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Error generated during email notification

 
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fnht451



Joined: 18 Aug 2010
Posts: 6
PostPosted: Tue Oct 26, 2010 12:44 pm    Post subject: Error generated during email notification Reply with quote
I have been using the email notification function successfully for several months now. However last week VV suddenly stopped generating and sending emails for all of my jobs except one, posting the following error:

The RCPT command failed. The specified account does not exist.


The settings are the same on all jobs, including the one that completes successfully. As far as I can tell the jobs complete normally, it is only the email notification that is failing. Any advice/help is greatly appreciated.

Thanks!
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Wed Oct 27, 2010 9:55 am    Post subject: Reply with quote
Hello

does it work with a different e-mail account?

thanks
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fnht451



Joined: 18 Aug 2010
Posts: 6
PostPosted: Wed Oct 27, 2010 11:33 am    Post subject: Not really Reply with quote
TGRMN Software wrote:
Hello

does it work with a different e-mail account?

thanks


The test message works fine on all profiles using different email addresses. It seems to only fail when automatically sending at the end of the job. What I'm finding difficult to understand is why it would suddenly stop working, and why it will send successfully on one job and fail on others.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Fri Oct 29, 2010 8:13 am    Post subject: Reply with quote
Could this be due to too many e-mails sent via that account? It could be a security settings of the mail server.

thanks
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fnht451



Joined: 18 Aug 2010
Posts: 6
PostPosted: Fri Oct 29, 2010 1:37 pm    Post subject: Doubtful Reply with quote
TGRMN Software wrote:
Could this be due to too many e-mails sent via that account? It could be a security settings of the mail server.

thanks


There are four jobs that run daily and send an email after each one. They run successively rather than concurrently so it can't be that my mail server is rejecting them out of hand. Also, I'm the mail administrator and I haven't made any changes to the account.

But this doesn't explain why one job works and the others don't. It also doesn't explain why it would suddenly stop working.

I'm finding this type of support frustrating. Please just close this ticket. Or delete it. I'll find a solution on my own.
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8763
PostPosted: Sat Oct 30, 2010 10:10 am    Post subject: Reply with quote
Sorry I could not be of much help. I tried Google, and there are a few entries that may be of help.

http://www.google.com/search?q=The+RCPT+command+failed.+The+specified+account+does+not+exist

Alternatively, you could register a dedicated GMail account and then forward all the e-mails from the Google account to your current account that is failing.

thanks

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