ViceVersa Pro 2 encountered a problem and needed to close

[WilliamBrandle]

I receive the Message "ViceVersa Pro 2 encountered a problem and needed to close." with the choice to send and error report three or four time after boot.
Error Signature - szAppName: ViceVersa.exe, szAppVer: 2.0.15, szModName: ntdll.dll, szModVer: 5.2.3790.4455, offset: 0002a774
Error report contents in appcompat.txt
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="ViceVersa.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="dbghelp.dll" SIZE="634880" CHECKSUM="0x70722CD8" BIN_FILE_VERSION="5.2.3790.0" BIN_PRODUCT_VERSION="5.2.3790.0" PRODUCT_VERSION="5.2.3790.0" FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft Windows Operating System" FILE_VERSION="5.2.3790.0 (srv03_rtm.030324-2048)" ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA9054" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.0" UPTO_BIN_PRODUCT_VERSION="5.2.3790.0" LINK_DATE="03/25/2003 09:44:05" UPTO_LINK_DATE="03/25/2003 09:44:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="schedstub.exe" SIZE="186856" CHECKSUM="0x2739AA2E" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" FILE_DESCRIPTION="Scheduler Stub" COMPANY_NAME="TGRMN Software" PRODUCT_NAME="Scheduler Stub" FILE_VERSION="1, 0, 0, 1" INTERNAL_NAME="schedstu" LEGAL_COPYRIGHT="TGRMN Software - Copyright (C) 2007-2008" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3D7B8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="07/22/2008 03:36:08" UPTO_LINK_DATE="07/22/2008 03:36:08" VER_LANGUAGE="English (Australia) [0xc09]" />
<MATCHING_FILE NAME="unicows.dll" SIZE="258352" CHECKSUM="0xE4D9139E" BIN_FILE_VERSION="1.1.3790.0" BIN_PRODUCT_VERSION="1.1.3790.0" PRODUCT_VERSION="1.1.3790.0" FILE_DESCRIPTION="Microsoft Layer for Unicode on Win9x Systems (MSLU)" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems" FILE_VERSION="1.1.3790.0" ORIGINAL_FILENAME="UnicoWS.dll" INTERNAL_NAME="Godot.dll" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4913A" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="1.1.3790.0" UPTO_BIN_PRODUCT_VERSION="1.1.3790.0" LINK_DATE="12/07/2004 07:24:00" UPTO_LINK_DATE="12/07/2004 07:24:00" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="unins000.exe" SIZE="692505" CHECKSUM="0xC4C18D87" BIN_FILE_VERSION="51.48.0.0" BIN_PRODUCT_VERSION="51.48.0.0" PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" COMPANY_NAME="" PRODUCT_NAME="Inno Setup" FILE_VERSION="51.48.0.0" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (C) 1997-2007 Jordan Russell. Portions Copyright (C) 2000-2007 Martijn Laan." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="51.48.0.0" UPTO_BIN_PRODUCT_VERSION="51.48.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="ViceVersa.exe" SIZE="3117544" CHECKSUM="0x7CC01341" BIN_FILE_VERSION="2.0.1.5" BIN_PRODUCT_VERSION="2.0.1.5" PRODUCT_VERSION="2, 0, 1, 5" FILE_DESCRIPTION="ViceVersa Pro 2" COMPANY_NAME="TGRMN Software" PRODUCT_NAME="ViceVersa Pro 2" FILE_VERSION="2, 0, 1, 5" ORIGINAL_FILENAME="ViceVersa.exe" INTERNAL_NAME="ViceVersa Pro 2" LEGAL_COPYRIGHT="Copyright 2001-2008 TGRMN Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x30395E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.5" UPTO_BIN_PRODUCT_VERSION="2.0.1.5" LINK_DATE="07/22/2008 03:35:35" UPTO_LINK_DATE="07/22/2008 03:35:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="vssdll03.dll" SIZE="275432" CHECKSUM="0x26B2DBC9" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1, 0, 0, 0" FILE_DESCRIPTION="ViceVersa Volume Shadow Copy DLL" FILE_VERSION="1, 0, 0, 0" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4C8BC" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="10/26/2007 10:55:46" UPTO_LINK_DATE="10/26/2007 10:55:46" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="vssdllXP.dll" SIZE="267240" CHECKSUM="0x504FF95E" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1, 0, 0, 0" FILE_DESCRIPTION="ViceVersa Volume Shadow Copy DLL" FILE_VERSION="1, 0, 0, 0" LEGAL_COPYRIGHT="Copyright (C) 2005" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47BDC" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="10/26/2007 10:55:01" UPTO_LINK_DATE="10/26/2007 10:55:01" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="VVLogViewer.exe" SIZE="521704" CHECKSUM="0xA7194E1B" BIN_FILE_VERSION="2.0.0.0" BIN_PRODUCT_VERSION="2.0.0.0" PRODUCT_VERSION="2, 0, 0, 0" FILE_DESCRIPTION="VVLogViewer" COMPANY_NAME="TGRMN Software" PRODUCT_NAME="VVLogViewer" FILE_VERSION="2, 0, 0, 0" ORIGINAL_FILENAME="VVLogViewer.exe" INTERNAL_NAME="VVLogViewer" LEGAL_COPYRIGHT="Copyright 2003-2005 TGRMN Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8D644" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.0.0" UPTO_BIN_PRODUCT_VERSION="2.0.0.0" LINK_DATE="07/22/2008 03:35:47" UPTO_LINK_DATE="07/22/2008 