False Errors unless boot into Safe Mode

[ccclapp]

I am testing VV (and other back-up/verification software) for Digital Asset Management photography groups and preparing to write my reviews of the software but am experiencing an issue:

Unless I boot into Safe Mode, I get many false errors on both compare and sync. This mostly occurs with very large .tif files (150 mb), especially ones that are "RAW" scans of film scanned as 64 bit files (R.G.B plus inferred).

I have found this issue both on Vista 64 and a clean install of Win7 64. I turned off Indexing/paging/system restore and all anti virus or firewall software (none installed on the clean Win7 OS partition).

I have also tried keeping the source and destinations on the same partition.

I get these errors using VV, as well as SyncBack Pro (similar to VV) and ExactFile and Image Verifier (which do hash and hash verifications).

Even on the clean OS install with no other programs loaded, I get this condition.

The PC otherwise runs perfectly.

Do you have any ideas about this?

Thank you.

Caleb
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CalebBoston

[TGRMN Software]

Hello

[Guest]

Thank you for your follow-up.

The errors are false reports of copy/verification errors and/or different results when re-checking copied files multiple times. I do not get these errors in safe mode. I am not using virtual machine. I tried on an existing partition running vista and a new install partition running fresh win7. I do not believe there are any actual file issues as I have inspected them in Photoshop.

Below I have provided a summary of the actions and results, including a few lines from the log files. I have longer log files to provide if desired.

Essentially my tests consisted of copying one folder to another on the same PC and then re-checking the resulting source/destination files. I did this in both safe mode and normal mode. My results were different on rechecks of the same folders when repeating the checks. Also when I copied the same source to 4 different destinations (on the same partition) the results varied.

The problem files are notmally large Tifs and large video files.

Below are the specifics:

Summary with only minimal excerpts of log files:

A: 1st COPY TO DESTINATION “A”
1. 1st Test Run in Windows NORMAL: Result No Errors
2010-08-25 22:09:50 : ************************************************************
2010-08-25 22:09:50 : Profile Started.
2010-08-25 22:09:50 : ************************************************************
2010-08-25 22:09:50 : **** Comparison Type: Size and Timestamp
2010-08-25 22:09:50 : **** Verify successful file copy by checking file CRC
2010-08-25 22:11:36 : ---- Start Execution ----
2010-08-25 22:11:36 : ---- Backup (Mirror Source to Target) (Source: H:\4. Final Structure 8-09\ACTIVE\Photog\1. Working\1999\Scans\#roll 001, P6-16-99, FTkg200-6 ,VS, 4000ed dICE\ Target: A:\My Docs Etc\Desktop\Test ViceVarsa Delete as needed\) ----
2010-08-25 22:13:01 : -- Done: 148 (6.10GB) Err: 0 (0) Skipped: 0 (0) Tot: 148 (6.10GB) --
2010-08-25 22:13:01 : -- Average Transfer Rate: 73.28MB/Sec -- Elapsed Time: 1 min 25 sec

2. Re-ran Compare files in Windows Normal mode: Result 2 conflicts
(files changed on source and destination)
2010-08-25 22:22:57 : **** Comparison Type: CRC (CRC calculated on entire file)
2010-08-25 22:24:42 : - Newer Files - Source: 2 (312.06MB) - Target: 0 (0)
2010-08-25 22:24:42 : ** Conflict - H:\4. Final Structure 8-09\ACTIVE\Photog\1. Working\1999\Scans\#roll 001, P6-16-99, FTkg200-6 ,VS, 4000ed dICE\raw0001.tif (CHANGED) (155.29MB) (4/24/2003 9:53:58 AM) <-> A:\My Docs Etc\Desktop\Test ViceVarsa Delete as needed\raw0001.tif (CHANGED) (155.29MB) (4/24/2003 9:53:58 AM)
2010-08-25 22:24:42 : ** Conflict - H:\4. Final Structure 8-09\ACTIVE\Photog\1. Working\1999\Scans\#roll 001, P6-16-99, FTkg200-6 ,VS, 4000ed dICE\raw0018.tif (CHANGED) (156.77MB) (4/24/2003 2:07:02 PM) <-> A:\My Docs Etc\Desktop\Test ViceVarsa Delete as needed\raw0018.tif (CHANGED) (156.77MB) (4/24/2003 2:07:02 PM)
2010-08-25 22:33:11 : There are 2 conflicts.
2010-08-25 22:33:11 : Conflict files have changed both in source and in target since the last execution.
2010-08-25 22:33:11 : Conflict files are shown in the comparison window with a ** in front of the name.
2010-08-25 22:33:11 : Conflict files need to be reconciled manually, by copying the desired file.
2010-08-25 22:33:46 : Exit Code: 2. Execution not completed. [ERROR]

3. Rerun Comparison again without CRC check (Only time/size): Result No Differences
2010-08-25 22:36:24 : **** Comparison Type: Size and Timestamp
2010-08-25 22:36:25 : Source and Target are identical.

