"VSS Writers listing failed" error

[dgargiulo]

Just installed VV on 64-bit Server 2008 R2 with Hyper-V. When trying to choose a source and browsing the Volume Shadow Service Writers/Components, I get the following error:

VSS Writers listing failed. E_UNEXPECTED

Already rebooted/uninstalled/reinstalled. Note that doing "vssadmin list writers" from command prompt shows all the writers as stable with no errors. Any ideas?

[TGRMN Software]

Try setting "Volume Shadow Copy" log level to "detailed": the option is in profile settings -> advanced settings -> details.

Then, when selecting the VSS components, check the output produced in the ViceVersa output window ( main menu -> view -> output window) and please copy and paste the output here for further checking.

thank you

PS make sure you are running ViceVersa with elevated admin rights (run as administrator) if you have User Account Control enabled on your server.
thanks
_________________
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[dgargiulo]

Thanks for the response. Here's the output:


Welcome to ViceVersa Pro
ViceVersa PRO 2.5 Build 2501 64-bit (SN229)
Gathering writer metadata...
(Waiting for the asynchronous operation to finish...)
Initializing writer metadata...
ERROR: Win32 call "GetVolumeNameForVolumeMountPointW((LPCWSTR)volumeRootPath.c_str(), WString2Buffer(volumeName), (DWORD)volumeName.length())" failed.
- GetLastError() == 1
- Error text: Incorrect function.

[TGRMN Software]

Thank you, can you please contact support@tgrmn.com , we would like to send you a special version of ViceVersa to gather more details on this error if you do not mind, thank you
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[TGRMN Software]

One other thing: do you have any drives, volumes or mounted volumes (E:\, D:\, etc) that are virtual or otherwise "unusual"? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com