03:35:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="VVScheduler.exe" SIZE="560104" CHECKSUM="0x334FBA08" BIN_FILE_VERSION="2.0.0.3" BIN_PRODUCT_VERSION="2.0.0.3" PRODUCT_VERSION="2, 0, 0, 3" FILE_DESCRIPTION="VVScheduler" COMPANY_NAME="TGRMN Software" PRODUCT_NAME="VVScheduler" FILE_VERSION="2, 0, 0, 3" ORIGINAL_FILENAME="VVScheduler.exe" INTERNAL_NAME="VVScheduler" LEGAL_COPYRIGHT="Copyright 2003-2008 TGRMN Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8C37E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.0.3" UPTO_BIN_PRODUCT_VERSION="2.0.0.3" LINK_DATE="07/22/2008 03:36:02" UPTO_LINK_DATE="07/22/2008 03:36:02" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="VVLauncher\unicows.dll" SIZE="258352" CHECKSUM="0xE4D9139E" BIN_FILE_VERSION="1.1.3790.0" BIN_PRODUCT_VERSION="1.1.3790.0" PRODUCT_VERSION="1.1.3790.0" FILE_DESCRIPTION="Microsoft Layer for Unicode on Win9x Systems (MSLU)" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems" FILE_VERSION="1.1.3790.0" ORIGINAL_FILENAME="UnicoWS.dll" INTERNAL_NAME="Godot.dll" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4913A" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="1.1.3790.0" UPTO_BIN_PRODUCT_VERSION="1.1.3790.0" LINK_DATE="12/07/2004 07:24:00" UPTO_LINK_DATE="12/07/2004 07:24:00" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="VVLauncher\VVLauncher.exe" SIZE="1381352" CHECKSUM="0xB7A9B5BD" BIN_FILE_VERSION="2.0.0.3" BIN_PRODUCT_VERSION="2.0.0.3" PRODUCT_VERSION="2, 0, 0, 3" FILE_DESCRIPTION="VVLauncher" COMPANY_NAME="TGRMN Software" PRODUCT_NAME="VVLauncher" FILE_VERSION="2, 0, 0, 3" ORIGINAL_FILENAME="VVLauncher.exe" INTERNAL_NAME="VVLauncher" LEGAL_COPYRIGHT="Copyright 2003-2007 TGRMN Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15D2F6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.0.3" UPTO_BIN_PRODUCT_VERSION="2.0.0.3" LINK_DATE="07/22/2008 03:42:08" UPTO_LINK_DATE="07/22/2008 03:42:08" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="VVLauncher\Service\InstServ.exe" SIZE="287720" CHECKSUM="0x86E625F" BIN_FILE_VERSION="2.0.0.2" BIN_PRODUCT_VERSION="2.0.0.2" PRODUCT_VERSION="2, 0, 0, 2" FILE_DESCRIPTION="VVLauncher Service" PRODUCT_NAME="VVLauncher Service" FILE_VERSION="2, 0, 0, 2" INTERNAL_NAME="VVLauncherService" LEGAL_COPYRIGHT="Copyright 2003-2005 TGRMN Software" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x494DF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.0.2" UPTO_BIN_PRODUCT_VERSION="2.0.0.2" LINK_DATE="07/22/2008 03:42:13" UPTO_LINK_DATE="07/22/2008 03:42:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="VVLauncher\Service\Stub.exe" SIZE="82920" CHECKSUM="0xA1940382" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17312" LINKER_VERSION="0x0" LINK_DATE="07/22/2008 03:42:14" UPTO_LINK_DATE="07/22/2008 03:42:14" />
<MATCHING_FILE NAME="VVLauncher\Uninst\uninst.exe" SIZE="29672" CHECKSUM="0x9B55A735" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7618" LINKER_VERSION="0x0" LINK_DATE="01/18/2004 18:05:04" UPTO_LINK_DATE="01/18/2004 18:05:04" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="774144" CHECKSUM="0x74ACB78F" BIN_FILE_VERSION="5.2.3790.4455" BIN_PRODUCT_VERSION="5.2.3790.4455" PRODUCT_VERSION="5.2.3790.4455" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft Windows Operating System" FILE_VERSION="5.2.3790.4455 (srv03_sp2_gdr.090203-1205)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC2B9D" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.4455" UPTO_BIN_PRODUCT_VERSION="5.2.3790.4455" LINK_DATE="02/09/2009 11:02:56" UPTO_LINK_DATE="02/09/2009 11:02:56" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1038336" CHECKSUM="0x7EFD9E0D" BIN_FILE_VERSION="5.2.3790.4480" BIN_PRODUCT_VERSION="5.2.3790.4480" PRODUCT_VERSION="5.2.3790.4480" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft Windows Operating System" FILE_VERSION="5.2.3790.4480 (srv03_sp2_gdr.090321-1244)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT=" Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x101B44" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.2.3790.4480" UPTO_BIN_PRODUCT_VERSION="5.2.3790.4480" LINK_DATE="03/21/2009 17:08:26" UPTO_LINK_DATE="03/21/2009 17:08:26" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Any idea why this is happening?

[TGRMN Software]

How many files are you dealing with in the profile? thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com

[WilliamBrandle]

I have 10 profiles. Most of the profiles are multiple source/target. All profiles together probably handle less than a hundred files a day.

[TGRMN Software]

Hello
you should have two files in the ViceVersa installation folder:
ViceVersa.dmp
and
ViceVersa.rpt

They contain additional info on this issue, can you please send the files to support@tgrmn.com

thanks
_________________
--
TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com