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VVEngine profiles wont run
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teknite



Joined: 11 Aug 2008
Posts: 16
Location: UK

PostPosted: Tue Aug 31, 2010 2:27 pm    Post subject: Reply with quote

UNC paths. we've also tried local drives (the test marc profile) as well and this doens't work.
Thanks
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Wed Sep 01, 2010 12:07 pm    Post subject: Reply with quote

Hello , try running the service under the administrator account , instead of the local system account , or an account with access to the UNC path. thanks
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teknite



Joined: 11 Aug 2008
Posts: 16
Location: UK

PostPosted: Wed Sep 01, 2010 2:16 pm    Post subject: Reply with quote

no joy i'm afraid to say.
What options do we have left? do you have facilities to remote onto our server, whould this help?
Thanks
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Guest






PostPosted: Fri Sep 03, 2010 2:37 pm    Post subject: Reply with quote

Are you able to log on remotely?
Marc
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teknite



Joined: 11 Aug 2008
Posts: 16
Location: UK

PostPosted: Thu Sep 09, 2010 1:02 pm    Post subject: Reply with quote

Hi,

We haven't heard back from since our post last week. We haven't been able to do any sync'ing since and what can you now offer?

My client is now asking for compensation.

Thanks
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teknite



Joined: 11 Aug 2008
Posts: 16
Location: UK

PostPosted: Mon Sep 13, 2010 9:28 pm    Post subject: Reply with quote

IS ANYBODY THERE TO HELP ME???
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Tue Sep 14, 2010 4:24 am    Post subject: Reply with quote

Hello

unfortunately I am not able to login the server remotely , sorry.
Are you running the service under which account now?
What source and target folder folders are you using?
Exactly what error message are you getting?

thank you
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Guest






PostPosted: Tue Sep 14, 2010 8:55 am    Post subject: Reply with quote

The service has been tried using the admin account and another account with no luck.
The main problem in my opinion why the profiles are run is the following:

In VV Engine, the profiles are there and are enabled, but when we try running the profile, we get a message saying the profile is not enabled.

This is my belief why the profiles aren't running.
Thanks
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teknite



Joined: 11 Aug 2008
Posts: 16
Location: UK

PostPosted: Fri Sep 17, 2010 2:40 pm    Post subject: Reply with quote

What do you think could be the problem?
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Mon Sep 20, 2010 7:47 am    Post subject: Reply with quote

Hi, we are about to release VVEngine version 2.0 , would you like to try it ? thanks
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teknite



Joined: 11 Aug 2008
Posts: 16
Location: UK

PostPosted: Mon Sep 20, 2010 7:04 pm    Post subject: Reply with quote

yes. anything to get it working again!
thanks
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Wed Sep 22, 2010 2:09 pm    Post subject: Reply with quote

can you please write to support@tgrmn.com ? thanks
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Guest






PostPosted: Wed Sep 22, 2010 3:21 pm    Post subject: Reply with quote

HI,

We have request the software release by email as advised.
thanks
marc
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TGRMN Software
Site Admin


Joined: 10 Jan 2005
Posts: 8759

PostPosted: Thu Sep 23, 2010 11:31 am    Post subject: Reply with quote

I think so far we have not received your e-mail, from which e-mail address did you write? thanks
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Guest






PostPosted: Thu Sep 23, 2010 12:11 pm    Post subject: Reply with quote

Email sent from marc@teknite.com on Wed 22/09/2010 15:42
Subject is the topic of this post.
thanks
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