4. Booted into SAFE Mode and reran comparison check with CRC on: Result: No differences. This conflicts with #2 above:
2010-08-25 22:50:33 : **** Comparison Type: Both (CRC calculated on entire file)
2010-08-25 22:52:28 : Exit Code: 0. OK.

5. Booted back into Windows Normal and reran file comparison check: Result 22 conflicts files changed on both sides:

6. Reran file check again in Normal mode with CRC and Time/size: Result 17 conflicts

7. Reran file check again in Normal mode with only Time/Size Check (no CRC): Result No Conflict

B: 2nd COPY TO DESTINATION “B”: Copied same source file to new destination folder (on same partition as prior destination):

1. Initial copy to destination B in Normal boot mode: Result 2 errors
2010-08-25 23:01:59 : -- Conflict Files - Source: 22 (2.95GB) - Target: 22 (2.95GB)

2010-08-25 23:01:59 : - Conflict File List:
2010-08-25 23:01:59 : ** Conflict - H:\4. Final Structure 8-09\ACTIVE\Photog\1. Working\1999\Scans\#roll 001, P6-16-99, FTkg200-6 ,VS, 4000ed dICE\raw0000.tif (CHANGED) (155.29MB) (4/24/2003 9:47:34 AM) <-> A:\My Docs Etc\Desktop\Test ViceVarsa Delete as needed\raw0000.tif (CHANGED) (155.29MB) (4/24/2003 9:47:34 AM)
2010-08-25 23:01:59 : ** Conflict - H:\4. Final Structure 8-09\ACTIVE\Photog\1. Working\1999\Scans\#roll 001, P6-16-99, FTkg200-6 ,VS, 4000ed dICE\raw0004.tif (CHANGED) (155.87MB) (4/24/2003 10:22:22 AM) <-> A:\My Docs Etc\Desktop\Test ViceVarsa Delete as needed\raw0004.tif (CHANGED) (155.87MB) (4/24/2003 10:22:22 AM)
2010-08-25 23:01:59 : ** Conflict - H:\4. Final Structure 8-09\ACTIVE\Photog\1. Working\1999\Scans\#roll 001, P6-16-99, FTkg200-6 ,VS, 4000ed dICE\raw0006.tif (CHANGED) (156.77MB) (4/24/2003 10:37:15 AM) <-> A:\My Docs Etc\Desktop\Test ViceVarsa Delete as needed\raw0006.tif (CHANGED) (156.77MB) (4/24/2003 10:37:15 AM)
2010-08-25 23:01:59 : ** Conflict - H:\4. Final Structure 8-09\ACTIVE\Photog\1. …
2010-08-25 23:02:27 : There are 22 conflicts.
2010-08-25 23:02:27 : Conflict files have changed both in source and in target since the last execution.
2010-08-25 23:02:27 : Conflict files are shown in the comparison window with a ** in front of the name.
2010-08-25 23:02:27 : Conflict files need to be reconciled manually, by copying the desired file.

2. Reran file check again in Normal mode: Result 20 conflicts:

C: 3RD COPY TO DESTINATION “C”: Copied same source file to new destination folder (on same partition as prior destinations). DID NOT USE TEMPORARY FILE COPY METHOD:

1. Result: 1 Error copying.
2. Reran compare: Same error found


D: 3RD COPY TO DESTINATION “D”: Copied same source file to new destination folder (on same partition as prior destinations). DID NOT USE TEMPORARY FILE COPY METHOD:

1. Result: 3 Error copying.
2. Reran compare: Same errors found

[TGRMN Software]

Hello

Please try a test without using the tracking database (disable it in the ViceVersa profile settings -> execution) and use the Backup method instead of The Synchronization method. Enable CRC comparison (profile settings -> comparison) and enable also CRC verification post-copy (profile settings -> advanced settings).
Just to make sure it's not a problem with the tracking database.

thank you
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