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teknite
Joined: 11 Aug 2008
Posts: 16
Location: UK
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 Posted: Sun Aug 01, 2010 8:06 pm Post subject: VVEngine profiles wont run |
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Hi,
We had to reboot the server that runs VV and since the reboot, the profiles in VV engine are all enabled but they wont run.
When you try to run the profile, it indicates it's not enabled.
I've tried disabling and re-enabling again but not joy.
I can access the drive letters in windows explorer, so the path is working and visable.
I've been trying to work this out all weekend, please help.
thanks |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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jigsol
Guest
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| Posted: Wed Aug 18, 2010 5:03 pm Post subject: |
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Hi we don't believe your suggestion you made to be the problem.
When we try and run the profile we get the following error message:
C:\Documents and Settings\Administrator\My Documents\ViceVersa PRO 2\jigsolsvr.fsf is not enabled.
Do you know what the cause of this would be?
Many thanks
Simon |
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TGRMN Software
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Posts: 8763
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teknite
Joined: 11 Aug 2008
Posts: 16
Location: UK
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| Posted: Thu Aug 19, 2010 8:31 pm Post subject: |
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Not being funny, but it is enabled, when we try to run the profile, it still says not enabled.
Thanks |
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teknite
Joined: 11 Aug 2008
Posts: 16
Location: UK
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| Posted: Sun Aug 22, 2010 11:20 pm Post subject: |
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Please we need help..... can someone help us here, otherwise the software is useless and redundant, and we can't take data off-site should a disaster strike.
Thanks |
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TGRMN Software
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Joined: 10 Jan 2005
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Guest
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| Posted: Mon Aug 23, 2010 4:12 pm Post subject: |
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Hi, Thanks for the response, the file has been emailed.
Thanks |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Tue Aug 24, 2010 5:55 am Post subject: |
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Thanks, the issue seems to be that there is no execution method specified in the ViceVersa profile you are trying to run (C:\Documents and Settings\Administrator\My Documents\ViceVersa PRO 2\marc.fsf)
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teknite
Joined: 11 Aug 2008
Posts: 16
Location: UK
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| Posted: Tue Aug 24, 2010 10:58 am Post subject: |
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Hi,
the marc profile was a test profile, so this can be safely ignored, all the other profiles give the error.
Thanks |
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jigsol
Guest
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| Posted: Wed Aug 25, 2010 12:08 pm Post subject: no response |
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Is there any chance of you responding to the last post. FYI, teknite are our support company and Jigsol is the company using the software and we use your software to sync our data to our DR site and we feel we need quicker responses from you. I know you don't have any contact numbers but what is your service level agreement time for responding.
This problem is taking too long and with the level of service I am receiving I feel I need to make you aware of this and ask that you speed this process up for us. We are happy to carry out any instructions you give us to test and help you resolve but at the moment it is a very drawn out process. Please help us?
Thanks
Simon Levy
Managing Director
Jigsol Limited |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Wed Aug 25, 2010 2:51 pm Post subject: |
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Hello
please shut down / stop VVEngine. Then empty the file VVEngine.log and restart VVEngine. Use your profiles and create the error then resend the log to support, so we can focus on a clean run. thanks
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teknite
Joined: 11 Aug 2008
Posts: 16
Location: UK
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| Posted: Wed Aug 25, 2010 4:42 pm Post subject: |
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Log file has been sent visa email, thanks.
Marc |
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teknite
Joined: 11 Aug 2008
Posts: 16
Location: UK
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| Posted: Thu Aug 26, 2010 9:15 pm Post subject: |
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Matt,
Following your email, the log file has been sent.
Thanks
Marc |
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TGRMN Software
Site Admin
Joined: 10 Jan 2005
Posts: 8763
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| Posted: Fri Aug 27, 2010 5:23 am Post subject: |
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OK, it looks like the source and target can't be accessed. Are you using UNC paths in the profiles or mapped drives? Mapped drives are not accessible to Windows services and VVEngine is setup to run as service. thanks
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TGRMN Software Support
http://www.tgrmn.com
http://www.compareandmerge.com |
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