Mirrored Foldes\gdocs\vault\"
**** Target: "G:\gdocs\vault\"
**** Include Subfolders: Yes
**** - Comparison Settings -
**** Comparison Type: Size and Timestamp
**** Ignore 2 seconds difference
**** Ignore 1 hour difference
**** Ignore Size
**** - Execution Settings -
**** Method: Backup (Mirror Source to Target)
**** No overwrite / read-only / error confirmations
**** Log File: "C:\ProgramData\ViceVersa PRO 2\log1.log" (max 10000 KB)
**** No archive for deleted/replaced source files
**** No archive for deleted/replaced target files
**** No empty source/target check
Checking source C:\Users\Kris\Desktop\My Mirrored Foldes\gdocs\vault\ ...
Checking target G:\gdocs\vault\ ...
Comparing ...
Comparing done.
- Status Summary -
- Total Files - Source: 13 (172.50KB) - Target: 13 (1.27KB)
- Excluded Files - Source: 2 (21.50KB) - Target: 2 (200B)
- Matched Files - Source: 10 (126.00KB) - Target: 10 (1,000B)
- Single Files - Source: 0 (0) - Target: 0 (0)
- Newer Files - Source: 1 (25.00KB) - Target: 0 (0)
- Older Files - Source: 0 (0) - Target: 1 (100B)
- Total Subfolders - Source: 0 - Target: 0
- Excluded Subfolders - Source: 0 - Target: 0
- Matched Subfolders - Source: 0 - Target: 0
- Single Subfolders - Source: 0 - Target: 0

---- Start Execution ----
---- Backup (Mirror Source to Target) (Source: C:\Users\Kris\Desktop\My Mirrored Foldes\gdocs\vault\ Target: G:\gdocs\vault\) ----
---- Start copying ----
-- Copying to target...
Copying file C:\Users\Kris\Desktop\My Mirrored Foldes\gdocs\vault\watchOld.doc <to> G:\gdocs\vault\watchOld.doc (25.00KB) (Overwriting) ... [The size, attributes or timestamp of "G:\gdocs\vault\watchOld.doc" have changed after comparison. For data security reasons this file will be skipped. Press 'Refresh' to recompare Source and Target.] [ERROR].
-- Done: 0 (0) Err: 1 (25.00KB) Skipped: 0 (0) Tot: 1 (25.00KB) --
-- Average Transfer Rate: 0/Sec -- Elapsed Time: 0 sec
Re-comparing ...
---- Copying finished ----
---- End ----
- Execution Summary -
- Added Files - Source: 0 (0) - Target: 0 (0)
- Updated Files - Source: 0 (0) - Target: 0 (0)
- Deleted Files - Source: 0 (0) - Target: 0 (0)
-- Errors (Updating) - Source: 0 (0) - Target: 1 (25.00KB) [ERROR]
- Added Subfolders - Source: 0 - Target: 0
- Deleted Subfolders - Source: 0 - Target: 0
- Status Summary -
- Total Files - Source: 13 (172.50KB) - Target: 13 (14.67KB)
- Excluded Files - Source: 2 (21.50KB) - Target: 2 (200B)
- Matched Files - Source: 10 (126.00KB) - Target: 10 (1,000B)
- Single Files - Source: 0 (0) - Target: 0 (0)
- Newer Files - Source: 1 (25.00KB) - Target: 0 (0)
- Older Files - Source: 0 (0) - Target: 1 (13.50KB)
- Total Subfolders - Source: 0 - Target: 0
- Excluded Subfolders - Source: 0 - Target: 0
- Matched Subfolders - Source: 0 - Target: 0
- Single Subfolders - Source: 0 - Target: 0

Cel123 · Joined: 28 Dec 2010 Posts: 24

i got the overwriting to work from viceversa now by checkign "Copy directly to destination file (do not use temporary file)", but the original issue remains, even though everything works in viceversa now, vvengine always shows error Target folder not found? and that is even when teh Source and Target are identical. again, its strange that comparison succeeds from viceversa but produces an error in vveninge?

thanks and i hoep all this info is not too much ..

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Hi,

what scheduling settings are you using in VVEngine?
Is G:\ access like/via a mapped drive?

thanks
_________________
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http://www.tgrmn.com
http://www.compareandmerge.com

Cel123 · Joined: 28 Dec 2010 Posts: 24

the only setting i have ticked is : Monitor Source and Run When File Changes Are Detected

(and obv i have selected a profile and put in a description)

Cel123 · Joined: 28 Dec 2010 Posts: 24

but the error occurs in vvengine already when i click to Run Profile (manually) from the vvenigine interface.

Cel123 · Joined: 28 Dec 2010 Posts: 24

im not sure how Gladinet sets up the virtual drive unfortunately, it just appears as a new drive when i run Gladinet. gladinet is possibly configuring webdav (or less likely smb) protocol to access the google docs server and make windows represent it as a local drive, but that is just a guess: if u know what access methods google docs supports then that might help..

Cel123 · Joined: 28 Dec 2010 Posts: 24

the files in the virtual drive point to localhost using http, however, (e.g. http 127 0 0 1 resources gdocs vault watchOld doc), so im not sure what that means..

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Thanks, are you running VVEngine as a service (I assume not). The service could have accessibility issues. Are you able to access G:\ using the \\server\share notation ? It looks like the account running ViceVersa is authorized while the account running VVEngine is not. Does it work if you run Viceversa "as administrator" , that is, right click on the ViceVersa icon and select "run as administrator"

thanks
_________________
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http://www.tgrmn.com
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Cel123 · Joined: 28 Dec 2010 Posts: 24

spot on! when i run viceversa as administrator i get the same target folder not found error already on comparison (i.e. comparison fails analogous to what happens in vvengine).

unfortuatntely, when i now installed vvengine as a service using your batch file, adn then set the log on as the user in which viceversa runs (my current user), adn tehn started the service and ran the same profile, i still get the same error? strange?? the only reason i can think this may happen is that im on an active directory (the user at hand is a AD admin user), but currrently i have no access to the ad server, which might make the difference? as you discovered , the key seems to be to make vvengine run in exactly the same context as viceversa does atm... any further ideas?

Cel123 · Joined: 28 Dec 2010 Posts: 24

i uninstalled the service, to try the foollwogin but failed: VVEngineHome.exe seems to always request to run as administrator, is there any way to run it as current user without elevated privileges? i tried shift right click and run as a different user, but it still requests elevation as expected. given that viceversa can do the job without elevated privileges, maybe it is not necessary to always run vvenging as administrator?

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Do you have a password to access the G:\ drive? It looks like when ViceVersa is running elevated (and VVEngine always runs ViceVersa elevated) you need to re-authenticate to access the G:\ drive.
If you have a password and UNC path enter it in profile settings -> folders -> network
I suspect the original authentication is done automatically at login time for the non-elevated account.

thanks
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http://www.tgrmn.com
http://www.compareandmerge.com

Cel123 · Joined: 28 Dec 2010 Posts: 24

using teh UNC path was key, but without passwords: the Network authentication was not needed like this (the test failed in fact), but when i put in the Target path as \\127.0.0.1\resources\gdocs\vault instead of G:\gdocs\vault then vvengine (or viceversa with elevated privileges) started to work!

problem solved, adn thank you for amazing troubleshooting!

TGRMN Software · Site Admin Joined: 10 Jan 2005 Posts: 8759

Great! Glad that it is working now. Smile

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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com